Killeen Ford

Horrible Service Appointment Had an appointment to drop vehicle off and was told it wouldn’t be looked at for 72hrs and no rental provided. Horrible customer service. Had an appointment to drop vehicle off and was told it wouldn’t be looked at for 72hrs and no rental provided. Horrible customer service. More

Best car buying yet. This is the 3rd vehicle I have purchased from Automax and by far this was the easiest and best car buying experience to date thanks to Howard Dunn. He This is the 3rd vehicle I have purchased from Automax and by far this was the easiest and best car buying experience to date thanks to Howard Dunn. He was extremely patient while we chose the vehicle and it fit the needs of our family. When i go to buy another car i will be coming back to see him. More

Love my new ride Kind of a slow process but I am satisfied with my new 2018 Ford EcoSport. A little disappointed in the referral mentioned after I was done signing the Kind of a slow process but I am satisfied with my new 2018 Ford EcoSport. A little disappointed in the referral mentioned after I was done signing the paperwork. My sister and her husband are the ones whom referred me to Automax because they bought a vehicle once before from you.I was told from Aaron that the referral was supposed to be written into the deal so it was to late already to give them the 200.00. I don’t think that is right but that is fine. Thanks More

Financial papers wrong. Niece needed a car and had a budget but they convinced her to spend more and knowing her credit was shot, a co-signer was needed to close the deal. We Niece needed a car and had a budget but they convinced her to spend more and knowing her credit was shot, a co-signer was needed to close the deal. Well, the financial paperwork was totally incorrect in that they were making the co-signer the Primary Buyer and my niece as the co-signer and then the Primary Buyer was to sign a power of attorney gifting the car to the co-signer. Wrong!! Tried to call the finance dept for 2wks and never could get the person and then played phone tag for another week. Finally mailed papers back unsigned and gave car back to them!! Unbelievable!! I felt this auto dealer was more interested in closing the deal and did not care about the customer. If they had completed the paperwork correctly then they would have closed the deal but telling the co-signer whose credit score was 875 that having them listed as the Primary Buyer didn't matter and then charging them 8.25% interest was absurd! Had my niece go to a different dealer and will never again go to this dealer. More

Great Salesman, kept his words If your salesman promised something, look no more, Terry Johnson did that, he honored the contract and kept me informed the status on my 2018 Ford 150 If your salesman promised something, look no more, Terry Johnson did that, he honored the contract and kept me informed the status on my 2018 Ford 150. Except for minor issues, just don’t leave stuff in your vehicle. Definitely be back doing business with T.J. and Automax, just can’t say the same thing with part dept though. More

Really worked for our family We went to a dealership down the street looking to trade in our truck for a more cost effective fuel efficient vehicle. The numbers they quoted us we We went to a dealership down the street looking to trade in our truck for a more cost effective fuel efficient vehicle. The numbers they quoted us were ridiculous so we came in to Automax Ford and William met us right out front and took the time to ask what we actually wanted and what worked for our family. He showed us a variety of vehicles and we were able to narrow down exactly what we wanted and ultimately we bought our new car because we got a very fair trade in price for our truck and a great price on our new vehicle! We've had it for a couple weeks now and we are SO happy with our purchase. More

Air Bag replacement, damaged to steering wheel Air bag recall 10 am appt was going to take approx. 2 hours for work do be done, Tech checked to see if part was on hand, it was. Waited in service l Air bag recall 10 am appt was going to take approx. 2 hours for work do be done, Tech checked to see if part was on hand, it was. Waited in service lounge for 2 hours then checked on progress, car still sitting in same spot. Your suppose to know that 2 hours is from the time they actually start work. Took shuttle home and planned to pick up at close of business. Got voice message that part was not available around 2 pm. At this point I decided to leave car overnight, with message to call me when part arrived and work started on recall. No call the next day. I called and was told vehicle was being worked and needed an hour more. 2 hours later I arrived and vehicle was not ready, had to wait an hour for keys and vehicle to be brought forward. I got in car yesterday for first time after driving it home from service and immediately noticed steering wheel was damaged, leather marred and chrome scratched up. Took vehicle back today so they can view damage, now waiting for there findings. How dishonest to not inform me that they damaged car, had to find it myself, was told I had so many hours to report it, felt like i was being accused of damaging my own vehicle. Should have read yelp reviews and visit Temple. Oh with the part not there at repair time, they will over book for same repair, so if part is taken by another tech, the response I got was a shoulder shrug and that's how we do it here. Will update after there findings, maybe gain or loose a star. More

Great experience with professionals. I had an excellent experience working with Terry Johnson and James Bilello at Auto Max in Killeen. Everything you would experience from professional I had an excellent experience working with Terry Johnson and James Bilello at Auto Max in Killeen. Everything you would experience from professional sales staff was present at this dealership. I would highly recommend them if you are looking for your next car. More

I had a really good experience with their service I would definitely recommend anyone looking for a vehicle to give this place a try. I had an amazing experience with getting the vehicle I wanted and I would definitely recommend anyone looking for a vehicle to give this place a try. I had an amazing experience with getting the vehicle I wanted and needed. Mr Harvey Payne went out of his way multiple times to make sure everything went smoothly and for that I am very thankful for. More

Ford Edge purchase We were treated very well by all the people we dealt with. Very much appreciated the respect and kindness showed to me by all employees. Thank you. We were treated very well by all the people we dealt with. Very much appreciated the respect and kindness showed to me by all employees. Thank you. More