King Acura - Service Center

I’ve bought every car I’ve owned from King Acura since moving to Birmingham in 1993. For the past two years I’ve been amazed at how ABYSMAL their service department has been both in terms of servicing my moving to Birmingham in 1993. For the past two years I’ve been amazed at how ABYSMAL their service department has been both in terms of servicing my car and customer service. Just to name a few examples: 1) my last service visit, King Acura said my brake pads were metal on metal. But they couldn’t fit me in for 2weeks. So I took it to Rob’e Mans that very day and they replaced brake pads AND pointed out several other problems that King Acura had failed to uncover. 2) Honda Motors sent a recall notice for a fuel injector directing me to contact my local dealership. When I called King Acura two weeks ago, they said they wouldn’t have the part for 2 weeks. I called yesterday and they said it would be May 2025 before they could replace the part. I asked to speak to a manager…they transferred the call to a line that rang for 2 minutes before a recorded message said to leave a message. For the FOURTH time in six months, no one has returned my call. 3) After returning home from a service visit 1 year ago, I noticed a yellow circle on one of my tires. They had circled a nail that was in the tire, but failed to tell me about it. 4) when I picked up my car from a service visit 18 months ago, my key fob was missing. They insisted I hadn’t left the key fob with the car. Perhaps most exasperating of all is the fact that they DO NOT RETURN PHONE CALLS!!! More

Second worst customer service experience I’ve ever had in 20 years of dealing with service departments. The customer greeter in the service department was aggressive, short with answers and made sure there w 20 years of dealing with service departments. The customer greeter in the service department was aggressive, short with answers and made sure there was tons of attitude in those answers towards me and the customer behind me. After calling corporate Acura I found out that the information she gave me was wrong as well. This was the first and last time I will step foot on King Acura’s property. They may be a great dealership to buy from, but their service greeter has zero customer service or communication skills. More

I loved it! Everyone were so helpful and professional. Amira Janhaoui is the best! She treated me as her own little sister! I left happy. 😊 Amira Janhaoui is the best! She treated me as her own little sister! I left happy. 😊 More

They have on their website that their service department is until 6pm, but they service until 5pm. They have poor customer service when they communicate to you. The only reason I still go because they are t is until 6pm, but they service until 5pm. They have poor customer service when they communicate to you. The only reason I still go because they are the only dealership locally. I guess that’s why they respond and communicate the way they do. More

Worst experience from beginning to end! From the time I bought my car until now I haven't had one decent person assisting me. The sale was littered with miscommunication and lies and cost m From the time I bought my car until now I haven't had one decent person assisting me. The sale was littered with miscommunication and lies and cost me extra $ in the end. The service department is also difficult to work with and extremely rude. Good luck to you if you decide to go this route. I make sure my friends and family don't! More

Horrible Service Department Horrible service department, in particular Tim Bearden and Brian. I will never buy a vehicle from this company based off my experience. Took vehicle i Horrible service department, in particular Tim Bearden and Brian. I will never buy a vehicle from this company based off my experience. Took vehicle in today for a minor issue and was not even given a copy of my invoice. Part was previously ordered wrong and service advisor Brian asked me to pay for a loose trim on a car with 14k miles. I hope all Acura service departments are not like this. More

Tried to sell me an engine or a new car Recently, I went to King Acura of Birmingham, AL for a simple issue with my car. After a day, the service rep called and sold me a timing belt and wa Recently, I went to King Acura of Birmingham, AL for a simple issue with my car. After a day, the service rep called and sold me a timing belt and water pump replacement totaling $1300. A few days later the same service rep told me my car NEEDED A NEW ENGINE.. $7100. He then suggested I trade in the car for a new model and called his sales buddy, at the King Acura Sales, to help me. My car is worth $11000.00 they offered $2500. I felt something was not right so I took it to another mechanic. The prognosis... fuel injector replacement less than $500.... I also found out the dealership drained my coolant and never replaced it. I brought this to the attention of the service manager and he refused to rectify the situation so I had to pay for new coolant to be place in. The lack of coolant also implies the dealership intentionally wanted my engine to cease. I am a software developer and I will do everything in my power to not only recover compensation for my pain and suffering, time lost at work, added stress, and cost for transportation. I will ensure this will never happen to another woman. My next stop is social media and the news. As many people as possible should know about this. More

After numerous oil changes and warranty repairs, King Acura has done a great job with taking care of the problems in a friendly and efficient manner. They also provided a free rental and the waiting area Acura has done a great job with taking care of the problems in a friendly and efficient manner. They also provided a free rental and the waiting area is quite comfortable too. The only complaint that I've had is that they forget to call when the car is ready, but with a brand new Acura as a rental, I cant complain too much. More

Called about a warranty issue rendering the car extremely unsafe to operate on Saturday at 8am. No one was available to speak so I left my number. Call was not returned until just before closing and the pe unsafe to operate on Saturday at 8am. No one was available to speak so I left my number. Call was not returned until just before closing and the person who returned the call didn't have a clue. The service manager ultimately returned the call at 10am on Monday. I told him that I would not be doing business with King if my calls couldn't be returned sooner. He said that was fine, King didn't want my business. The call ended. More