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Kia of Wesley Chapel - Service Center
Wesley Chapel, FL
721 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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721 Reviews of Kia of Wesley Chapel - Service Center
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January 12, 2019
Didn’t even let them service my car Brought my car in for service to Fuccilo Kia due to a recall on my vehicle. As it being my first time having my car serviced there, I didn’t know how Brought my car in for service to Fuccilo Kia due to a recall on my vehicle. As it being my first time having my car serviced there, I didn’t know how their process was. Once I walked in and saw Chad I knew it was going to be a negative experience. Granted he was the only one working, as no one else was around. I could clearly see he was busy on the computer. I patiently waited while being ignored. I finally asked if he was part of the service team and his response was yes and then went back to his computer. After waiting a few more minutes, he finally asked what I wanted in a tone that made me feel like I was bothering him. I started by stating that I had a 4 o’clock appointment and my name for he could look it up. His response very rudely was , I need your car key, that’s where I get all the information. After that being said, I stated that it was my first there and was unaware. I the. Have him my car key and he proceeded out to my vehicle. After about a minute processing how I was just treated by an employee l, I walked outside and told Chad that I was going to take my car elsewhere due to his behavior. It’s really sad that I was treated this way and will never return. Especially since my mom loves Kia and is need of a car and we were going to come this weekend to look at cars. We’ll now be going to another Kia dealership. Thanks for Chad showing his true colors to me as it set a very high presidents on how Fuccilo is. More
by 1016Pct()
Employees Worked With
Chad DeCaeny
January 12, 2019
Recall notice. My car checked out without needing further repair after recall inspection. Staff was friendly, knowledgeable and informative about the service and tim My car checked out without needing further repair after recall inspection. Staff was friendly, knowledgeable and informative about the service and time frame to finish. More
by CBRAGG1
Verified CustomerEmployees Worked With
Dusten Zimmerman
January 11, 2019
Excellent service as usual. I scheduled my Kia for a synthetic oil change and a seat belt button replacement. I arrived early and my vehicle was taken in right away. The work was I scheduled my Kia for a synthetic oil change and a seat belt button replacement. I arrived early and my vehicle was taken in right away. The work was done quickly and to my satisfaction. My car was pulled to the door for me. It was washed and vacuumed for no extra charge. Free Wi-Fi in the waiting room along with snacks and drinks. What more can you ask for? I never used dealer service departments in my life until I started using Fucillo Kia. Very happy with them. More
by jstearn2
Employees Worked With
Dusten Zimmerman
January 11, 2019
excellent service excellent & a speedy service, just show up without an appointment and they gave me good service, with no questioned asked . I'll keep coming back. excellent & a speedy service, just show up without an appointment and they gave me good service, with no questioned asked . I'll keep coming back. More
by RJGEILEN
Employees Worked With
Chad DeCaeny
January 09, 2019
Nice employees, fast service Everyone was really helpful and I felt like they were honest. The work was done on time and for price quotes. I will return and recommend. Everyone was really helpful and I felt like they were honest. The work was done on time and for price quotes. I will return and recommend. More
by SKYELLENA
Employees Worked With
Driver I think was Luis and service rep was named jonathon or Justin something w a j
January 06, 2019
Great people always nice never along time for oil change and tire rotation have never had a problem with anything even in parts and sales always nice never along time for oil change and tire rotation have never had a problem with anything even in parts and sales More
by mhartnett
Employees Worked With
My name is michael hartnett 2017 Kia Sportage sx my service writer was Jonathan great guy
January 04, 2019
Amazing Experience I had a wonderful experience. Chad was awesome and always able to help us. I always back because they never said No to your request. I had a wonderful experience. Chad was awesome and always able to help us. I always back because they never said No to your request. More
by ecruzsv
Employees Worked With
Chad DeCaeny
January 01, 2019
Love it Best place to go for A car. Friendly Ppl, beautiful atmosphere and not a waste of time. You won't regret it. trust me on it Best place to go for A car. Friendly Ppl, beautiful atmosphere and not a waste of time. You won't regret it. trust me on it More
by BORICUASOUL5
Employees Worked With
Francisco Hernandez Frias
January 01, 2019
Service I appreciate the customer service from Francisco Hernandez. He is always courteous and professional. The only issue I have with the technicians is re I appreciate the customer service from Francisco Hernandez. He is always courteous and professional. The only issue I have with the technicians is readjusting my seat settings, A/C settings and not resetting the service odometer for the next oil change. More
by blford05
Employees Worked With
Francisco Hernandez Frias
January 01, 2019
Professional My contact was by phone only. I didn’t have to do anything. The collision department contacted my insurance company and made the arrangements for my c My contact was by phone only. I didn’t have to do anything. The collision department contacted my insurance company and made the arrangements for my car. More
by SASSYLADIE228
Employees Worked With
Jennifer in collision
