Kiefer Mazda

I don’t know where to start. I made an apt with the girl, Jessica, there like DAYS before, text her 4 cars I wanted to test drive. None looked like the stock photos, one got the k I made an apt with the girl, Jessica, there like DAYS before, text her 4 cars I wanted to test drive. None looked like the stock photos, one got the keys stuck and the steering wheel locked up. Jessica didn’t have any idea where the cars were located on the lot or the cost or the miles on them and one wasn’t even at the dealer.. it was at the body shop! It was a nightmare. They really didn’t want to sell anything! Then to top it off I get a text from them on Sunday saying ‘sorry we missed you yesterday’ 🤦🏻???🤦🏻??? More

Simply the best! We had the absolute BEST experience buying from Kiefer Mazda.The staff there wanted to ensure that we ended up with a car we would love. We had the absolute BEST experience buying from Kiefer Mazda.The staff there wanted to ensure that we ended up with a car we would love. More

Great service department. I bought my Mazda 3 there, and have used their service department exclusively. I will always take my Mazda3 there for service, They have a great serv I bought my Mazda 3 there, and have used their service department exclusively. I will always take my Mazda3 there for service, They have a great service department. More

Awesome experience I had an awesome experience with getting my car. Fadi worked very hard to make things happen for me as well as my sales person Dylan. Both really kind I had an awesome experience with getting my car. Fadi worked very hard to make things happen for me as well as my sales person Dylan. Both really kind and had the car picked out and ready when we got there from Albany. Every other dealership said no to me because of my negative equity and very average credit but Fadi worked hard to get me a single digit interest rate as well as affordable payments. So thankful for them and helping me out. Would recommend. More

Wish we didnt Warning read everything before signing anything . Dont rush it . Horrible experience after the fact . They acted so nice and helpful but if you rush o Warning read everything before signing anything . Dont rush it . Horrible experience after the fact . They acted so nice and helpful but if you rush or act excited they will use that. Read all paper work before signing . They dont deduct down payment from car offer that they tell you . You get excited and sign . Then read later to see they have lied and nothing you can do about it . Also watch getting extended warrenty . I was told 2k bought a 100k mile warrenty got home to noticed the paper work said 45k miles instead . Please read everything before signing anything . We made a mistake by just signing away excited with lack of time and ended up paying way over cost from what sales guy was telling us . Our big mistake was not reading what we were signing trusting it was the way sales guy said . In a hurry . We were told they were selling 2016 nissan versa for 11.5k then after we put down 2k they said that price was after the down payment we paid almost 13.5 total liers to get you excited. Please no matter what they say . Read everything carefully before signing anything . More

Lied to us. Went in knowing exactly what we wanted, a straight trade of a 2014 Jetta TDI for a 2013 Passat TDI with slightly more miles--should have been simple. Went in knowing exactly what we wanted, a straight trade of a 2014 Jetta TDI for a 2013 Passat TDI with slightly more miles--should have been simple. Ended up getting a lecture from the manager about how they wouldn't be able to easily sell our Jetta due to the VW TDI compliance issue, so we wouldn't be able to get what we were wanting for it. Turns out the Passat we got is affected by the TDI issue ANYWAY, so that should have been a non-issue. Also, before we went in I had looked at pictures of the Passat (on their website), which had two areas of visible scratches & a dent showing dark underneath (it's a white car). When we looked at the car on their lot, it had been painted in poorly. Kristin told us this had to have been the old owners and they couldn't fix it or otherwise compensate for it...um, no, otherwise it wouldn't have been visible in the pictures you took! Still waiting to hear from them for the bumper replacement we negotiated in!! We worked with Kristin, who was very helpful (until we told her exactly what we wanted)...then her facial expressions changed and she went to get her manager to sit down with us. We were there for at least 4 hours trying to keep our toddler happy while they worked us over. I left happy with the car but extremely disappointed in yet another dealership lying to us. What's the point of a salesperson if you ultimately have to go through the entire negotiation with a manager again?!! More

Would not recommend I got a truck there late last year that's had more than its fair share of issues. I would recommend against buying used out of their lot. The sales pr I got a truck there late last year that's had more than its fair share of issues. I would recommend against buying used out of their lot. The sales process was fine up until I mentioned that I was going to be taking the night to think about it, and I would return in the morning if I decided it was what I wanted to do. After saying that, It went from talking with one sales person to being talked at by three people who were pressuring me to sign the papers then and there. One of the sales people tried to make a point by saying there were no trucks like that one within 100 miles, except that the lot literally across the street had the same truck, same year, with 4000 more miles for roughly the same price. Overall a fairly bad experience, I don't plan on returning, nor would I recommend the lot to anyone I care about. More

Love My New Mazda - Wish I bought It Elsewhere My 2016 CX5 is a tremendous car. Highly recommend it. However, I wish that I had bought it from a different dealer. They told me that the dealer-pr My 2016 CX5 is a tremendous car. Highly recommend it. However, I wish that I had bought it from a different dealer. They told me that the dealer-provided tinted windows are provided with every new car sale, and then refused to deliver. They offered three oil changes as part of the negotiations, and I later found out it's standard with all new car purchases. I needed some information about the taxes paid on the vehicle and called three times for help, and I still haven't heard back. They don't want satisfied customers. They want to make a sale. More

Love my Mazda 3 Kristin McMichael got me a great deal and a great car, can't thank her enough. It was just what I wanted and asked her for. Thank you so much! Kristin McMichael got me a great deal and a great car, can't thank her enough. It was just what I wanted and asked her for. Thank you so much! More

Good experience Our experience with Kiefer Mazda was great one because we worked with Kristen McMichael, who made a stressful beginning a happy ending! She is an ass Our experience with Kiefer Mazda was great one because we worked with Kristen McMichael, who made a stressful beginning a happy ending! She is an asset to this company! Because of her we not only bought a great car, she was able to negotiate a good price for us as well! We are very happy!! Also really enjoyed the Finance manager Jesse as well! More