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Killeen Ford
Killeen, TX
318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 318 reviews
May 19, 2018
Friendly and knowledgeable Really knowledgeable about different cars that would fit my situation & the selection they had to offer! Patient with our questions and genuinely want Really knowledgeable about different cars that would fit my situation & the selection they had to offer! Patient with our questions and genuinely wanted to make sure I got the best deal possible on a car I actually wanted. More
by KylieJoe35
Employees Worked With
Jerry, Tim
May 07, 2018
Wonderful Team We went in for one vehicle and left with two. Morris was very patient with us, because it wasn’t easy for us to decide what we wanted. We went in for one vehicle and left with two. Morris was very patient with us, because it wasn’t easy for us to decide what we wanted. More
by Tara29
Employees Worked With
Morris
April 27, 2018
Travis at automax service is the best hands down. My advisor Travis did what the others couldn't do. He also treated me as if I was family and treated my problem like it was his own. Your truly appre My advisor Travis did what the others couldn't do. He also treated me as if I was family and treated my problem like it was his own. Your truly appreciated! ! More
by Dlee
Employees Worked With
Travis
March 16, 2018
Worst experience ever Never will go back there again! Lied to me about have clutch cover under warranty when I purchased the 16 mustang. And trying to some money out of me Never will go back there again! Lied to me about have clutch cover under warranty when I purchased the 16 mustang. And trying to some money out of me if they do fix the clutch. Over all never will go back. More
by WickedSpyder9641
Employees Worked With
Mike (office manager), Arvilla Wolfe ( finance)
February 24, 2018
Terrible service! They do not care! PLEASE READ! DO NOT BUY A VEHICLE HERE!!! These people are phonies, rude and disrespectful. I had been in touch with a sales rep named Fred McGee abou PLEASE READ! DO NOT BUY A VEHICLE HERE!!! These people are phonies, rude and disrespectful. I had been in touch with a sales rep named Fred McGee about a car on their lot. I live in Houston so this was a 5 hour round trip for me. Last weekend i had email about a specific car, told them I was not interested in any other car but this one. All throughout this week i was going back and forth with Fred on a GT Premium Mustang. I was able to get him to come down on the price so yesterday I took off of work early, my boyfriend and I made the trip up to check the car out. Upon arrival, they have the wrong car pulled, which he swapped out and the correct one checked out. We went inside to discuss numbers sine everything was okay so far. While doing paper work he fills everything out on the wrong car, we go back and forth about price, he goes back inside to the manager, (His name is Craig), 3 times only to come out with the internet price plus TT&L. I asked where is this price that we discussed on the phone, in voicemail recordings AND text messages. Fred seemed to get tripped up in words and could not explain his self so they leave it as "there was miscommunication". How so? I have the email where I specifically stated which one I wanted and we had been discussing. Sadly, I was willing to pay the TT&L on the spot and already had financing so they would have gotten all the cash for the car on the spot. End result I was lied to, had my time wasted and left empty handed without a car and met some very rude people along the way. Avoid this dealer at all cost and take your business somewhere else so that you will be treated like you should when purchasing a car. More
by mlp_26
Employees Worked With
Fred McGee and the Manager of Sales, Craig (Don't know last name)
February 23, 2018
New vehicle purchase They have managed to remove the entire negative experiences associated with the vehicle buying process. Terry, Lambert, Bobby and Mike went above and They have managed to remove the entire negative experiences associated with the vehicle buying process. Terry, Lambert, Bobby and Mike went above and beyond in getting us to where we wanted, not just financially, but also in the vehicle that we wanted. More
by Vic
Employees Worked With
Terry, Lambert, Bobby, Mike
February 05, 2018
The Eddie and Stacy review I just lost my mother and I had to make changes. I had to turn in my van for something cheaper. They were wonderful from beginning to end. They even f I just lost my mother and I had to make changes. I had to turn in my van for something cheaper. They were wonderful from beginning to end. They even feed us. They were professional but sincere. Thank you so much. God Bless. More
by Juanrivera75
Employees Worked With
Stacy and Eddie
December 20, 2017
Fantastic and knowledgeable dealership We came to purchase an F150fot our college-age son and were extremely pleased. Terry Johnson, sales consultant, and Mike Hernandez, sales manager, wor We came to purchase an F150fot our college-age son and were extremely pleased. Terry Johnson, sales consultant, and Mike Hernandez, sales manager, worked together to give us great incentives and a fair trade in. They were professional and congenial. A great car-buying experience. Will return for my next Mustang purchase despite living out of town. More
