Killeen Certified

The salesman I dealt with was top notch! Kind, knowledgeable and very helpful in every way. Kind, knowledgeable and very helpful in every way. More

I bought a 75k car from Killeen 3 weeks ago. Worst experience buying a car. Cedric was a good sales guy. Management is awful. I dealt with Mike(General Manager) and Will(Finance Manager). I sent Worst experience buying a car. Cedric was a good sales guy. Management is awful. I dealt with Mike(General Manager) and Will(Finance Manager). I sent a wire for over 40k and financed the rest with in house financing. I was told car is ready for pick up and sent my driver to pick up the car. He arrived and they would not release my car. They held my car for 5 days until they got the check from their in house financing. Very shady practice. I was told it was because they had a big loss selling cars to a fraudster. I was told by MIKE I was going to be reimbursed for 850$ for delivery of my car. 3 weeks later no check in mail as promised. MIKEs word means nothing! Also, I paid for Apex Protection GPS and they will not release it over to me. When I call APEX they say Killeen has to release it to me. They have not 3 weeks later. DO NOT BUY A CAR FROM HERE. AWFUL EXPERIENCE! I am currently on Hold with Killeen Certified 3 weeks after I bought my car dealing with them. IF you read this go elsewhere. I will call you guys everyday until I get my check and you release APEX for my car. Ready to get Lawyer involved. Your name is mud! **Just spoke with Steven he promised to get check out to me and Apex released. We will see. Apex Finally released now we wait for check. I will keep this review posted until then. *****8/29/22 update after 1 month still waiting on 850$ check owed to me I called them today. I spoke with Cedric my sales guy and he said the manager that said he would reimburse me for 850$ no longer works there. He told new manager about my case and the new manager said they are not honoring what is owed to me. Think about that before you buy a car here!!! In the last month they have gone through a General Manager and a Finance Manager. They screwed me out of 850$ Their word i=s trash go somewhere else! More

This is the worst dealership I’ve ever been to! ! They advertise a “starting” price then add about 5,000 dollars in warranties that aren’t even needed! ! They advertise a “starting” price then add about 5,000 dollars in warranties that aren’t even needed! More

Horrible service and management . Do not buy here . Went in and paid cash for a car and they didn't not hold up to their end of the deal. Ignored phone calls and texts and were rude Do not buy here . Went in and paid cash for a car and they didn't not hold up to their end of the deal. Ignored phone calls and texts and were rude . More

Went in to buy a truck. By the time they added up all the mandatory dealer fees, I couldn’t afford the vehicle. They low balled my 2021 trade as well. When it came to financ By the time they added up all the mandatory dealer fees, I couldn’t afford the vehicle. They low balled my 2021 trade as well. When it came to financing the vehicle, I told them that I had my own financing. They mumbled under their breath that because we didn’t use them for financing, it was another $2,000 charge. Put it this way, I went to buy a truck for $68,000. When they got done “doing the numbers”, it turned into a $77,000 vehicle. The vehicle is probably worth $77,000, but don’t tell me you’re asking $68,000 for it. Tell me the truth. Everyone there was super friendly, but they stick it to you with the dealer fees. When I told them to give me my keys, I was not paying the fees, they came back with discounted fees. I totally lost my cool at that point. I did get my keys back and we left. More

Don't conform to the "new normal" in car sales. This dealership promised the listed price. I asked for list price & TT&L only to close the deal. Was told protection package (paint, windshield, G This dealership promised the listed price. I asked for list price & TT&L only to close the deal. Was told protection package (paint, windshield, GPS & reconditioning) "fee" (aka dealer mark-up) was mandatory. I stated it was not and to remove the charge. They tried to say I'll get you the "discounted" price for the package which to them = $3983. I asked for documentation that said package was completed on the vehicle = nothing. I asked for the original price of the package $9883. No original documentation, just the price sheet where they can play with the numbers all day. More

This dealership runs a bait and switch scam. They tried adding a $3000 mandatory protection package that was not included in the advertised price nor mentioned in the listing. Deal fell through They tried adding a $3000 mandatory protection package that was not included in the advertised price nor mentioned in the listing. Deal fell through because they refused to remove it. Please be aware that you will pay $2k-$5k more here than the price they advertise. More

Trust worthy and will try to get the deal with you and let you know that you have a great opportunity to What you want. let you know that you have a great opportunity to What you want. More