Killeen Ford

I bought, or thought I bought, a $40,000. truck 3 weeks ago today, paperwork still not done, trade-in still not paid off, got a call 2 days ago about needing to talk about finishing paperwork, REALLY????? ago today, paperwork still not done, trade-in still not paid off, got a call 2 days ago about needing to talk about finishing paperwork, REALLY????? that should've been done 3 weeks ago. Not to mention, it took a total of 18 hours to work out a deal on the new truck, I wasted A WHOLE FRIDAY AND SATURDAY while they "worked so hard to get me what I wanted", WHATEVER!!! These people need to get their act together!! Does anyone know if I can just return new truck, its too much hassle to even keep dealing with this!!!! More

I went to AutoMax to kill some time one day and was greeted by a very friendly staff. I dealt with Marco Saenz and Gi Choe. Both of them were very helpful and knowledgeable on their lineup of cars. greeted by a very friendly staff. I dealt with Marco Saenz and Gi Choe. Both of them were very helpful and knowledgeable on their lineup of cars. Not only did they go above and beyond with their willingness to get me to the price I was looking for, they gave me a great price on my trade in. It was a nice change to have a car salesman break the stereotype of being pushy. They made sure that I got the exact car that I wanted at a more then fair price. There were more than a few times when they asked if I was sure that the truck I was looking at was exactly what I wanted. It was obvious that they truly cared about me being happy with what I bought, and that they were not just trying to get a sale. Bobby, the finance manager, was helpful in trying to get us the best rate that he could. We ended up going with our own credit union, and he was more than understanding with that and did not try to push us to use theirs. Overall this was the best experience that I have ever had buying a car and would recommend AutoMax to anyone looking for a fair deal and treatment. More

Had an 0830 appointment for service on a week old car. At 330 pm it finally went into the shop to get diagnosed. The service department bumped me back cause it is a warranty issue. At 330 pm it finally went into the shop to get diagnosed. The service department bumped me back cause it is a warranty issue. More

Purchased a brand new car for just over $30,000 and was told at time of purchase that there were certain features. After trying to use these features during the first week after purchase they did not work told at time of purchase that there were certain features. After trying to use these features during the first week after purchase they did not work. Spoke to the sales person as well as his manager and was told that the car actually did not come with them and could not be upgraded to obtain them. They told us they would contact us a week ago to see what could be done about this problem and still NO call back. Very unhappy customers! More

We spent 3 days with sales getting the car we wanted. Showed up an hour early to drive and wanted the car. After 5 hours of sitting with no meal, we had to yell to get our keys back and unblock our cars. Showed up an hour early to drive and wanted the car. After 5 hours of sitting with no meal, we had to yell to get our keys back and unblock our cars. I was embarrassed for our salesman and mad at the dealership. They never gave us an up or down on the price or deal. More

I would not ever recommend Automax ford in killeen tx to anyone. Now if this is the place you want to get ripped off then you can deal with crooks. Now how can it be that you get approved to get a vehicle a anyone. Now if this is the place you want to get ripped off then you can deal with crooks. Now how can it be that you get approved to get a vehicle and you are able to drive off the lot assuming its yours and 2 months later they tell you aren't approved and you need to return the vehicle. Who does that? Only people who are dishonest. Then I get the runaround from the finance department and they won't answer the phone. Once I return the vehicle, my bank on my previous vehicle calls and says that my vehicle is getting repossesed for nonpayment which was Automax ford fault. For all those who want to file a complaint please call this place -- Consumer Credit Commissioner 1800-538-1579. It's time to get rid of dishonest people!!! More

They wait over 30 days to payoff your trade, they wait 6 - 8 weeks to obtain your registration. After the deal was done, I received my keys and 'freshly detailed' new vehicle which had streaks all over it a - 8 weeks to obtain your registration. After the deal was done, I received my keys and 'freshly detailed' new vehicle which had streaks all over it and could barely see out of the windshield. Finance department makes commission on the increased finance rates you shouldn't have to pay. If you're a disabled vet, you get 'below invoice' pricing, but the owner still makes around 10 grand on the deal!!!? After numerous calls and complaints, I'm told all of this is due to their large sales volume. If you can't support the sales volume, then the manager/owner should increase the staff. It's actually a means of monopolizing your money as long as possible and retaining interest as long as possible. The customer ends up getting late payment notices on the trade they traded over 30 days prior. Of course the response is it's their policy. Service department won't even pick up the phone so I could order parts/accessories! Probably best, got them cheaper on EBay. 2nd vehicle purchased from Automax Ford, 2nd mistake. There won't be a third. More