Kia of South Austin

This place offers no customer service after the sell. First issue I had is that I found out there is a known issue on the model car I purchased with the alignment pulling to left over 60mph. Kia even has First issue I had is that I found out there is a known issue on the model car I purchased with the alignment pulling to left over 60mph. Kia even has a Technical Bulletin on the issue TSB032. South Point Kia had my car on the lot for 4 months prior to me purchasing it and did not resolve the known issue while on the lot and let me drive off after purchase with this potential safety issue. When I approached the dealer about it they even refused to provide a loaner while the repair they failed to make is resolved. Second issue is instead of mailing my Registration Tags, they sent me a post card to pick them up. So I made the extra trip up there thinking I will just have them install the tags. No such luck!. The receptionist handed me the tags and I asked for the Salesperson to install them and was informed he was busy and to drive to service lane. I went to the service lane and was informed they would get to me in the next hour. An hour to install tags on a car! That's inexcusable. I do not recommend this dealer as they are only sales driven and have no idea what a good customer experience is. They just don't care. More

After a terrible experience at Capitol Kia on 183, I was without a car for 4 days. I was really stressed about having to start the whole process over again. I took some time to read the reviews about the ot without a car for 4 days. I was really stressed about having to start the whole process over again. I took some time to read the reviews about the other Kia dealership in Austin, South Point Kia. I saw that Shawn Hamze had great reviews overall and decided to email him before wasting any time on the lot. I told him exactly what car I wanted and exactly what I wanted to pay per month for "x" amount of months. The price per month that I requested was the same price I had asked the finance guy at Capitol Kia for…at Capitol Kia the finance guy told us that he would “loose his job if he offered that price”. Somehow magically, Shawn was able to offer us that price and he was able to do it without any haggling or “stepping out to talk to the manager” and he still has his job. Wow…it’s a miracle. Shawn responded to my email within 30 minutes, assured me he could meet our needs and started the financing paperwork over the phone so that we wouldn’t waste time at the dealership. Shawn never tried to sale me on a different car or different product. He never tried to sale me a lease instead of a finance contract. He quickly made my wishes into a reality and was very laid back the entire time we were meeting with him. He gave me a brand new car that had just been unwrapped from the factory with 4 miles on it. He had it detailed and filled it up with gas. It’s a black 2011 Kia Sorento LX and it is beautiful. While waiting for the financing guy to be freed up he took the time to walk through all of the warranty info and car info. The financing guy did not pull any tricks during our time with him. He filled out the contract exactly as Shawn had said it would be filled out which was a new experience for us. At capitol Kia the salesperson would promise things would go down one way in financing and the financing guy would come up with paperwork that was nothing like the salesperson promised so you would have to start all over again. We were so relieved when everything went easily in financing. South Point Kia was not pushy, the transaction went smoothly and they showed us how buying a new car is supposed to go. My husband and I were very happy with our entire experience at South Point Kia and specifically with Shawn Hamze as our salesperson. I highly recommend that you give Shawn a try, especially if you are walking away from a bad Capitol Kia 183 experience. If you want a no-haggling, drama free, mistake free, stress free car buying experience make the drive to South Point Kia or just email Shawn at sh102070@yahoo.com to see what he can do for you. More

My husband and I had the BEST experience ever with Shawn Hamze and Jose. I had found a vehicle that I liked online and immediately called Shawn. We made an appt., I test drove the car and I was able to take Hamze and Jose. I had found a vehicle that I liked online and immediately called Shawn. We made an appt., I test drove the car and I was able to take my new car home for Christmas! It was EASY! I had done my homework before and went in with lots of questions, but before I could even ask, Shawn was already giving me more information than what I had needed. The communication was easy and very thoughtful. I appreciate everyone that helped us out and all the wonderful customer service that we received. I have already told me friends and family to go to Shawn and the team at South Point Kia. I seriously do not want to deal with any other dealership here in town for the rest of my days. My next car will be a brand new one from there and I cannot wait! Thanks for the wonderful experience! More

This dealership is ,BY FAR, THE most dishonest, scam artist dealership my husband and I have EVER come in contact with! They tried to bait and switch us twice! Promised us a deal that we were happy wi artist dealership my husband and I have EVER come in contact with! They tried to bait and switch us twice! Promised us a deal that we were happy with and then tried to give us a Dealer Owned vehicle with 5000 miles on it without telling us. Then, when we didn't want it, they increased the price on the same vehicle and came back to us like we were getting the deal of the century. They promised us their showroom DVD package (witnessed by 3 of us) and installed a $300 DVD that was such low quality that they would not begin to suit our needs! They took my husband into their finance office that had "no working cameras" at the time, said what ever sounded good, had my husband sign and upon finding out several lies and overcharges, none of what the finance person said could be proven! They charged us in total $7,000.00 OVER sticker and, upon asking for an itemization of the charges, the finance person, Jose admitted that it was pure profit after trying to convince us it was for the "after-market tint" which ALL Sorento's and most SUV's come with darkened windows straight from the factory! We witnessed two of the Sales Persons Travis and Jarrod tell us that we would be getting the showroom DVD players and now Travis does not recall saying that and Jarrod told my husband he remembered saying it but has to "confer" with the rest of the team which basically means that they will come back and say they never said that! BUYER BEWARE!!! I'm a wife and a mother of a four year old. We live paycheck to paycheck like a lot of other people! This dealership took advantage in the biggest way! More

I can't speak as to the service, having purchased the car this past week, but the sales experience was the most agreeable I've ever had with a dealership. After visiting the north side Kia dealership and get this past week, but the sales experience was the most agreeable I've ever had with a dealership. After visiting the north side Kia dealership and getting the old "If you buy it today here's what I can do for you . . ." spiel, we found the low pressure atmosphere at Southpoint a welcome relief. Steven explained the features and answered our questions without any hyperbole and sat quietly as we took the car out and discussed its features. We always felt he was being honest with us. We took a friend with us who wanted to finance her car and Kia gave her what appears to be an excellent loan at a competitive rate of interest. We left with two Kia Souls. Will continue to document our experience, but so far so good! More

Rude, pushy liars. Unbelievable. We purchased from them, and then were obligated to go to them for warranty issues. They tricked and lied to us. Took in day after buying it b/c the breaks were squeaking. T and then were obligated to go to them for warranty issues. They tricked and lied to us. Took in day after buying it b/c the breaks were squeaking. They said "breaks squeak". Several weeks later, took it back "oh you need new breaks" and that's just routine maintenance, so you will have to pay for it. Then, we were going to take it elsewhere, but they fixed them anyways, lied to my husband, and on and on and on. THEN had the nerve to call me to ask me how the service had been. I told him everything, he in so many words call me a liar, and told me "too bad" he can't control other people if they don't follow through, etc... xxx? Several problems with the kia already, new breaks, new battery and something about the gas tank. Don't buy from these people. I regret it big time! More

These people, especially the manager are rude and condescending. If I ran this service station ever person there would be fired. We will never bring our KIA to this dealership ever again. