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Killeen Ford
Killeen, TX
317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 317 reviews
November 03, 2017
Outstanding customer service Great customer service it's really appreciated Terry and Charles thanks for the great experience. I came in knowing I wouldn't get approved knowing my Great customer service it's really appreciated Terry and Charles thanks for the great experience. I came in knowing I wouldn't get approved knowing my credit was fair and all around had the look of defeat upon my face. That didn't stop Terry from making things happen I was approved through my bank and was able to leave with a 2017 ford fusion se. Charles made the paperwork fast quick and in a hurry all smiles on both ends. Truly incredible thank you Terry and Charles in assisting me and sharing this wonderful experience. More
by Mbrooks91
Employees Worked With
Terry and Charles
November 03, 2017
Great customer service Pulled up to dealership Freddy was there to serve us. We was in and out in no time. His hospitality was great. Thank you forbour new car! The service Pulled up to dealership Freddy was there to serve us. We was in and out in no time. His hospitality was great. Thank you forbour new car! The service was great the show room was clean. This is the third vehicle we bought from Auto Max. Will be dedicated customers. More
by Davis
Employees Worked With
Freddy
November 03, 2017
Thank you Automax I purchased a vehicle in August from Automax. Terry Johnson, Bobby Boulanger and Tim Ward were very professional, courteous and answered all my questi I purchased a vehicle in August from Automax. Terry Johnson, Bobby Boulanger and Tim Ward were very professional, courteous and answered all my questions without any problems. I was very pleased with the way the process went and them getting finance options worked out to fall within my budget. This week, I discovered having a bad battery and it needed to be replaced. I contacted Terry Johnson in sales; and with the help of Tim Ward; without hesitation, my battery was replaced. I’ve heard lots of stories about Automax; and as a Veteran I must say I’ve had nothing but great experiences with Automax. For that, I will recommend and continue to do business with them!! Awesome people to see if you’re looking to purchase a vehicle!! More
by AngieA
Employees Worked With
Terry Johnson, Tim Ward and Bobby Boulanger
November 02, 2017
Great customer service Terrie is serving his customers with a smile and makes sure he gets you the best price I would refer him to all of my friends and family Terrie is serving his customers with a smile and makes sure he gets you the best price I would refer him to all of my friends and family More
by Berlin18
Employees Worked With
Terrie
October 28, 2017
Beware! This place is full of crooked people and scammers. They will sell complete junk used cars with no warranty and "promisies" of if there's a problem the This place is full of crooked people and scammers. They will sell complete junk used cars with no warranty and "promisies" of if there's a problem they'll repair it free of charge and that is soooo not the case. They use high pressure sale tactics and all around this is a place to avoid unless you want to buy an over priced lemon. More
by Smith324
Employees Worked With
Multiple Managers
October 26, 2017
Upset customer I just recently made a review regarding my horrible experience with the service advisor Ben however it was removed by whoever controls the reviews. So I just recently made a review regarding my horrible experience with the service advisor Ben however it was removed by whoever controls the reviews. So once again I would like to express my concerns for the customer service I received from Ben who was constantly rude to my wife & I. He was nonchalant and lacked information. More
by shontrielnquortney
Employees Worked With
Ben
October 18, 2017
Slow as xxxx I waited here for about a hour before I was helped . They kept calling for someone but no one came to a hour later people was walking around and didn' I waited here for about a hour before I was helped . They kept calling for someone but no one came to a hour later people was walking around and didn't not acknowledge me...... The worst service ever More
by Crazy8
Employees Worked With
No one cause no one came
October 14, 2017
New car purchas Hands down the best service and buying experience I have ever experienced. My saleswoman, Michelle Frankovic went above and beyond to help get me and Hands down the best service and buying experience I have ever experienced. My saleswoman, Michelle Frankovic went above and beyond to help get me and my family of six into a new 2017 Ford Explorer. They gave me a great trade in value for my 2013 Kia Optima. Michelle worked for two days non stop to insure that I was able to take home the vehicle without any issues and also was able to keep my payments within my price range. I could not have asked for better sercive, hospitality, professionalism and honest answers to all my questions. Thank you again Michelle Frankovic and Ford Automax for the wonderful car buying experience and making life easier for my family. I strongly recommend anyone in the market for a new/used vehicle visit Ford Automax and ask for Michelle she won’t let you down. More
by Jeremy5233
Employees Worked With
Michelle Frankovic
September 27, 2017
New Service Center; Same Terrible Service I brought my Truck in for Services. Easy oil change and tire rotation with a Multi-Point Check. I informed sales that the windshield wipers needed rep I brought my Truck in for Services. Easy oil change and tire rotation with a Multi-Point Check. I informed sales that the windshield wipers needed replacing and enforced it even more when I dropped the Vehicle off. Needless to say it rained today and when I needed the wipers the most nothing but issues. Safety Related item that was identified and not taken care of. That's a good reason not to return. More
by Hard Working
Employees Worked With
Service Personnel
September 25, 2017
Be Extremly Cautious when Buying from Automax! Be extremely cautious buying from Automax of they will rip you off any way they can. Make sure nothing is missing from the Standard Features. Be extremely cautious buying from Automax of they will rip you off any way they can. Make sure nothing is missing from the Standard Features. More
by Suchier
Employees Worked With
Renee, Allen Flowers
