Kia of Wesley Chapel - Service Center

Jennie is great! Nice to bring my car in and not feel like I am being lied to about repairs. I had a shuttle ride to the mall so I didn't have to sit there all day, pl Nice to bring my car in and not feel like I am being lied to about repairs. I had a shuttle ride to the mall so I didn't have to sit there all day, plus they came back and picked me up! More

30K service Jonathan was professional and courteous AGAIN.. A new service rep was helping me. Jonathan offered to assist and made my registration even faster. He Jonathan was professional and courteous AGAIN.. A new service rep was helping me. Jonathan offered to assist and made my registration even faster. He also checked with me midway through the waiting time to update me and I was out of there in less than an hour! With my car washed. More

Ease of Service This is my first time at the Wesley Chapel location. I have been a Fuccillo Kia customer in Cape Coral since 2011. This location lives up to my expe This is my first time at the Wesley Chapel location. I have been a Fuccillo Kia customer in Cape Coral since 2011. This location lives up to my expectations based on what I experienced in Cape Coral. Great service representatives, nice waiting area. Great pricing. More

Reliable Service Fast reliable service at affordable prices. Thanks to service specials that saved us money..Jonathan was really helpful without the hard sell that yo Fast reliable service at affordable prices. Thanks to service specials that saved us money..Jonathan was really helpful without the hard sell that you find at other service departments. More

Great people, made sure you were comfortable while your wait Because that is how I was treated. AND WHO would not like to be treated like that. They gave me a update on things that were a concern on my car. Because that is how I was treated. AND WHO would not like to be treated like that. They gave me a update on things that were a concern on my car. More

Made reservation online and still was there almost 5 hours I used online reservation - I did not get a reminder call or email or separate confirmation of the reservation except the successful screen once reser I used online reservation - I did not get a reminder call or email or separate confirmation of the reservation except the successful screen once reservation was made. I arrived on time for a 10 am appointment to have oil change with the multi point inspection. I requested in cabin filter to be replaced due to smell inside car. Also asked for left rear tire to be checked since it is always 2-3 pounds less than other tires. Person checking me in was pleasant, and helping out but had difficulty with computer system. I was in the waiting room between 4 and 5 hours without updates until after 3 hours. When discussing tire and asked about my tire hazard coverage I was told since I had purchased new tires it no longer applied. After insisting a couple of times that previously I had been told I had coverage she did check and found I did have coverage. Had I not insisted I would have had correct information. I did select to go to where I had purchased my tires so they would match but had to insist she check to make sure I could do that under my tire coverage. What I expected would be completed in 1-2 hours took 4-5 hours which I consider excessive. I had to check on what the status was and at that time she told me she was just going to get the paperwork ready. Of course additional fluid replacements were recommended which made the service call considerably more expensive. I cannot help but wonder if I was a man would I have been taken better care of and would the additional recommendations been made. At one point she even said to me “you probably don’t know what I’m talking about or even care about it” which I find insulting. I have worked with Jennifer before who was extremely professional, knowledgeable and good. Unfortunately she was not there for this appointment. I will schedule again also requesting Jennifer. I believe had she been there I would have had better service completed in a timely manor with ongoing status updates as other customers had with other schedulers. I wish a dealer closer to my home in Spring Hill could service tha Kia K900 - I would definitely go there instead. More

I've seen that before I was wondering if my car was haunted. My local mechanic was stumped and suggested I take it to the dealer. Humberto greeted me as I pulled in and l I was wondering if my car was haunted. My local mechanic was stumped and suggested I take it to the dealer. Humberto greeted me as I pulled in and listened carefully to my description of the symptoms. "I've seen this once or twice before", he replied. After setting realistic expectations, he followed up to keep me posted. Turns out a brake sensor went bad and it was covered under warranty. He recommended other maintenance that I was planning on doing within a couple months, so I got everything done at a very reasonable price. The car was ready when I arrived and the evil spirits have been exorcised. More

Excellent Customer Service !! The team is the best you can find anywhere! They are friendly, thorough in communicating and explaining their findings and planning the next ste !! The team is the best you can find anywhere! They are friendly, thorough in communicating and explaining their findings and planning the next steps. Everyone that works there is pleasant, says hello and asks if we are being taken care of or need anything. I bought my car new out of state and did not receive the same kind of service that is offered at this location. More

The gentleman at the front was excellent with his service! The gentleman at the front was so observant and professional. He ensured all my needs were met and in a timely manner. We was kind and friendly. The gentleman at the front was so observant and professional. He ensured all my needs were met and in a timely manner. We was kind and friendly. More

Great service! Kia Wesley Chapel has the best service center! I drive 40 miles to get there because I trust that my car will be taken care of. I have had bad experie Kia Wesley Chapel has the best service center! I drive 40 miles to get there because I trust that my car will be taken care of. I have had bad experiences at two other Kia service centers in the Bay Area. Ed my service advisor is fantastic. He explains everything in a way I can understand and shows me the parts. Dustin the mechanic takes time to talk to me about the issues my car is having and drive it with me to see the problem. He has fixed my car a few times when the other dealerships did not. I trust these two gentlemen 100% when it come to the care of my car. More