Killeen Ford

Free oil change I came in for my one free oil change @ 8 and still sitting here at 9. I made an appointment. What's the point if you don't get service from when you b I came in for my one free oil change @ 8 and still sitting here at 9. I made an appointment. What's the point if you don't get service from when you bring it in. Ill reiterated, I only came for an oil change. I just want to go home. More

Do not bring your car here for service. They tried to get me to file an insurance claim on damage that did not exist on my car! When I brought my car to another ford service center they repa They tried to get me to file an insurance claim on damage that did not exist on my car! When I brought my car to another ford service center they repaired the issues with my car and it was all covered under the warranty. DO NOT BRING YOUR CAR HERE FOR SERVICE. I know its convenient because its local, but believe me its not worth the money! More

Worst car buying experience of my life Bought a vehicle for over $30,000 within 2 months it starts falling apart. I'm stuck now paying for the $3,000 plus for repairs. All they can say is i Bought a vehicle for over $30,000 within 2 months it starts falling apart. I'm stuck now paying for the $3,000 plus for repairs. All they can say is it's not in their policy. The salesmen are unprofessional and dishonest. Actually had one stop talking to me in the middle of a conversation to check out a female coworker. Save yourself the time and headache. Worst car buying experience of my life. Never Ever again More

WONDERFUL EXPERIENCE!!!! I AM PLEASED WITH AUTOMAX As you may see my other review on here. I was called in to Automax today to discuss things with the finance advisor Brandon Ming. Let me just say that As you may see my other review on here. I was called in to Automax today to discuss things with the finance advisor Brandon Ming. Let me just say that Brandon did everything in his power to allow me to drive away in my new 2014 Hyundai Sonata, trading in my 2013 Ford Fiesta. Terrence Wade was my sales advisor, he is wonderful, if you are looking for a new car, anything is possible with Terrence I promise, and Jamie Gentles which is the finance department, is also wonderful, he handled all of my paperwork with care, made sure that I fully understood everything before I signed the paper work. I am pleased with Automax, this is my third car buying from them. Thank you Automax! More

HORRIBLE EXPERIENCE/ UNLAWFUL WORK ETHICS I am a 20 year old female, residing in Killeen, Texas. My father is currently in the Armed Forces, and is living in Hawaii with my mother. My mother a I am a 20 year old female, residing in Killeen, Texas. My father is currently in the Armed Forces, and is living in Hawaii with my mother. My mother and father purchased a used 2009 silver Cobalt from Automax in Killeen, Texas. After having the car for about two years, I went and purchased a 2013 New Ford Fiesta, lime squeeze in color. I purchased the car in March of 2013. The Fiesta started having troubles, with the transmission, which should never occur on a new car. I had repeatedly told Automax about the issue, as they continued to shove my issue to the side, stating that Ford has placed new shifters in all of the vehicles. As I am driving my car, with my three year old son, I stalled out in the middle of a four-way intersection. I immediately take the car in to Automax, for them to find something wrong with the car, as I initially suggested. They had to order four different parts for the Fiesta. I ordered the parts in January it is now May, and I receive a phone call in late April stating that my parts had finally arrived. That's three months I had to wait, with no replacement car given, so I am still driving the fiesta with my child inside, and have to navigate to and from to Austin, Texas about an hour away to school. So I finally had enough and went to Automax to see if they could put me in a new car, I was tired of the hassle, After being turned away multiple times, someone finally decided to help me. I was able to purchase a 2014 New Hyundai Sonata. So, after two weeks of driving the new car, I get a phone call to come in to Automax to finalize paperwork before they send the documents to my mother in Hawaii to co-sign. I had already signed the buyers agreement with Automax. When I went in to Automax after driving the new car for two weeks, my interest rate, and monthly payment had changed drastically. I no longer agreed to purchase the vehicle, and neither did my mother, so I end up getting the Fiesta back. The fiesta had not been touched, still had not been fixed, I now have to take the car back down to Automax on Tuesday May the 6th to get the parts put on. This is my only vehicle to get around in. I put 500.00 down towards the new car, I am now requesting my money back on a car that I am no longer driving, I am getting the run around to receive this money back, and still have yet to receive it. I had a loan through Wells Fargo for the Fiesta. Automax never paid off the Fiesta, so payments added up as well as late fees, so a 387.64 payment went to a 420.00 payment, on top of another 387.64 payment, which of course I had to pay. My mother and I were in danger of being turned in to a collections agency, which is not out fault. We have made every single payment on time, my mother's credit is excellent, while I am still building mine, and she was in danger of having her credit dropped dramatically. Automax failed to contact Wells Fargo for their mistake. I am not happy with Automax at all. I also referred a customer to them, which was a mistake, and was due to receive 200.00 for the referral within weeks, I did not receive that until three months after the referral, since they lost all of my paperwork. I also requested that the GAP insurance be cancelled on the Fiesta, they lost the paperwork for that, good thing I had a personal copy. I submitted that in August, and didn't get it refunded until about February. I would never refer another friend or family member to Automax in Killeen, Texas. I may be 20 years old, but I am no fool. My father is military and will be getting higher authorities involved. Automax had their license suspended from selling to military, and has recently gained it back. I have not met one employee in that building that has worked with me, that has been the slight bit of friendly, and caring. They do not care about anything, but the money. They are selling vehicles in conditions that should not be sold in. I am very disappointed and never want to associate, or work with Automax again. I feel that this issue needs to be heard, and known so it does not happen to anyone else. More

