Kia on Atlantic - Service Center

Great customer service I always come to get my car serviced and I’ve never had a bad experience. Ray is awesome. He always stayed in contact and provided updates with the pr I always come to get my car serviced and I’ve never had a bad experience. Ray is awesome. He always stayed in contact and provided updates with the progress of my car while it was being serviced. Great customer service! More

Very good service and attention to detail. Ray addressed our questions and did a great job of checking out our new Kia Sorento. It cost less than we expected. And they washed the car, too. T Ray addressed our questions and did a great job of checking out our new Kia Sorento. It cost less than we expected. And they washed the car, too. Top notch service. More

excellent service Best service I have had recently. Waiting room is pretty nice. Service crew are polite and friendly. How ever need more reading material for shorter v Best service I have had recently. Waiting room is pretty nice. Service crew are polite and friendly. How ever need more reading material for shorter visits. Having novels suggests a several day waiting time. More

Excellent Customer Service!! We had a wonderful, hassle-free car buying experience. Firas was very knowledgeable and went out of his way to get us an amazing deal. George was pe We had a wonderful, hassle-free car buying experience. Firas was very knowledgeable and went out of his way to get us an amazing deal. George was personable and took his time explaining everything to us. I love my 17' Kia Forte!! Thank you so much guys!!!! More

Quick service honest on time very easy to deal with Ray is outstanding. You cannot find a better person. I would like to hire him at my company. He is very intelligent and explained everything clearl Ray is outstanding. You cannot find a better person. I would like to hire him at my company. He is very intelligent and explained everything clearly. More

Less than stellar experience My service appointment at Kia 12-2017 was not as good a prior visits. I dropped off my car the night before my scheduled service and requested a pick My service appointment at Kia 12-2017 was not as good a prior visits. I dropped off my car the night before my scheduled service and requested a pick up from their shuttle for 4:30 pm the next work day. I did not hear from the service dept by 3pm, so I called to check on my Kia. Not only did they have to ask me, "Now, what did you bring your car in for?" they also had no record of my request for the shuttle pick up. Thank goodness I called THEM! More

horrible I took my 2017 Optima in because I was getting a low tire pressure warning and I hade less than 2000 miles on it. the person who took care of me ( or I took my 2017 Optima in because I was getting a low tire pressure warning and I hade less than 2000 miles on it. the person who took care of me ( or was supposed to anyway) never even turned around to address me instead waiting t=for me to walk around to her front. I explained what the problem was and told her I would like to get it checked out. I waited over an hour and saw my car was brought back to where they drop off finished cars and watched her walk right past me on her way someplace ( break I surmise) . when she finally came back I waited a bit then walked over to her to ask about my car and if it was finished. She then looked out at my car and walked me out to it telling me that all four tires were indeed under inflated and they put air back in to 35 Lbs. ( recommended is 34 Lbs ) not even a thank you or anything. about a week later I took my car back in for an oil change ( the first since it only has 2100 miles on it) and I felt as if I was wearing camouflaged clothes. I stood at the service desk after having waited in my car for someone to come out to me and again the service manager never even looked up at me. I went back outside and talked with Cookie who I worked with when I sold cars for Kia and told her everyone just ignored me when I went into service. ( yes I did sell Kia's and was pretty good at it as well). She was going to intervene for me but I asked her not to and just then one of the service people came out and asked if I was there for service. I told him yes and he went about his business taking care of the car behind me. I asked him about how long an oil change would take ( keep in mind I was the only one in the service lane waiting when I pulled in) and he said one or two hours. not exactly what could be determined fast by any means. Why would the people who work in the service department try to ruin the experience of buying a Kia? I would like to give the names of people I king of dealt with but no one offered their name.... More

repair to car they always get the job done fast and effectively. also rey is amazing and always makes sure my car is taken care of. i only take my car here for serv they always get the job done fast and effectively. also rey is amazing and always makes sure my car is taken care of. i only take my car here for service because there is no better place. More

Check out class action law suit for not honoring warranty Read Forbes article on the class action law suit against Kia. Kia won't honor their warranty. Even after the law suit they are still not honoring th Read Forbes article on the class action law suit against Kia. Kia won't honor their warranty. Even after the law suit they are still not honoring their warranty. There are at least 2 Kia Optima's on their lot right now that have sludge caused by, "The problem is that metal debris wasn’t removed from the engine during manufacturing and that debris can clog oil passages, leading to engine failure." Even when you turn in proof of maintenance they still don't honor their warranty. They don't return calls. They don't keep records. They don't turn in the records you give them. Buyer Beware. More

Too long of wait for a scheduled and pre paid appointment 10:45a.m. I arrived for my scheduled pre paid appointment for oil change and broke ac vent handle to be looked at. Got keys at 3:30p.m. Half car wash 10:45a.m. I arrived for my scheduled pre paid appointment for oil change and broke ac vent handle to be looked at. Got keys at 3:30p.m. Half car wash and no vacuum what so ever. Ac handle not fixed. Many people came n left for different problems and also oil change same as me . No free snacks but written that they do. No communication until 10mins before I received my keys the worst ever pre paid visit. One star for half a car wash n my kid getting cookies i paid for out of their snack machine. Horrible communication when I arrived I should have gotten the option to wait that long because they told me they was overbooked after me receiving my car and calling into them when I noticed handle was never fixed. All they said was sorry thats all they can say. I asked why wasn't I told they was overbooked and giving a heads up ? Nothing was addressed but they are sorry. Sorry is for sure. I pay every month for pre paid n dont even drive my car over 3,000 miles every month maybe every three months. Pre paid maintenance service and horrible customer service. Also missed my niece softball championship and birthday celebration due the unnecessary wait.....THANKS SOUTHSIDE KIA.....DOES ANYONE KNOWS HOW TO GET OUT OF THIS. PREPAID CONTRACT..... More