Killeen Ford

New 2018 Expedition Max Platinum Nightmare UPDATE; My husband and I went into dealership and talked to 2 of the General Managers, Tim Ward and Jesse Garcia and once they saw all the documentat UPDATE; My husband and I went into dealership and talked to 2 of the General Managers, Tim Ward and Jesse Garcia and once they saw all the documentation on my issue with my car, they were very helpful and my salesman showed me the new 2019 version of my vehicle which was cheaper that what my vehicle was. They signed it out to me for two weeks while they try to show FORD what my issue is. I told them I didn't think ANYONE should be sold that vehicle due to it's unreliability!! They assured me that they will work it all out! I will update on the outcome! My first issue with this dealership is went in to buy my son a car (which took 6 hours) and was persuaded to buy myself a new SUV. (yes, we bought 2 cars from them in one week!!) I traded in a 2016 Lincoln Navigator that I leased from Johnson Brothers Ford in Temple/Belton. The first issue was that I had to resign my paperwork several times due to the finance department getting the paperwork wrong a few times. Then I get notice from Ford that they never paid off my trade in and I had a late payment on my credit!! It decreased my credit score over 50 points!! I don't have a single late payment on any of my bills!!! They fixed it and Ford took the late payment off of my credit but the score has never completely rebounded!! Second is the service issue I have had with the car/truck. My SUV has gone into DEEP SLEEP MODE 8 times and has to be jumped by a high powered battery. I have been stranded at the lake on a 105 degree day in which the Ford Road Side Assistance stated they couldn't come help me for 1 hour and 45 minutes and the service department at Automax said they didn't have anyone to send, another time at the lake where my husband had the jump the car, at a convenience store out by the lake after my husband had left to go to work, once in my garage at my home and at my office 3 times!! Each time it's been an physically and emotionally exhausting experience. It's been in the shop 4 times. The first 3 times they checked EVERYTHING and said that there was nothing wrong with my car....This time, when I told them that I just couldn't take back a vehicle that stranded me like that, they changed the battery and now want me to pick it up again!! Ford won't take my car back under the lemon law due to the dealership claiming there is nothing wrong with my car!! I am so overwhelmed by this!! I just want the money I put down on it and get a different model. My salesman, Harvey has been wonderful but I can't seem to get the General Manager and the Owner to understand what this is doing to me and my family!! More

Unprofessional I came in and gave them an offer. We agreed on a number. Still couldn’t get the car after they knew I traveled over an hour and wouldn’t give me the k I came in and gave them an offer. We agreed on a number. Still couldn’t get the car after they knew I traveled over an hour and wouldn’t give me the keys back to the car I was trading in. I finally get the car, the change the price that we agreed on. I give them a check for the amount they wanted and it’s been a month. The bank still hasn’t received the check to pay off the trade it. They’ve hung up on the bank three times. They are rude and unprofessional. I hope the owner sees this and contacts me!!! More

Unethical hold on to your wallet Do Not due business with Automax Ford Service Center! On Oct 5, 2018 I Took my truck in because of a check engine light, It took them two weeks to ac Do Not due business with Automax Ford Service Center! On Oct 5, 2018 I Took my truck in because of a check engine light, It took them two weeks to actually fix the issue. Kristopher Dearing was the service adviser. After the first week, they had stated it was fixed, I paid the bill of $2809.00 . They apparently could not find the trouble based on the codes, so they just kept replacing parts until the check engine light went away. They even recommend a total tune-up on a truck with less than 50,000 miles, This cost $211 alone for 8 spark plugs and wires, and another $460 for labor, when the service for a tune-up is not due until 90,000 miles. They charged $125.57 for a so called fuel induction service, that consisted of a $35.00 charge for a can of spray cleaner, and labor. This after I told them it was a waste of money and I don't want it. Thank you Kristopher Dearing. My truck had the bump/slip driveshaft issue that is listed under a Tech bulletin. Not only did they overcharge to fix the issue @ $309.00 ,but they actually charged a $115.00 diagnostic fee. When I picked up the truck, I could not even make it out of the dealership when they check engine light came back on. They kept my truck another week, finally I requested to speak to the supervisor , David Stillsen who said the issues I had were over his head, and advised me to speak to David Brewer. Mr Brewer agreed that I should not have needed a full Tune-up, and agreed to refund the cost of the labor for the tune-up. During our conservation , I leaned they had driven my truck to Nolanville and back but I had 52 miles extra on my truck, which is more than a round trip to and from Nolanville. He also told me 3 people did the test drive. The person in the rear seat got grease all over my door and seat and literally broke the door latch in half. The did not tell me about the damage, and I ended up taking it back just to fix the damage which Mr. Forte another service supervisor agreed to fix for nothing. According to David Brewer the final issue with my truck was a folded over gasket that was xxxxxxx air, which I simply did not believe. I did not get the refund as promised, and went to speak to the General Manager, ( apparent they have 3) and ended up speaking to James Bilello Sales Manager who indicated he did not have the authority to refund any money without first speaking to a General Manager and the owners. This went on for over 4 months, and more visits. I learned Mr. Brewer had been fired during my first visit with Bilello. During my second visit with Bilello he filed out paperwork to request the $460 refund, but I never received it. This dealership will promise the moon, but beware they are not going to do anything to fix any customer service issues. They kept telling stories, in the hope I would go away. Do not bring a vehicle to Automax for anything other than warranty repair, they are unethical and will do and say anything to separate you from your money to including doing things you told them not to do. I will need to take them to small claims court if I expect to get resolve this issue. Finally, I actually took my truck over to Johnson Brothers in Temple Texas @ a cost of $185 to make sure Automax had actually replaced the parts they claimed they replaced, When it came to verifying the fuel induction service, I was told there is no way to determine when such a service is need, that it is recommend based on miles, and that there was no way to determine if it had actually been done. Do Not trust these people to deal with you in any honest or professional manner. The US Army should put this place of limits for all Soldiers. More