Like the right hand does not know what the left is doing I ordered some part first of April. I was told then one price but when the order was complete the price was way higher. Was told they would take less I ordered some part first of April. I was told then one price but when the order was complete the price was way higher. Was told they would take less then a week - as of today April 18 they are still not in. I was very clear and asked three or more times if this did not work could I return them for a full refund. Yes was the answer three times. Called today to see where they were and to cancel the order. Spend the day waiting for a return call. I call back had trouble taking to a manager finally did and he needed to get the refund approved (What kind of manager is that?) Have not heard back so will call the credit company tomorrow to see if I can stop payment on the credit card. More

At 9:00 AM I brought my F-150 in for an oil change and inspection sticker. I was told that it would take 2 hours, ( this is express service). I waited in the waiting area, where they have a flat screen inspection sticker. I was told that it would take 2 hours, ( this is express service). I waited in the waiting area, where they have a flat screen TV right next to the Cashier's counter. The TV had on ESPN, well I am not into sports and I was the only person sitting there, so I asked the cashier to turn the channel to CNN or Fox news, and she told me no. I asked her why she couldn't honor my request and she said the Owner's rules, I asked was the owner watching the TV, and indicated it was a stupid rule. Keep in mind, if there were others watching this TV I would not have made my request. If the TV is for the customer's benefit, then why not allow a customer who is there spending their money the ability to change the channel. Not everyone likes sports. This is just Poor Customer relations. While waiting on my truck, the service tech, informed me that I needed new wiper blades to pass inspection, I said there is nothing wrong with my wipers I just used them this morning. I didn't want Ford blades because they don't last very long. He indicated If they didn't put the blades on the vehicle, I would have to come back for re-inspection. I told them to replace the blades, knowing there was noting wrong with them. He later came back and said he misunderstood the inspector, that the blades pass inspection but that they should be replace due to some minor wear. The service as complete 1 hour and 45 minutes later, really not the amount of time I would expect to wait for an oil change and inspection. About a week later I get a call from them and instead of wanting to know how was the service, they try to convince me bring in my 2010 F-150 for trade because it only has 25000 miles and they need good used cars. I told the guy on the phone, If I wanted a new vehicle, I would have bought one before and hung up the phone.... I don't think I will be doing business with these guys any time soon.. as a customer I just felt as if I was an interruption to their day. More

