Killeen Ford

Unbelievable Buying the car was great, the car is great but the service is the worst I ever dealt with with any new car I have purchased in the past. Called for my Buying the car was great, the car is great but the service is the worst I ever dealt with with any new car I have purchased in the past. Called for my first free oil change and it took a week and I called back to set another appt. Then when there I asked if they would look into a fogging up issue with my 2016 mustang (inside windshield) needs cleaning weekly from a film? We are non-smokers. When I received car back they never addressed this issue,and no paper showing what they did on service all I see is a sticker on windshield.? Very very poor service. When I bought the car i met I believe every single employee, but when I needed service I didn't exisist. More

Outstanding Support - Martin Franklin Since arriving at the Automax Ford Dealership, Martin Franklin has made an immediate impact in the Service Department. Things are heading in the right Since arriving at the Automax Ford Dealership, Martin Franklin has made an immediate impact in the Service Department. Things are heading in the right direction now under Mr. Franklin's leadership. More

Thank you Martin, Mike and Bobby! My recent service experience at Automax had its ups and downs, but overall these guys made sure that I was taken care of at the end of the day. I bro My recent service experience at Automax had its ups and downs, but overall these guys made sure that I was taken care of at the end of the day. I brought my 2009 Ford F-350 in for some routine service at 7:30 for an appointment I had scheduled a week before. I dropped my truck off and was told it would be done at 11AM that day. Long story short, it wasn't done, some other issues came to light and I was in a position where I had the option to purchase a new truck for a great deal from Automax or they offered to repair my truck at no cost. I decided to purchase a new 2016 Ford F-150 and not only did they make me an incredible offer, but they also installed a lift, rims and tires for me. Martin kept me updated on the status of my new truck and went above and beyond to make me feel taken care of and informed. Even if there was a hiccup or two along the way, Martin was always there to address the issue right away. Bobby and Mike thank you guys for a great job on my truck and know that I will recommend your service department and dealership to my soldiers on Fort Hood. More

The most helpful and sweet service department I have so many good things to say about Automax that every thing won't fit on here. The AC on my fusion went out and we were planning a trip home to A I have so many good things to say about Automax that every thing won't fit on here. The AC on my fusion went out and we were planning a trip home to Arkansas in just 4 days. My husband is deploying and this was his last trip home before he left for a year. I went in and spoke to Jason and he said they would try to fit me in if I could l ave the car. The next day I received a call from Billy who told me the car was an easy fix they just needed parts. 3 days later my car was fixed and picked up. Billy was amazing and wonderful he called me all the time to keep me updated so we could continue make plans to go home. The whole service department was kind and wonderful. I have so much appreciation for Billy for doing everything he could so my husband could get home for a visit. Thank you Billy and Automax service department for helping us out during the stressful holidays!!! More

Fast Friendly Informative Every time I come here whether for car shopping or service, they are friendly fast and informative. Recently helped me when I was in a bind even thoug Every time I come here whether for car shopping or service, they are friendly fast and informative. Recently helped me when I was in a bind even though they were closing. More

JUSTIN FORTE Because I spent so much time in around dealerships I'm normally the hardest on dealerships. Add a lot of questions in reference to a Ford truck and th Because I spent so much time in around dealerships I'm normally the hardest on dealerships. Add a lot of questions in reference to a Ford truck and the maintenance. Justin took the time to explain why Ford was a better truck and what type of Maintenance would be required on a new truck for the first 50,000 miles. Thank you Justin for taking time out of your schedule to assist me. More

Beyond superlative While there are many car dealerships that provide superb service, none can compare to the service of Automat under the leadership of Mr. Martin Frankl While there are many car dealerships that provide superb service, none can compare to the service of Automat under the leadership of Mr. Martin Franklin. Words cannot express the professionalism, mannerism, generosity and quality service this organization provides. I highly recommend this organization to anyone whom desires to purchase a vehicle. More

Personal Attention I have had several transactions now at AutoMax Ford and each has been outstanding. Prior to actually making the purchase, it's all about sales. Servi I have had several transactions now at AutoMax Ford and each has been outstanding. Prior to actually making the purchase, it's all about sales. Service comes afterwards. And the service at AutoMax Ford is the best I've ever experienced. Gi Choe has taken every step to ensure I am a happy and loyal customer. I couldn't recommend AutoMax Ford and Gi any stronger. Two enthusiastic thumbs up!! More

Customer care Shara from Automax called me to offer a free complete vehicle detail, simply for being an Automax customer. Thank you to Shara and Automax. You have m Shara from Automax called me to offer a free complete vehicle detail, simply for being an Automax customer. Thank you to Shara and Automax. You have my business. More

Very good, but a little time consuming. I've purchased many cars in my 73 years and dealt with many sales people and car dealers. How one comes away from that experience depends on several I've purchased many cars in my 73 years and dealt with many sales people and car dealers. How one comes away from that experience depends on several factors, but the important factors remain the same: Knowledge of the cars, honesty, attentiveness to the customer and actually careing to do a good job, not just make a little money. The folks at this dealershhip seem to know these things, and our recent purchasing rxperience was actually a nice time. The people were for the most part straightforward and attentive, they did a good job for us and themselves. I would have given them a five star but for the time involved to complete the transaction and drive off the lot. So say 4.5! Ben, Farmers Branch, TX More