Excellent service -salesman and finance employee had most of the work done before I arrived. I also received a message the next day asking how I like my car. I would us -salesman and finance employee had most of the work done before I arrived. I also received a message the next day asking how I like my car. I would use this dealership again and recommend them to others as well. More

Disappointed customer of Automax for over 15 yes Tim Ward, It was good till the end. Notice after the fact the $2000 plus 0 % they decided to forgot the $2000 discount. Delivered a $42000 new vehicle Tim Ward, It was good till the end. Notice after the fact the $2000 plus 0 % they decided to forgot the $2000 discount. Delivered a $42000 new vehicle with 4 low tires and told to go across the street to get air in the tires. Still have not taken care of the tires. Possible have leaks All four of the tires. Then you try and sell a 2017 Mitsubishi Mirage for $12580 when your own web site says it’s only worth $6900 as a trade or retail for $8900 New. 2019’s go for $1000 more or so. Wow! More

Live and Learn The buying process was somewhat seamless from beginning to end, however this was my first time buying a pre-owned car so I was completely naive. I was The buying process was somewhat seamless from beginning to end, however this was my first time buying a pre-owned car so I was completely naive. I was not aware that I needed to negotiate a 2nd key or floor mats for my car. Now I have to pay these expenses out of pocket which is not cheap. Daynell was super nice but didn't offer any additional information other than what I asked. Service & Finance Department are awesome so far. Overall, I would purchase from Automax again but armed with car buying knowledge. More

No me gustó Fui a buscar un carro y escogi uno gris de 4 puertas año 2017, lo revice y una puerta trasera izquierda no abría porque la puerta estaba dañada por de Fui a buscar un carro y escogi uno gris de 4 puertas año 2017, lo revice y una puerta trasera izquierda no abría porque la puerta estaba dañada por dentro, lo cambie por otro que es color plateado supuestamente año 2017, firme el contrato de compra y al último nos dimos cuenta que era un 2016. Bueno nos engañaron con el año, había unos regalos a escoger y no nos quisieron dar ninguno por que no habían ya dado descuento de un auto por otro viejo, que manera de engañar a la gente More

Sales people were excellent I went there with my son to buy a car. Lovell and Samantha were our salespeople. They did a great job. I went back 5 weeks later and bought a car f I went there with my son to buy a car. Lovell and Samantha were our salespeople. They did a great job. I went back 5 weeks later and bought a car for myself. Lovell helped me with that one. The process was fast as I knew pretty much what we were looking for. They explained the differences in the cars we looked at and assisted us every step of the way. I have always found Automax helpful but this time it was great. I would never go to Connell Chevrolet as their sales people refused to assist me the one time I went there (Screw me once shame on you. Screw me twice shame on me). Price was average to good but was definitely in the market range as displayed on numerous websites for similar vehicles. More

Serive If could I leave 0 stars I would but unfortunately it made me leave 1 star. When I purchased my vehicle from this dealership, I purchased extended war If could I leave 0 stars I would but unfortunately it made me leave 1 star. When I purchased my vehicle from this dealership, I purchased extended warranty. When my sensors were not responding I took it into the dealership and they said this was not covered under warranty because it was due to a rodent which I'm not sure how they would even be able to determine if it was caused by a rodent. They have the WORST customer service. They took over a month just to diagnose my vehicle. Once the problem was found they took 1 week just to send me an estimate to send to my insurance. Now they are demanding me to pay for the work when we agreed that my insurance was paying for it. Now they are threatening me to take the rental I have and not fix my car. Even after calling and letting them know that my insurance was working on the claim. Never buy a car there or getting service because they will RUIN your car! More

service department the service department is a joke here make appointment for one thing and add other to the appointment and get told they cant look at it on this day be the service department is a joke here make appointment for one thing and add other to the appointment and get told they cant look at it on this day because we sont have a technician on duty that is capable to trouble shot the problem with my truck i will never recommend this place to buy from or have service done there More