Kiefer Mazda

Trevor made the buying process easy and April in finance made the job of filling out millions of pieces of paper actually fun! I will buy here again. made the job of filling out millions of pieces of paper actually fun! I will buy here again. More

Place is scam an they sell you messed up cars n charge u to fix it when it has a so called warranty both vehicles lb es we bought were newer an both ended up with problems I have a fam member who works 4 th to fix it when it has a so called warranty both vehicles lb es we bought were newer an both ended up with problems I have a fam member who works 4 them fxxxx kiefer More

These are rude individuals I would never recommend this place to my worst enemy they put cars on their lot that two weeks later Transmissions go out of and everything else no no no don't lie here place to my worst enemy they put cars on their lot that two weeks later Transmissions go out of and everything else no no no don't lie here More

The shop at Keefers Mazda stole my aftermarket turbo I hired them to install. $3K for the turbo from Turbonetics and another $2K to install it. After a couple months of poor performance, I took my vehicle hired them to install. $3K for the turbo from Turbonetics and another $2K to install it. After a couple months of poor performance, I took my vehicle up to a reputable sports car shop in Portland, only to find out that the turbo that Mazda had installed was used, cracked and causing an exhaust leak. Run away from this dealership!!! They’ll be hearing from my lawyer’s!!! More

IF YOU NEED ANY SERVICE ON YOUR NEW MAZDA WATCH OUT. THESE GUYS TOTALLY SUCK. THESE GUYS TOTALLY SUCK. More

I purchased a vehicle in June of 2018 and that experience was great. I do feel like I was talked into service add-ons that the service center that Kiefer had no interest in honoring. The oil change I recei was great. I do feel like I was talked into service add-ons that the service center that Kiefer had no interest in honoring. The oil change I received there this past December, they put an oil filter in my vehicle that had no seal so the oil leaked out in just a few weeks. I had to make an emergency stop because I was suddenly out of oil and had someone replace it and refill the oil, which was completely empty. When I took the faulty oil filter into the service center at Kiefer, they implied that either I or the person who replaced it was lying. I did not feel like they had taken me seriously, or were willing to compensate me for their mistake. In the same visit, I spoke with someone in their service center about getting some scratches fixed on my vehicle before the extended warranty I purchased expired. I was told that they would call me back with a time, since only one person does interior repairs, and I never heard back from them. Now I feel like they possibly shortened the life of my vehicle with the oil filter error, and that I wasted money on warranties that they did not honor. This is my second Mazda, but probably my last, and I would not recommend anyone purchase a vehicle from them, and if you do, don't use their service center and definitely don't get talked into any protection packages or warranties. More

I cannot say enough good about the entire crew at kiefer mazda. I have now purchased 2 vehicles from kiefer mazda, these people are sincere, caring and worked vary hard to get me into a vehicle with a good mazda. I have now purchased 2 vehicles from kiefer mazda, these people are sincere, caring and worked vary hard to get me into a vehicle with a good interest rate and lower payment then my previous loan. Even though I had no trade in do to my car being totalled last month and still waiting for insurance to pay off. As well as all the events of 2020. Trevor, Cameron, dylan, and of course fade you are nothing less then amazing and have earned my trust and business. Thank you again for all you do. More

