Killeen Ford

Would not recommend this dealership This dealership was a nightmare for my family and I. We scheduled a test drive and called the day before, the day of, and an hour before arriving to c This dealership was a nightmare for my family and I. We scheduled a test drive and called the day before, the day of, and an hour before arriving to confirm our appointment. When we arrived, the salesperson, Dwayne, and the vehicle were not up front. My wife and 3 kids and I waited for about 15 minutes for Dwayne to show up with the vehicle. Then he informed us that it was almost out of gas and he needed to fill it up. I waited another 30 minutes in another building in the dealership before he showed up and said that he couldn't get a gas voucher. So we drove to a gas station and he put some gas in it. So far, we've been there for an hour and the test drive was just starting. Not a good beginning. While I was gone on the test drive, my wife asked some employees at the front desk of the dealership if there was a private/secluded place where she could nurse our baby. She was told she could nurse her in the bathroom. Does anyone else eat their meals in the bathroom? No? Then neither should our infant daughter. After the test drive, we agreed on a price for the vehicle and I asked that the vehicle be filled up with gas before we leave. Remember this, it'll be important later. We wait another 30 minutes before my driver's license and insurance paperwork are processed (both are valid and not expired) before we move to the sales building. There, we wait for another hour before we are able to be seen by a finance person. We were paying cash, but had to complete the transaction with a person in the finance department. We were actually packing our stuff up to leave before Dwayne came running in the room telling us we could finally check out. After completing the transaction and signing all the paperwork, the vehicle is waiting at the front of the dealership, but the employee in the detailing department has walked off with the key in his pocket. I wait another 20 minutes before he is located and brings me the key to my vehicle. Finally, I thought, we get to go home! Lo and behold, I turn the vehicle on and see there's only a few gallons of gas in the tank despite my earlier (and agreed to) request that the vehicle be filled up. We have an hour drive ahead of us, so a full tank would have been appreciated. I tell Dwayne and he insists on getting into my vehicle to verify what I'm saying is true. Then he goes and talks to...someone for 5 minutes, comes back, and tells me it's the dealership's policy to only put 5 gallons of gas into their used vehicles. Policy is one thing, but when you agreed to a full tank, put a full tank of gas in the vehicle. He goes off to "work something out" with his manager and I decided to take my family and go home. He called and texted me telling me he had gas vouchers for me. I asked him to mail them to me and he said he couldn't, but that my first oil change would be free. At a dealership that's an hour away from my house. This dealership is inefficient, slow, and its employees are ineffectual and downright rude. We were lied to and although the final price of a full tank of gas was about $35, I feel that after paying tens of thousands of dollars, a couple dozen on their part to fill up the tank, especially when it was agreed to, is not out of the question. I will never purchase another vehicle from this dealership and have told friends and family about our experience. It was such a bad experience that I want to make sure people using Edmunds.com to select this dealership (as I did, based on the only review) know that this dealer is not all they're cracked up to be. Be prepared to waste a ton of time and be lied to if you attempt to purchase a vehicle from this dealership or from Dwayne. More

A great experience after another dealership takes advantage You recently sold my mom a pre owned Kia. She had attempted to work w the dealership that had sold her the car she had; they quoted her a higher buyou You recently sold my mom a pre owned Kia. She had attempted to work w the dealership that had sold her the car she had; they quoted her a higher buyout and gave her usurious loan rate! She couldn't stop gushing about her experience with Donny(?) and Todd. They handled the other dealership, quoted her a great loan rate with Wells Fargo, offered her lunch, helped her clean out her trade-in, and told her to come back the following weekend for their luncheon! She felt like a valued customer.... She doesn't get online often. She is in her late 60s, widowed and works at the base. She has told everyone her great experience. She insisted I get online to tell the Internet world. You treated her well, and I appreciate that. More

dishonest Worked with Automax for over three weeks looking for an F-150. I was misled on the details of competing dealers. Once I did find an acceptable vehic Worked with Automax for over three weeks looking for an F-150. I was misled on the details of competing dealers. Once I did find an acceptable vehicle and had a price quoted, I was given the numbers game at closing where they tried to raise the cost $6K! Either they are extremely dishonest or completely incompetent to overlook the price or provide the wrong purchase price. Complete waste of time unless you want to pay more then you need to. Go to Austin or Dallas or any other dealer to buy. More

Satisfied customer I purchased a Ford Escape in August & a Fotd Edge in December. Both vehicles have satisfied completely. The sales & financing staff met & exceeded my I purchased a Ford Escape in August & a Fotd Edge in December. Both vehicles have satisfied completely. The sales & financing staff met & exceeded my expectations. Specifically Stacy Cloud guided me throughout both experiences. The dealership is user friendly. More

Car buying SUCCESS Today I went in to see what was on their lot and walked out of there 5hrs later in a 2012 Escape and could not be happier. The salesmen, Timothy Wh Today I went in to see what was on their lot and walked out of there 5hrs later in a 2012 Escape and could not be happier. The salesmen, Timothy White, was great! Thank you for being patient with me when I kept turning your offers down and THANK YOU for meeting me at the price and monthly payment I was looking to stay within. Great buying experience! More

