Killeen Ford

I inquired about purchasing a 2014 Jeep Wrangler. The salesman at Automax Ford stated they service their used cars prior to offering for sale. l was promised a 120 point inspection would be completed an salesman at Automax Ford stated they service their used cars prior to offering for sale. l was promised a 120 point inspection would be completed and the tires would be in perfect road trip condition upon purchasing. I explained l was purchasing from out of town and stated exactly what l was concerned regarding maintenance being reformed on the vehicle and the condition of the tires. Upon purchasing the vehicle it was delivered in the dark. The first thing l did was inspect the tire tread. Sure enough there was less then 20 % of the tread left on each tire, l verified this against the brand new spare tire that matched the mounted tires. The vehicle is not even safe to drive on the streets with such a poor amount of tread left. The salesman told me the tires should be replaced and not to worry. Then after the paperwork was signed l asked when the tires would be replaced so the vehicle could be shipped. He recanted and said I’m not a mechanic, the tires were actually in great condition. The photos l sent the dealership the evening they delivered the vehicle proved otherwise. Typical bait and switch tactics. l have requested they make it right and replace the tires as they should have. As of now the tires have not been replaced but l have reached out to a local attorney to assist with the matter. More

Over the last week, I have called the Automax parts department 20 times, without any answer. The service department also did not answer. I finally had to call the sales number to get an answer. Lina tr department 20 times, without any answer. The service department also did not answer. I finally had to call the sales number to get an answer. Lina tried six times with no success, and had to walk over just to get a response. I've been waiting on a part for a week, with very real impacts to my life, and Automax can't even pick up the phone. Their excuse... "We're shorthanded." I never even received any notice that my part arrived, or was even ordered. I'm not getting paid to waste my time calling you. I'm not sure what your staff is getting paid for, since they are clearly not doing their jobs. My next stop after this experience is Google is reviews to let others know that they shouldn't expect any service at Automax. Entirely aggravated, More

Keith assisted us today, he was awesome!! Thank you Keith More

I will never purchase a vehicle or allow anyone I know to purchase a vehicle from this company. We had a leased vehicle that we traded into another dealership. Fast forward 4 months later and with us still purchase a vehicle from this company. We had a leased vehicle that we traded into another dealership. Fast forward 4 months later and with us still having to make payments the vehicle is paid off yet our money has not been returned for the difference of the payoff at the time of our contract. DO NOT BUY HERE!!!! More

Dropped off truck to get it fixed under warranty. When I went to pick it up the girl at the service desk was very rude like I was getting on her nerves. I went to the cashier and had my daughter with me. I went to pick it up the girl at the service desk was very rude like I was getting on her nerves. I went to the cashier and had my daughter with me. I checked out and went outside to wait for my vehicle. I stood there for twenty minutes and wasn’t helped by anyone. Awful customer service! More

Angel was very helpful and knowledgeable, he took the time to answer all our questions and made sure we found the perfect car. I would definitely recommend Angel and automax if you are looking for a new time to answer all our questions and made sure we found the perfect car. I would definitely recommend Angel and automax if you are looking for a new or used vehicle More

I bought my 2021 Ford F-150 truck at Automax Ford and had the best customer service. I found the truck I wanted on their website, I was emailed my credit application and then drove 3 hours to do the rest of the best customer service. I found the truck I wanted on their website, I was emailed my credit application and then drove 3 hours to do the rest of the paperwork to purchase my truck. It was the best vehicle purchasing experience I have ever had. This is hands down the best Ford dealership I have worked with. Thank you Keith Sanders and Brian Smith. More

I bought my truck a month ago from the used car lot 2 weeks afterwards created a major oil leak it's been in the shop for over a week no response no calls and no answers to why it's taking so long I will weeks afterwards created a major oil leak it's been in the shop for over a week no response no calls and no answers to why it's taking so long I will probably never buy another vehicle or take anything back to them again and next week I will be picking it up whether it's fixed or it's not and I'll take it somewhere else so much for a 3-year extended warranty More

My wife and I drove three hours to Automax and was greeted by Keith and he was very kind and helpful. He asked what we was looking for and within five minutes he had just what I wanted picked out or e greeted by Keith and he was very kind and helpful. He asked what we was looking for and within five minutes he had just what I wanted picked out or even better. Not only that, he had an amazing deal to go with it. He was so down to earth and we felt comfortable and trusting around him. He made our experience there amazing. Thank You Keith for helping us have a great experience, and a trusting and beautiful car. The other staff was also very kind and explained things very well. IAnd once I got my Hyundai we had a young man explain the details of the car and he was very informative and polite. it was an all around great experience and I would recommend anyone to this car lot. They are great !!! More