Kia of Wesley Chapel - Service Center

Great Customer Service Jenny at the service center is always very helpful and pleasant to work with. She gives you answer's and is very knowledgeable. My 7 yr even noticed h Jenny at the service center is always very helpful and pleasant to work with. She gives you answer's and is very knowledgeable. My 7 yr even noticed how cool she was and how nice she treated us. More

Third Visit Moving from Maryland, I’m glad I found a Kia Dealership to help maintain my 2019 Sorento with excellent customer service. Thank you! I will definitely Moving from Maryland, I’m glad I found a Kia Dealership to help maintain my 2019 Sorento with excellent customer service. Thank you! I will definitely return. More

Very nice They are very nice and always looking after the customer. Very quick getting you back in your vehicle and back out on your way thank you service They are very nice and always looking after the customer. Very quick getting you back in your vehicle and back out on your way thank you service More

Always flawless Always very pleasant ! I feel welcome and respected by everyone I interact with at the dealership. I have only had great servive.. I will continue Always very pleasant ! I feel welcome and respected by everyone I interact with at the dealership. I have only had great servive.. I will continue to go there as long as I own my kia More

Great Service Experience The service experience was great from the moment I drove up, being cordially greeted by an associate to being directed to service advisor. I was advis The service experience was great from the moment I drove up, being cordially greeted by an associate to being directed to service advisor. I was advised by Humberto who was very respectful and transparent. He also kept me appraised of the status of my service and escorted me to my vehicle at the conclusion of my service. More

Dusten Z Came in for my regular scheduled service, and a tire issue. Dusten took care of me with zero wait time to get signed in. He was his usual professiona Came in for my regular scheduled service, and a tire issue. Dusten took care of me with zero wait time to get signed in. He was his usual professional and friendly self. Walked the dealership looking for me to show a picture of the tire problem on his phone. Dusten is always great always going above and beyond! More

Straight to the point I like that everything was straight to the point. What I believe could be better is when they know what extra things needs to be done to notify me fir I like that everything was straight to the point. What I believe could be better is when they know what extra things needs to be done to notify me first before being my suv back. When I said yes to the extra maintenance they had to take the SUV back to do so. They could of saved some time asking me this while the SUV was back there. More

Awesome as usual!!! Prompt, courteous, friendly and proficient. Always happy to go there. The services team is always patient, and on top of their game. I have no issues Prompt, courteous, friendly and proficient. Always happy to go there. The services team is always patient, and on top of their game. I have no issues with dealing with this department. More

Great service Jerry is great! Always a great experience when I go, customer service is always friendly and personal. He was concerned about my time and made sure to Jerry is great! Always a great experience when I go, customer service is always friendly and personal. He was concerned about my time and made sure to tell me to enjoy my day. Very attentive to our needs. More

Totally disappointed I bought a brand new 2020 telluride in April and received the free maintenance for a year but the telluride was not available for pickup until May so I bought a brand new 2020 telluride in April and received the free maintenance for a year but the telluride was not available for pickup until May so the general manager gave me the May incentive as well for waiting so long for my new vehicle so I went into kia for my first free oil change on my new vehicle only to be told they could not find that I was entitled to this service so I left and I am a very unhappy customer who by the way has already bought 3 vehicle from this dealership but will not be a future customer at this point More