I bought a 2012 Chevy Silverado on November 22nd 2013. We drove off the lot very happy. It is now January 20th 2014 and They still have not paid off my trade in which has now put it in repossession!! Damagin drove off the lot very happy. It is now January 20th 2014 and They still have not paid off my trade in which has now put it in repossession!! Damaging our credit!! Ive called several times and all they can tell me is that they are still trying to get finacing on the Truck we bought, the truck we have been driving for 2 months!!!!! This is the most un-professional place I have ever been to, and we were repeat customers! We are seeking legal counsel now as we have the contract and the buyers agreement. More

I brought my vehicle into the service department at 10:30 am for an oil change and I needed the air conditioner checked because it was making a popping noise. The service rep explained he would contact my wa am for an oil change and I needed the air conditioner checked because it was making a popping noise. The service rep explained he would contact my warranty for coverage. He did not explain there would be a $100 diagnosis fee. He wrote a number on a piece of paper and asked me to initial. I asked what it was and I said, "is this the price for the part?" (Btw all of the staff in the office were talking about this part that likely needed to be replaced. They said it was a common problem.) He answered "yes" to my question. I wasn't concerned because I had a warranty to cover it. I had a ride pick me up and informed the rep that I needed to pick my car up before 2:00 so I could get my child from school. He was very reassuring he would update me throughout the day on progress. At 1:00 pm I had not heard from him so I called and spoke with another rep. This man told me my rep was on the phone and would promptly call me back as soon as he hung up. No call back. So at 2:00 I showed up and he says, "Didn't you get my message?" I said no I had not and double checked my cell. No call. No message. Then he proceeded to read my number back to me. Totally wrong number on that paper he had hand written. My correct number was in print on every other document. Anyways he told me that my warranty did not cover this specific part and quoted me a price of $350 to pay myself. I said no not right now we will have to come back. He got my vehicle out 45 minutes later and showed me my bill $156 for an oil change and this DIAGNOSIS FEE. I asked what is this fee. He showed me where I initialed and explained the fee is due since I didn't get the work done. I asked to speak to a manager. Meanwhile unable to pick up my daughter by this time my husband had to leave work to get her. The service manager took me into his office and immediately started talking. It was just a bunch of sugar coated lines about how great their customer service is and how it's their goal to make me happy. He probably says this same speech 20 times a day. I know because I had heard him tell another disgruntled customer the same things 20 minutes prior out in the waiting room. So all Tim would offer is to reduce the fee by half. Well I had to pay it unless I wanted I walk home carrying my 1 year old. Bottom line the service rep DID NOT EXPLAIN THE FEE and GAVE ME THE WRONG ANSWER WHEN I DIRECTLY QUESTIONED HIM ON IT! My phone calls went unanswered, unreturned, and when he did try to call me he wasn't even competent enough to dial the right number. Plus I wasn't there to pick up my daughter from school. Automax doesn't care about ratings or customer service. They have people coming through there like cattle. As long as they make money from monopolizing the area and taking advantage of soldiers they DONT CARE. More

Service Dept. STINKS!! Walter, Tony, Javi and Ivan are there not to help but to accuse you of dinging your car. When it was not there when it was brought in for service. The techs will step on car pieces there not to help but to accuse you of dinging your car. When it was not there when it was brought in for service. The techs will step on car pieces (dashboards) and snap it. However, they do not let the customer know and put it back together with glue. I noticed it when I was cleaning my car that day. The second incident was the dash again and they used one screw to hold it in place. When I opened the glove compartment the whole dash fell. It does not matter if you are a Ford, VW or Hyundai....service still is AWFUL!!! Techs are a bunch of incompetents! Not returning and I have been patient and have given them several chances! Stay away, you will be better off going to Johnson Ford, Mak Haik or Roger Beaseley. You may have to travel a little but worth your time. Mike Davis, Billy Stillson and Clay are the only things that are positive in that dealership. More