finally a good experience i'v been going to automax for the past few years for oil changes an twice for service. The employees are nice but some times it takes awhile and i fin i'v been going to automax for the past few years for oil changes an twice for service. The employees are nice but some times it takes awhile and i find my self falling asleep in the waiting area. the last i was there for a oil change i was checked in by a guy named eddie i seen him an hour later walking other customers to the cashier counter as he walked back to the front with that customer i raised my hand to get his attention. he seemed as though he didn't even recognize me. them another gentleman named David asked me if i was being help an if theres anything he can help me with i told him i wanted to know the status of my vehicle. he said he'll check for me just give him a few minutes he came in five minutes with my receipt an a few papers i had to sign. an told me i had a recall on my vehicle. he well mannered an convinced me to make a appointment for my recall. he called me the day of my appointment to confirm i was still able to come in. when i got there i told it cant take no longer then two an half hours. he then called the tech an asked if they where able to work on my vehicle an told them i needed it back soon. he told me it might take three hours an i said ok but no longer then that. after he checked me in an brought me snacks he also called me twice to update i never even got to look for him. he was very attentive. he called me back a third time to tell me the tech is almost done an he would get me after he's done with the paper work. he came to the waiter in less then thirty minutes to walk me to the cashier. he asked the cashier for the keys an told me he would make sure my car would be ready for me so i wouldn't have to wait outside. before i was even done with the cashier he walked back in as the cashier was handing me my copy of the receipt an said the car is ready for me an walked to my vehicle parked out front. on the way he explained to me how my vehicle did during the multipoint . i asked him for his business card but he said he didnt have one an circled his name and automax's phone number on my receipt an told me to just ask for him. not only did he beat his promise time but he made sure i was well informed. i told him i would only ask for him for now on. he really an truly the best adviser i ever had More

See my old review of Mar 2014.. things haven't changed a bit I arrived early to have an express oil change completed on my F-150, I was first in line. At 7:30 a service advisor asked me what I needed, I told hi I arrived early to have an express oil change completed on my F-150, I was first in line. At 7:30 a service advisor asked me what I needed, I told him an oil change. He said that is Eddie's area, and went inside to speak with Eddie, he came back and said Eddie will be with you in a minute, 10 minutes later another service advisor asked me what I needed, I told him an oil change, just like the other advisor he said that it was Eddie's area, and went inside to tell him I was waiting. ( from what I could see from my truck, Eddie was either working at the computer or on the phone). So this same adviser comes back and starts to do the paperwork for the oil change, he asked me if I wanted a car wash, and explained it would take 1.5 hours to get both the oil change and car wash. I told him no I just want an oil change. Now its about 7:45. I wait until 8:30 before I start asking what is taking so long. Between a cashier, the sales manger ( or someone claiming to be the sales manager) and another service advisor, I am told after a 10 minute wait, that my truck is almost done. Finally at 9:00 my name is called. Now the cashier lays out 4 sets of paperwork, 3 appear to be the same, while one indicates the last time I went to this dealer ship, which was back in early 2014. The cashier ask me to sign each set of paperwork, I wonder, why in xxxx do I have to sign each copy of the paperwork, haven't they heard of carbon less paper that makes multiple copies at the same time? The cost for the only change is listed as $56.05, and the millage is listed as 21,326.. I indicated that I have never paid this much for an oil change, my comment goes without response, and then I indicate that the mileage listed should be 31,326. They give me some excuse that they can't go back into the computer to correct the mileage. I am tempted to ask, if an oil change and car wash takes 1.5 hours, why does it take 1.5 hours for just the oil change.. but instead I just let them know that now I remember why I haven't been back to the dealership since 2014, xxxx Poor Service. If I am the first guy in the express line, I should be in and out in 30 minutes, No excuses. I have never waited 1.5 hours for an oil change, and I have never seen such a level of incompetence when it comes to getting a basic question answered. Even Jiffy lube is quicker and cheaper and they do far more than an oil change. I would not recommend these people to put air in my tires. The next time I will drive to Johnson Ford in Temple, really any dealership would be better than Automax Ford. I have read many reviews about this company, most are not good. One thing is certain, the only reason these people have stayed in business is because this is a " Military town", our soldiers come and go every day and unlike most places Automax will always have new customers that are unfamiliar with their poor service. Some of the reviews even indicate poor and unethical sales tactics by this dealership. Please if you need a new car, used care or service, find another place that will treat you properly, and will earn your business.. More

Don't honor their referal program . Bought a car in April 14 and sent a friend in November 14 he gave the salesman my information for the 200 dollar referral fee and after contacting the Bought a car in April 14 and sent a friend in November 14 he gave the salesman my information for the 200 dollar referral fee and after contacting the dealership several times I figured they needed the $200 more than I did . Mac Haik stands behind there referral program . Automax not so much . I'll never buy another car from Automax . More

No after sale service, despite warranty I bought a 2014 Ford Fiesta three months ago. We soon noticed that the driver side front tire had a slow leak, but we had things to do, so we just mad I bought a 2014 Ford Fiesta three months ago. We soon noticed that the driver side front tire had a slow leak, but we had things to do, so we just made sure the tire was aired up. Yesterday, I called the Automax Service Center to schedule the tire to be looked at. I called in the morning, but was told someone would call me back shortly. I waited until 4 p.m., then called them again. They said someone would call me - which did not happen. This morning (Tuesday) I called them again. They put me on hold for about 5-6 minutes then I got disconnected. I called back immediately, and was on hold for about 10 minutes, after which I hung up and called back. I explained to the operator that I have been trying to get in touch with the Service department for two days and I wanted to know why I could not get a simple tire fixed, and she replied with a crappy attitude, very snippy, "I don't work in the service department," after which I hung up. I spent thousands of dollars for a car, but when I need them to do a repair for a few dollars I can't get any assistance. If I need warranty work done, I will go to another Ford dealership. George M Rainey Jr. US Army, Retired More

did not check brakes after problem was told i took my expedition over two weeks to get the brakes checked before going cross country. My steering wheel and back brakes were still shaking. Got i took my expedition over two weeks to get the brakes checked before going cross country. My steering wheel and back brakes were still shaking. Got a local mechanic to look at it and had no back brakes and rotate needed to be turned! Thank God we were not in an accident! More