Kia of Wesley Chapel - Service Center

Always great service here. I had an issue with the car not starting and had to jump start it and drive up to get a new battery.It was taken care of in a good amount of time. I w I had an issue with the car not starting and had to jump start it and drive up to get a new battery.It was taken care of in a good amount of time. I was surprised that being in a lease (which only has 7 months left on it), that the battery wasn't under warranty. I did pay the $180 for a new one, that the tech advised me has a 3 year warranty - that doesn't really benefit me with only 7 months left on the lease. More

Thankful My car was taken in to repair damage from a minor incident. Everything was done in a timely manner. Also, everyone we dealt with was friendly and help My car was taken in to repair damage from a minor incident. Everything was done in a timely manner. Also, everyone we dealt with was friendly and helpful. More

Service Had my car for three days and was not fixed on the third day I couldn’t get an answer in at the end of the day I can get a return call so drove 45 min Had my car for three days and was not fixed on the third day I couldn’t get an answer in at the end of the day I can get a return call so drove 45 minutes when I got thereWas told that the part will not be available to the next day when I asked they had a loaner car they told me know so I picked up my car and took it to Courtesy Kia dealer and had back in 2 days. Oh and they gave me a loaner car. More

excellent Humberto was great, friendly and courteous as usual. Thanks a lot for your help. I will recommend him to everyone because he is very helpful Humberto was great, friendly and courteous as usual. Thanks a lot for your help. I will recommend him to everyone because he is very helpful More

Customer Service Representative ...just want too make someone aware of the amazing service I received from the rep at your dealership. The young man was great... plain and simply; A ...just want too make someone aware of the amazing service I received from the rep at your dealership. The young man was great... plain and simply; Awesome!!! More

Amazing Service Team Every trip to Wesley Chapel's Kia Service Center is a pleasurable one. The staff are incredibly friendly and courteous. The work on our vehicle is a Every trip to Wesley Chapel's Kia Service Center is a pleasurable one. The staff are incredibly friendly and courteous. The work on our vehicle is always handled promptly and we are alerted immediately when it is finished. They recommend service items, but don't force the issue our guilt you into a purchase you don't need. The waiting area is comfortable with food and drink always available! More

job well done my rep was helpfull kept me informed the entire wait time of what was going on walked me through the place showed me all the serives was very happy wi my rep was helpfull kept me informed the entire wait time of what was going on walked me through the place showed me all the serives was very happy with his handling of my issue More

Oil Change Coupon I had a coupon for the oil change that included tire rotation and exterior car wash. There was nothing on the service receipt to indicate that a tire I had a coupon for the oil change that included tire rotation and exterior car wash. There was nothing on the service receipt to indicate that a tire rotation was done and the car certainly wasn't washed. The tire pressure was at 40 psi when I left the dealer and the car specifications say 34 psi so I had to let some air out. This only my second service visit and I was pleased with the first one, not as much this time. More

Excellent service and fast. Excellent service and customer service. I recommend buy cars and make any car service. Always done on time, food, snacks, TV programs and nice waiting Excellent service and customer service. I recommend buy cars and make any car service. Always done on time, food, snacks, TV programs and nice waiting rooms, and good comfort meanwhile you are waiting for your car. I recommend 100%. More

Oil change price Told by Service Advisor that they had no current specials. Untrue, I forgot my $5.00 off coupon which expires 10/31. Would not give me the discount. Told by Service Advisor that they had no current specials. Untrue, I forgot my $5.00 off coupon which expires 10/31. Would not give me the discount. I truly hate this dealership. This has not been my first issue. Last time they lost my driver's side floor mat when they did the car wash. Prior to that they said my front brakes where a three. Less than 1000 miles later on a out of town trip. I have to replace both front rotors and brake pads while on vacation. There went my extra spending money while on vacation. Of course they gave me some song and dance that once the brake pads get to a three the wear down faster. Right less than a 1000 miles it is metal to metal. I feel their rates are higher for services because this dealership is always giving away free stuff. TVs Cruise's etc. Who is paying for that? It isn't the dealership. Hate Hate More