Kiefer Mazda

Addendum to my review: A couple days after writing my review, the GM of Kiefer Mazda called my daughter, had her bring the car back and fixed everything at no cost to her. He said it was because custome review, the GM of Kiefer Mazda called my daughter, had her bring the car back and fixed everything at no cost to her. He said it was because customer satisfaction is Kiefer Mazda's paramount concern. My daughter was looking for a good used car. We called Kiefer Mazda about a car they listed for sale on the internet. It was no longer in stock. The sales person asked our criteria (good, reliable car under $5k with under 100k miles) and called a few hours later to tell us they had a 2002 Ford Taurus they'd JUST gotten in. It was close to our price range, in excellent condition, an under 78k miles. We went to the lot, and during the test drive, my daughter noted that the heater wasn't getting hot - it was warm, but not hot. We were told the car just needed to warm up more. After the test drive, we looked the car over and noticed water in the left hinge area of the trunk, and the door ajar idiot light staying on. We discussed buying the car if they'd repair both trunk leak and door ajar issue. After being told that the car was really $6999, not $5999 -- that the sales person had misread the sticker price, and that for the price of $5k, they couldn't afford to affect any repairs, we left the dealership. The next morning, the sales person called and told us that they would make the repairs and sell us the car for $5k, but that my daughter would have to make an appointment for the next week to complete the repairs. My daughter went to the dealership, signed the papers and took the car home. On the drive home, she noted the heater was blowing cold air when the car was not moving, and only blowing warm air when moving. We immediately called the dealership and were told to bring the car in for repairs the next day. We did so noting that if the heater was not fixed, we wanted our money back. When the dealership called the next day, my daughter was told that only the trunk leak was repaired because she had signed the purchase papers stating the vehicle was bought "as is". I personally talked to the manager and when I asked how they could sell a defective car; one with a defective heater in the dead of winter, to a young woman with a brand new baby, I was told that Kiefer was "forthcoming in their disclosures that the car was never mechanically checked, that it was one they were taking to auction, and that we had bought it prior to auction with no guarantees it would drive once off the lot". We were NEVER told the car was slated for auction, and while the document said "Kiefer Mazda did not complete a safety check" of the vehicle, no one EVER said it had not been checked out by their mechanics - in fact, we were told that it was such a clean, wonderful car that they were doing US a favor selling it to us! Any further discussion was met with "she bought the car as-is". This, to my mind borders on fraud and criminal conduct. Kiefer Mazda is NOT an honorable business that is staffed by liars with no moral conscience. This is NOT good customer service. More

If I could give this dealer a big fat thumbs down I would. Back in July I traded in my vehicle for a used truck. It did not come with a warranty, but they assured me that their team had looked over eve would. Back in July I traded in my vehicle for a used truck. It did not come with a warranty, but they assured me that their team had looked over everything with the vehicle and that is was fine and there were no problems with it. I also asked if the tags were rolled into the payment and covered for the year, they said this was covered and that I would receive my tags in the mail. Well I have certainly received them in the mail alright, I got a letter from the DMV saying that I owe $86 in December for new tags even though the dealer charged me $77 for them in July!! Since I bought the truck, within exactly 4 months, I have had to put in a new battery, new windshield wipers, a new fuse for the lighter, the rear passenger windows motor is broken and needs replacing, the drivers side air bag was RECALLED! And my servicing dealer in Portland took care of that for me thank goodness!! I also had to do a 60k work up on it because even though it was so close to it, they didn't do it!! The passenger side mirrors casing is cracked and needs replacing, came like that off the lot, I asked them if they could fix it for me, I mean I am paying you $20,000 for a car, but no, they refused. Are you kidding me! I also need new tires within 20k mile. Why? Tires come with 100k miles on them, do you want to tell me why there were only 30k worth of miles to drive on those tires?!? They obviously did not look at the truck, lied to my face, and stuck me with something that I had no idea what was wrong with. I have put so much money into fixing this truck because of their inability to fix a vehicle before they put it on the lot to sell to someone. I asked all the right questions, a bunch of times, and they gave all the right answers, they just all happened to be lies. And they sold it at full blue book value, with all the problems, are you kidding me, if they had actually fixed everything and put new tires on and such, THEN your allowed to sell it at full blue book value. Kiefer Mazda is a bunch of no good, lying, xxxxxxxx swindlers!!! If I were you and buying a new car or used car, I would seriously go to ANYONE, besides Kiefer Mazda, you think your safe cause it's not a mom and pop dealer, but your not, it's still a lemon lot. I should have known from the commercials. And since I've started gripping about them to anyone I meet asking, I have found out that a lot of people have had problems with them. My suggestion...do your research before you ever set foot on their lot. They don't have the best history. I wish I knew that sooner :( More

HORRIBLE SERVICE!! I have never been treated so poorly at a "professional" place of business.. I brought my car in for a diagnosis back in February.. The "tech" tinkered with my car for a while, making me a "professional" place of business.. I brought my car in for a diagnosis back in February.. The "tech" tinkered with my car for a while, making me wait a few hours to finally tell me he had no idea what he was doing & that he was just the "oil-change guy"..?? I rescheduled & have been back 3 times now.. Each time Tyler couldn't really tell me anything useful, besides my spark plug wires were bad. I bought new wires (thinking mine were bad since that is what they had told me) & went to put them on & found a surprisingly large chunk of rubber lodged between my wires & plugs... So I put my old ones back in & took it for a drive & guess what.. My wires were not bad!! Good thing i did not pay them to fix them right! All 3 times I had been in, they were very wisywashy. I told them upon dropping my car off I had a vacuum leak. When returning to pick up my car I was quoted around $400 to fix a vacuum leak. Pretty broad right..? Yeah, and they could not tell me what exactly I would be paying them to fix! I payed for a DIAGNOSIS.. and thats what i should have gotten. I did not promise to have the problem fixed by them after it was diagnosed.. not just yet anyways. And thank god. When I asked for further information, Tyler just kept telling me the same thing over & over, that they would "take care of me" I asked to speak with the tech who worked on my car & they refused saying, "he won't remember your car anyways, he services sooo many each day" I told them I would like a part number & an explanation of the problem & what exactly they would be doing.. Again, I was told he wasn't sure & that if I just go ahead & pay them to "do it" they will take care of me.. I have called about once every other week & tried to either get another diagnosis OR my money back, each time speaking with Tyler and/or Jason & each time I am told they will personally see to it that my issue is solved & call back within the day! .......... This has been going on for almost 3 months now!!! and no calls back??? I took my car to a dealership expecting great service & friendly people, Thanks Kiefer Mazda More