Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

King City Chrysler Center - Service Center

Mt Vernon, IL

4.5
201 Reviews
Call Service Center (618) 242-6600

201 Reviews of King City Chrysler Center - Service Center

Sort by
February 13, 2023

Very friendly people got an appointment time that worked well and the service was fairly fast More

by butterfly092776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Feb 13, 2023 -

King City Chrysler Center responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Greg Krahn Service Manager

February 11, 2023

Ordered radiator cap waited 2 weeks never called had to finally had to go up there and ask if it ever came in . Guy said yea came in last week, ever thought about calling to say hey we have your part in More

by flenmays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Oliver
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2023 -

King City Chrysler Center responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Greg Krahn Service Manager

February 03, 2023

I found them to be friendly, honest, and professional. That is why this isn’t the first new vehicle that I have purchased from them. Hats off to my salesperson Karl Wilson who made my purchase so easy. More

by ss112253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

King City Chrysler Center responded

Quality customer service is always our number one priority, and we're happy to hear that Karl met your expectations. Thank you for choosing King City Chrysler Center. We look forward to having you as one of our valued customers for many more years to come! Greg Krahn Service Manager

February 01, 2023

They helped us most by making sure my wife had a loner car to be able to get back and forth to school as a teacher. More

by rayson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kip Grob
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schmidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Senior
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
4.0
This rating includes all reviews, with more weight given to recent reviews.
jerry tucker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

King City Chrysler Center responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

January 16, 2023

King City Chrysler Center is always professional and courteous. Would recommend to anyone needing service. Thanks. More

by MLH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

King City Chrysler Center responded

Thank you for choosing King City Chrysler Center. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Greg Krahn Service Manager

December 24, 2022

Professional and courteous, scheduled for one thing, but was able to add on another problem with no trouble . More

by NURSELPN92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2022 -

King City Chrysler Center responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing King City Chrysler Center. Greg Krahn Service Manager

December 05, 2022

This place was awesome to deal with. I am so glad I stopped by. Thanks! More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

King City Chrysler Center responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Jeff, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Greg Krahn Service Manager

October 31, 2022

The service department was very friendly and did the work needed in a far amount of time. More

by brmayberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2022 -

King City Chrysler Center responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Greg Krahn Service Manager

October 14, 2022

Took the car in for a recall, it took longer than expected, but they made sure I had a ride home from my doctor appointment to car dealership to get my car. Very friendly staff, everyone of the peop More

by vickywinchester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

King City Chrysler Center responded

Thank you so much for your excellent review, Vicky! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at King City Chrysler Center to be a positive one. Please don't hesitate to reach out if you need anything else. Greg Krahn Service Manager

September 16, 2022

Ease in getting an appointment in a time frame that fit my schedule. Jeep was taken in for service and returned very quickly. Friendly Staff!!! Great experience as always. More

by timdye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2022 -

King City Chrysler Center responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Greg Krahn Service Manager

1
...
10
11
12
...
21