by Jo
Employees Worked With
Terry Johnson and Mike Hernandez
November 11, 2017
Excellent service and sales, prices comparable with dallas, austin,waco and ft worth, service department got me in and out for oil service tire rotation, highly recomm and sales, prices comparable with dallas, austin,waco and ft worth, service department got me in and out for oil service tire rotation, highly recommend. More
by Sneal
Employees Worked With
Travis
November 10, 2017
Beware, dealership sells defective new trucks Please improve on providing defect free trucks to dealerships. I was proud of buying my first used F150 2013VIN: 1FTFW1CT0DFB19562, but the new one I Please improve on providing defect free trucks to dealerships. I was proud of buying my first used F150 2013VIN: 1FTFW1CT0DFB19562, but the new one I recently purchased F150 2017 XLT VIN: 1FTEW1CG4HKE36238 was defective. This completely ruined my whole purchasing experience of counting on a reliable vehicle. Now no matter what comes to mind, friends and people at work tell me I should have bought something else instead of a 'Fixed Or Repaired Daily' vehicle. I understand factories are not perfect and 100% perfection off the assembly line is unrealistic. As a full time Army Officer I need a reliable vehicle not just for myself but also for my family, especially when I am deployed. Still after everything, it is what it is, and feel the way I feel, because of the defective "brand new" truck I purchased. Like I said, the dealership staff was still great, I just wish I purchased the faithful 'steed' I imagine when looking at Ford commercials and advertisements. It's not that do not want to recommend anyone, its that I can't based off my experience. The reasoning of deciding on good for commitments is because the only commitments I have now Is a car loan and a loaner truck the dealership let be borrow. The reasoning for neither agree or disagree is because if I shared my recommendation it would sound like, "you should trade your old truck into Automax, because they will sale you a defective brand new truck. But do not worry, they will let you borrow a loaner while it is getting fix in their shop". I think this would be unfair to the sales service team who assisted me. I did return to speak with Tim who said he could work with me to exchange my vehicle for the same or better vehicle I had and that he would run numbers to make it work. I was okay with that and made it known that I would take the same version I had or an upgraded version and then I went back to work that evening. The next day I went back to the dealership to speak with Tim, but instead spoke with James. The conversation was mostly story telling from James of how great Automax is and what Automax has done for customers in the past. Then we talked about what my situation currently is. I purchased a new truck with multiple defects which later, after two week in the service shop comes out to be a wiring harness. The wiring harness is on backorder until Mid December. I said that I returned the truck the next day after I purchased it and wanted it exchanged if it cannot be fixed. I stated this to Jaime and he said Tim Ward would have to make that call. After I explained this to Tim and then James and even the person who sold me the truck Jaime, the best the company can due is provide me with a loaner truck and tell me to wait for the part. I was told by James that it would not make "business sense" for the "new truck" I purchased to be exchanged to the same or upgraded model due to the value of the truck being more than $5,000 less than what I purchased it or because the repair part is on backorder until Mid December. This blew my mind, because the Truck has 68 miles dealership since the 16 OCT 2017. I purchased the truck on the 14 OCT 2017. Today I spoke with Michael from Automax. He stated that I was in the best possible situation Automax could put me in and that my situation, "Is what, it is". I bought the .027% defective truck off the assembly line that is defective. Even though Automax does routine maintenance on the vehicles in the lots, they do not make the trucks they sale, that is the job of the manufacturer warranty. It was then relentlessly told to me that they are in the business of selling trucks, not making sure they work at time of sale. My case number is CAS-13393415-J7M0K6. Judy Rizzo is the person who is working with me. She calls and she answers my calls, but their is little to nothing she is able to do. Please agree to allow me or any customer return a defective vehicle back to any dealership without question if the vehicle has defects. Please agree to allow me or any customer exchange a defective vehicle back to any dealership without question if the vehicle has defects for the same or upgraded model, without additional charges. Please agree to allow me or any customer exchange, return, or terminate a loan if the new vehicle has a part on backorder for longer than 30 days if the new truck doesn't 100 miles on the odometer. More
by josetrinidadpena
Employees Worked With
Tim, James, Michael
