Kia of Streetsboro - Service Center

great service Had to take my Optima there for a recall issue and was treated great. They went above expectations by washing the car and vacuuming the floormats. G Had to take my Optima there for a recall issue and was treated great. They went above expectations by washing the car and vacuuming the floormats. Great customer service. Thomas Ritari was very nice. More

Very helpful and satisfied Went to Kia regarding some noise while accelerating. Found out that the issue had to do with a recall part. service rep (forget his name, but fellow Went to Kia regarding some noise while accelerating. Found out that the issue had to do with a recall part. service rep (forget his name, but fellow with a beard), also indicated I was in need of new tires (which i was, they had a buy 3 get 1 free)’ and would make sense to have an alignment. Had the work done the following week. Upon completion of work, I expressed surprise at some,of the charges associated with the work.. Thankfully the rep made a very reasonable adjustment indicating the importance of having and retaining satisfied customers. I was very appreciative. More

Excellent Service I've been taking our Sedona to this dealership since we moved here in 2014. We've always been happy with the service to our vehicle, professionalism I've been taking our Sedona to this dealership since we moved here in 2014. We've always been happy with the service to our vehicle, professionalism of the staff and the comfort of the waiting area. I always recommend this dealership whenever appropriate. More

Great Service Personnel I have owned a 2010 Kia Forte EX since late 2009 and have had all my maintenance done at this dealership. After my car recently reached 61,000 miles I have owned a 2010 Kia Forte EX since late 2009 and have had all my maintenance done at this dealership. After my car recently reached 61,000 miles in late October 2018, a few upkeep services were recommended and I had another great service experience. Service Advisors, Tom Ritari and Kendra Griffin were kind, courteous and knowledgeable. I appreciate this dealership having staff that relate well to their customers! More

Recall Service Service visit to address a potential safety issue concerning the Driver Seatbelt Function (factory recall). In addition we had an issue with a slow ai Service visit to address a potential safety issue concerning the Driver Seatbelt Function (factory recall). In addition we had an issue with a slow air leak in left rear tire (very small pucture that might have been overlooked at the last service visit) . Our Service Advisor (Kendra) was on top of both issues and got it done in a most friendly, timely and supportive way, free of any charge. Great job, Kendra! More

Kia recall service - anti knock programming Appreciated being able to get in the same day after calling in the morning. Very nice, plus car was washed too! Thanks Bill! Nice coffee bar in the Appreciated being able to get in the same day after calling in the morning. Very nice, plus car was washed too! Thanks Bill! Nice coffee bar in the waiting area also. More

Service manager very rude Service manager acted like I was inconveniencing him by showing up for second recall visit on same component. I made it clear I didn’t appreciate th Service manager acted like I was inconveniencing him by showing up for second recall visit on same component. I made it clear I didn’t appreciate the attitude and he told me to leave and threatened to call the police. Never treated so rudely as a customer. More

Professional, friendly service Appreciated my service visit from arrival until departure. Professional, courteous, and extremely friendly. Please thank the young girl who made my ex Appreciated my service visit from arrival until departure. Professional, courteous, and extremely friendly. Please thank the young girl who made my experience a great one More

Frusatrating We had less than 14,000 miles on our Kia Soul and had to have rotors and pads replaced. We ended up paying 500$. This will be there last time we deal We had less than 14,000 miles on our Kia Soul and had to have rotors and pads replaced. We ended up paying 500$. This will be there last time we deal with Kia Streetsboro. More

Consistently good experiences I have been taking our 2012 Kia Sedona to this dealership for 4 years now and have had consistently good experiences. They have always been polite an I have been taking our 2012 Kia Sedona to this dealership for 4 years now and have had consistently good experiences. They have always been polite and professional. They give me all my options and don't pressure me to buy additional services. The waiting area is especially clean and well stocked with food and drinks. My wait times have been as expected, but they always offer me a ride home even though I don't live in Streetsboro. This is our second Kia van and we will probably continue to buy this brand as we've been happy with the overall vehicle and have not had to have any unforeseen maintenance. If we are still living in the area when we need a new vehicle, we'll almost certainly buy it from this dealership, because of the amazing customer service we've enjoyed. More