Kia of Wesley Chapel

Once you pull off the lot you never get to speak with anyone HUGH mistake. DO NOT buy from them. bought the car on a Sunday and our deposit check was suppose to be held until Wednesday. well they cashed it on S HUGH mistake. DO NOT buy from them. bought the car on a Sunday and our deposit check was suppose to be held until Wednesday. well they cashed it on Sunday. several checks have bounced. 9 calls, 9 calls and NO ONE and I mean NO ONE has returned my call. I finally had a smart A-- named Bill who called as the GM Shawn was out sick. I finally told him to shut up and stop interrupting me so I could tell him what was going on. actually told him that 3 times. i said ill just return this car. his reply well you cant your stuck with it. i said ill bring it there and park it. he actually told me go ahead and we will bring the car back and park it in your driveway. could you actually believe a person in this dealership would say this to a customer?????? the salesperson i finally got a hold of said to fax the bank statement and they would refund my returned check fees. She was told, Bill was told everyone I spoke to was told my husband was out of town and I told him NOT to deposit my $2000 deposit fee until THEY made good on this. Bill wasn't worried about MY returned fees only kept asking why our money wasn't in my account. Again i said its not going to be until this is fixed. Now my brother has passed away and i,m trying to get back for that funeral. I told my salesperson, i told Bill and I called and spoke with the corporate office in NY only to be told there again someone would call me back. still waiting for that call. hmmmm. they were ALL told they now my husband is out of town, i'm leaving for a funeral and now Easter and when we get back the money will be deposited and not to cash that check. Welllllllllllllll today i see that one hand doesn't know what the other hand is doing and they tried to redeposit that check only for another 5 NSF fees of 35.00 each so far is out of my account. I called the Wesley Chapel location again this morning, salesperson is busy, GM is busy, finance mgr is busy and the receptionist said i'll take your name and number and have someone call you back? Really that was the 9th call and still waiting..... called the corporate office and left another message for them as well. i am going to fax my bank statement and the next step is the news station. I told the receptionist to stop telling customers they are really busy. they weren't to busy to sell me the car but there is no one after the fact once you drive of the lot. DO NOT BUY a vehicle from them or it will be a HUGE mistake More

Service, management I purchased a 2016 Kia Sportage from this Kia, now I have a 2016 Kia Sportage with no AC and they're stating that it is my fault due to a Little Rock I purchased a 2016 Kia Sportage from this Kia, now I have a 2016 Kia Sportage with no AC and they're stating that it is my fault due to a Little Rock hitting my condenser, I believe that the condenser if it can hold up to a teeny tiny rock then it should be a manufacturer defect. As stating with Kia Wesley Chapel there's nothing they can do to solve the issue or fix the issue. And as it goes for the cruise, I was told that sign up by the 15th of February when I signed up on the 13th of February they stated that I was no longer allowed to sign up and I could not go on the cruise. If you can remember they were a precision Kia before they were fuccillo Kia same here just different names More

Best Dealership I have ever been to I recently purchased a 2015 Kia Optima from this dealership. From the time we walked in until we left they treated us so nice and did everything they I recently purchased a 2015 Kia Optima from this dealership. From the time we walked in until we left they treated us so nice and did everything they could to get us into a vehicle even with not so good credit. I originally drove off in a 2016 Kia Soul but after having it overnight it we decided it was too small for our family (even though they are such cute cars) so we went back and let them know and they asked us what would work for us and i told them a full size sedan not expecting to get an Optima and sure enough they brought a brand new Kia Optima in my color (black) to the front and said how would this work and I fell in love. They really go above and beyond to help you. I don't work for this dealership or have any affiliation with them , this is an honest sincere review. Thank you so much everyone at Kia of Wesley chapel especially the financing managers which are soon nice and not the typical stuck up guys that look down on you based on your credit. I will refer all my friends , co workers and family that is looking to buy a vehicle. If I could give 10 stars I would. Thanks again. - Kristin More

Bad Deal 2015 You guys are nothing but liars, You just want to make a deal . You are just a bunch of ripe off"s Most dealership"s give free mainte You guys are nothing but liars, You just want to make a deal . You are just a bunch of ripe off"s Most dealership"s give free maintenance for a year. All you listen to is New York Rap music ,maybe other people don"t like that music. More

FRAUDS!!!!! This dealership lied to me about my credit score and said it was 50 points less than it really was. Wouldn't show me inventory or give me options. Hor This dealership lied to me about my credit score and said it was 50 points less than it really was. Wouldn't show me inventory or give me options. Horrible customer service and rude Sales Reps!!! Never again!!!! More

Very nice meeting and helpful information I met with Shaun Jones and Kimmy Pagan. They were very patient with me and worked very hard to help me with all the information that I would need to I met with Shaun Jones and Kimmy Pagan. They were very patient with me and worked very hard to help me with all the information that I would need to make a good decision. I was not able to do anything at that time but I would very much like to deal with them in the future. I would recommend Shaun and Kimmy to help you if your want more information and to work out a good deal with Kia. I hope this will help me to decide to go and speak with them and I hope you walk away with a Kia of you choice. More

Sales and finance department very unprofessional. I knew my situation as a buyer wasn't good, but they did not want to give me options to change my current car. They lost a deal for $50.00 and as they I knew my situation as a buyer wasn't good, but they did not want to give me options to change my current car. They lost a deal for $50.00 and as they say in their commercials they approve everyone but is a LIE. They don't help when you're trying to better your credit score... Hope this gets to the owner of this dealer.... More

Huuuuuge Recently my wifes family has gone through some major medical problems over the past weeks and is traveling approximately 700 miles a week going to and Recently my wifes family has gone through some major medical problems over the past weeks and is traveling approximately 700 miles a week going to and from the Tampa area. To be sure our sedona iissafe and reliable I took it to the Kia deaer in our area. I was met by Mr Humberto Molina who is the best advisor I have had the pleasure of doing business with. He explained every thing that he thought i would need done as far as maintenace dictated and nothing else. There was nothing that he tried to push off on me and only what I needed and nothing else, unlike the last two nationwide auto centers that advertised an oil change and rotation of the tires for under 20 dollars and by the time i left the bill was over one hundred for repaiirs not needed, Humberto gave me a estimate that came out to the penny and nothing more. all in all the new owner of wesley chapel Kia restored my faith in Kia and gave me comfort not having to worry about my wife and kids hile they are on the road. Mr fucillo is a terrific additiion to our community. Johnny OMara More

Excellent I went in to look at the cars for a trade in. I wanted to test drive the new K900. My salesman John Mastro was amazing. He brought out my dream car an I went in to look at the cars for a trade in. I wanted to test drive the new K900. My salesman John Mastro was amazing. He brought out my dream car and I purchased it on the spot. Thank you John... the K900 is an incredible vehicle.. I love it More

Outstand Job This was a great dealership that understood my needs and requirements. Working very hard to ensure that my family received a great deal on a care tha This was a great dealership that understood my needs and requirements. Working very hard to ensure that my family received a great deal on a care that was affordable for our family budget. More