THIS IS THE WORST SERVICE I'VE EVER EXPERIENCED. BOUGHT A BRAND NEW GRAND TOURING CX-5 AND NOTICED A FACTORY DEFORMATION IN THE GRILLE MOLDING AND BROUGHT IT UP TO OUR SERVICE WRITER BRANDEN WHEN WE TOOK IT BRAND NEW GRAND TOURING CX-5 AND NOTICED A FACTORY DEFORMATION IN THE GRILLE MOLDING AND BROUGHT IT UP TO OUR SERVICE WRITER BRANDEN WHEN WE TOOK IT IN FOR SOME PROBLEMS YOU SHOULD NEVER ENCOUNTER WITH A NEW VEHICLE. WE HAVE BOUGHT MANY NEW VEHICLES ALL FORDS AND THOUGHT WE WOULD TRY A MAZDA THIS TIME AROUND AFTER OUR FORD ESCAPE GOT TOTALED AND WHAT A MISTAKE THIS WAS. THE BUYING EXPERIENCE WAS GREAT WITH THE SALES LADY BUT EVERYTHING AFTER THAT HAS BEEN A DISASTER. FIRST THEY TRIED TO SLIP IN A SERVICE CONTRACT AND MAINTENANCE PROGRAM DURING F&I AND WE DID'NT CATCH IT RIGHT AWAY BUT NOTICED IT A COUPLE WEEKS LATER AND TRYING TO GET THEM TO TAKE THIS OFF OUR CONTRACT BUT THEY TOOK FOREVER AND WE HAD TO INVOLVE OUR CREDIT UNION TO HANDLE THIS SINCE THEY PROVIDED THE FINANCING AND AFTER 2 MONTHS WE FINALLY GOT THE CHARGES REMOVED FROM OUR LOAN. THEY ARE NOT A DEALERSHIP I WOULD EVER VISIT AGAIN AND I WILL FIND ANOTHER DEALER TO DO MY WARRANTY WORK EVEN IF I HAVE TO GO TO SALEM OR PORTLAND. THE SERVICE IS JUST AS BAD AS THE SALES. WHEN WE DROPPED OFF THE VEHICLE OUR SERVICE WRITER WAS BRANDEN AND HIS ATTITUDE WAS TERRIBLE. HE ACTED LIKE WE WERE BOTHERING HIM OR THAT HE HATES HIS JOB AND NEVER SMILED AND HAD A MISERABLE ATTITUDE. MANAGEMENT SHOULD UNDERSTAND THAT CUSTOMER SERVICE CAN MAKE OR BREAK YOU AND HE IS NOT SOMEONE WHO SHOULD NOT BE IN THAT POSITION. HE ARGUED WITH US AND TOLD US THINGS THAT WERE A TOTAL LIE. WHEN WE GOT BACK TO OUR BUSINESS I LOOKED UP THE PART AT MAZDA AND FOUND JUST THAT PART NOT THE WHOLE FRONT BUMPER AND SO HE SAID MAZDA WOULD NOT DO ANYTHING ABOUT IT BUT HE CALL AND LET US KNOW AFTER I HAD TO GET UPSET WITH HIM TO DO HIS JOB. ITS BEEN 3 WEEKS AND I HAVENT HEARD A WORD FROM KEIFER SINCE EXCEPT FOR A FOLLOW UP CALL TO ASK HOW OUR SERVICE WENT AND HOPING IT WAS A 10 OUT OF 10 AND WHEN I CALLED BACK TO SPEAK WITH CHEYANNE TO LET HER KNOW HOW BAD OUR EXPERIENCE WAS AND HAD TO LEAVE A MESSAGE AND HAVENT HEARD BACK FROM HER IN 2 WEEKS. I DONT UNDERSTAND WHY YOU CALL AND WANT INPUT IF YOU DONT CARE BECAUSE THIS DEALERSHIP DOESNT CARE ABOUT THE CONSUMER ONLY THEIR POCKET PERIOD!!!! I HAVE GIVEN UP TRYING TO REACH THEM SO I JUST DECIDED TO THROW MY EXPERIENCE TO THE PUBLIC AND WARN PEOPLE OF THIS NIGHTMARE. WE HAVE ONLY HAD THE VEHICLE FOR 5 MONTHS. THEY WOULDNT LET US BRING THE CAR IN EARLIER BECAUSE OF THE COVID-19 SO WE WAITED AND THIS WAS THE OUTCOME.SAD,SAD,SAD. IF RAN MY BUSINESS LIKE THIS I WOULDNT HAVE ONE BUT THEN I DONT WORK FOR QUANTITY I WORK FOR QUALITY AND WE LISTEN TO OUR CUSTOMERS AND TAKE CARE OF THEM NO MATTER WHAT BECAUSE I KNOW WHERE MY PAYCHECK COMES FROM AND BELIEVE IN CUSTOMER SATISFACTION ABOVE ALL ELSE. DON' FALL FOR THE 4.5 STAR RATING BECAUSE THEY ARE FROM THAT HIGH OF A RATING. More

Hands down the best group of folks I have ever dealt with while car shopping! These guys are caring, sincere, and doing their best to get you what you want. I was shopping for something reasonable and reliab while car shopping! These guys are caring, sincere, and doing their best to get you what you want. I was shopping for something reasonable and reliable and that's what I bought. They went above and beyond during covid-19 pandemic to deliver respectful and friendly service while making you feel comfortable. Thank you Kiefer Mazda! More

Went the extra mile to make things right After a bad first experience due to some bad communication the sales staff and specifically the general manager Fadi went above and beyond to make thi After a bad first experience due to some bad communication the sales staff and specifically the general manager Fadi went above and beyond to make things right. I’d be happy to work with him again. More