Kia of Wesley Chapel - Service Center

When I purchased my Kia Soul it didn’t come with the back headrests. They had them ordered but only 2/3. Terry was extremely helpful with getting all my headrests in. He also settled an issue with my tires t headrests. They had them ordered but only 2/3. Terry was extremely helpful with getting all my headrests in. He also settled an issue with my tires that shouldn’t have happened, being recently purchased. If you need any help ask for Terry Hogan! More

Mr. Terry has wonderful customer service skills and is very knowledgeable. When I spoke with him and needed help with my car, he was very personable, forward and honest. You can tell when you work with Mr very knowledgeable. When I spoke with him and needed help with my car, he was very personable, forward and honest. You can tell when you work with Mr. Terry, you're not going to be told lies or made up stuff. He knows what he's talking about and he cares! 10/10, I refer all to him! More

I had a bad experience here before with sales and wanting me to buy a car and use their financing when I already had financing so I left and bought my car at another Kia dealer, Came here for service once b me to buy a car and use their financing when I already had financing so I left and bought my car at another Kia dealer, Came here for service once before and was just not happy with the service and then I met Terry!! There is not much more I can say then whats already been said about him. He is the kindest man and wants to do everything right for you. As someone else said he displays excellent customer service and knows how to treat people. Josh the technician was also very kind, professional, helpful and knows cars. I highly recommend both Terry and Josh for your service needs. Absolutely the best with customer service. They are super heros when it comes to service More

The dealership is only as good as the employees make it and I can honestly state Terry Hogan is a shining star who displays excellent customer service. and I can honestly state Terry Hogan is a shining star who displays excellent customer service. More

Terry was very awesome to deal with! Great communication throughout the process of repairing my vehicle and he wants to make sure everything is done right. throughout the process of repairing my vehicle and he wants to make sure everything is done right. More

Mr. Hogan saved the day for me and my 3 children! He was able to guide me through fixing a flat tire with a portable air pump that I did not even know I had!!! He was patient and kind and I could not have b able to guide me through fixing a flat tire with a portable air pump that I did not even know I had!!! He was patient and kind and I could not have been more thankful for him. The receptionist was very courteous and showed extreme empathy to me as well!!! Great customer service. More

We don’t know what can be said about a “Customer Service Superhero” that the name doesn’t already imply, but Terry Hogan is that! My husband and I recently purchased our second car from Kia of Wesley Chape Superhero” that the name doesn’t already imply, but Terry Hogan is that! My husband and I recently purchased our second car from Kia of Wesley Chapel. Terry helped us with two after-the-sale items that needed to be taken care of. In both instances, Terry went “above and beyond” what would be required to assist a customer. For the first appointment Terry was in constant communication with us to make sure that everything was lined up and taken care of to our satisfaction. For the second appointment, where a key had to be cut, Terry made sure the key was cut before we arrived so that there would be minimal time needed to program the key after we arrived (and he even drove to the dealership on his day off)! There were issues getting the key due to Covid and the chip shortage. When the key finally arrived at the dealership, Terry made sure he was there to personally take care of programming the key. We only had to wait less than 20 minutes and the key was programmed, our car washed, and we were on our way home! Excellent service from each employee we have ever dealt with at Kia of Wesley Chapel. Why would anyone want to purchase a car from any other dealership??? We are customers for life. More

Very friendly and helpful staff. I Just wished that they would hurry up and be done with the remodel because it was very uncomfortable and hot and no place that was cooler that had cool drinks or snacks in would hurry up and be done with the remodel because it was very uncomfortable and hot and no place that was cooler that had cool drinks or snacks in waiting area while purchasing a car. But definitely will come back to purchase my next vehicle👍🏻 More

I want to start out by saying the sales team is amazing! However, the service team was disappointing to me. I brought my car in for service for the first time as a bolt was loose from the factory. I als However, the service team was disappointing to me. I brought my car in for service for the first time as a bolt was loose from the factory. I also needed an alignment as my car was pulling to the right. When I got my car back the bolt was fixed but my car was not aligned at all. When I started to drive home it pulled to the right even worse than before. As well, the service advisor told me they would do a complimentary detail on my car which I was excited for. When my car was brought to me there was a huge dry bird crap stain on the roof of my vehicle and my car was soaked so water marks dried everywhere. I 10/10 recommend the sales team as they are awesome but I am going to bring my car to Courtesy Kia for my future service needs. More