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Kia of Wesley Chapel - Service Center

Wesley Chapel, FL

4.2
720 Reviews

720 Reviews of Kia of Wesley Chapel - Service Center

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June 29, 2019

Great service, honest, efficient. I arrived early. The kia employee greeted me. She listened to what I said. She told me to go to the waiting area, and that it would be a certain time. More

by HARATIK2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
It possibly was not Christine., Christine Heymann
Jul 09, 2019 -

Kia of Wesley Chapel responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

June 28, 2019

Great service I was quoted a price and that’s exactly what I paid they did the job and more I was very pleased I will be back More

by Hi guys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m not good with names but everyone was friendly and helpful
Jul 09, 2019 -

Kia of Wesley Chapel responded

We appreciate this great feedback! Thank you! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

June 28, 2019

very pleasurable and successful vidit Your service advisor, Humberto was very professional and courteous. He said an hour and that’s exactly it was an hour. Thank you great job More

by yolicmartin56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Humberto,Molina
Jul 09, 2019 -

Kia of Wesley Chapel responded

Thank you for the wonderful review! We are happy to hear that Humberto was professional and courteous. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

June 28, 2019

Older vehicle and was apprehensive but Ed was awesome I wasn't sure if there would be any other problems or if it would be too costly. But Ed in the service department was great and whoever else worked on More

by pwebb2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Hernandez
Jul 09, 2019 -

Kia of Wesley Chapel responded

Thank you for the fantastic review! We are happy to hear that you had a great experience! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

June 27, 2019

ecu update Went in for an ECU update and front wipers replacement. very friendly and fast service from my service advisor, Eddie. Very pleased with their perform More

by melanymuniz123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Hernandez
Jun 27, 2019 -

Kia of Wesley Chapel responded

Thank you so much for your review! We really appreciate your business and are so happy that Eddie could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

June 27, 2019

GREAT SERVICE! Everyone I encountered at the dealership was professional, personable and tended to my Optima's needs. I needed to speak to the Finance Manager and 3 More

by CONCETTACOOK22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jenny at Service desk and Luis in Finance.
Jun 27, 2019 -

Kia of Wesley Chapel responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

June 27, 2019

Close to great Service dept. Great Sales pppl good to great bc they r polite, courteous, listened to me, were attentive to my 🐕! I was able to put new vehicle in More

by Parrishlisa45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Chasko
Jun 27, 2019 -

Kia of Wesley Chapel responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fuccillo Kia of Wesley Chapel. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

June 26, 2019

Serpentine drive belt All three serpentine belts were replaced on a Kia Sorrento. The serpentine belt that runs the air-conditioner screams every time the air-conditioner More

by WHITEHOOPSTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Kia of Wesley Chapel responded

Our customers are top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

June 26, 2019

Top Notch Service Always excellent service!! Great people to do business with! They even washed my car!! I will continue to do all of my auto service here! More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Hernandez Frias, Edward Hernandez
Jun 27, 2019 -

Kia of Wesley Chapel responded

Scott, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Fuccillo Kia of Wesley Chapel. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

June 25, 2019

Kia ( KEEP IT ALWAYS ) As always, appreciate all that Dustin and the rest of the fellas do. Awesome work and customer service.......................looking forward to my nex More

by Philly1004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin
Jun 27, 2019 -

Kia of Wesley Chapel responded

Hello Philly! It is great to hear about your recent service experience. I will certainly pass on your feedback to Dustin and the rest of the staff. We look forward to working with you again in the future! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

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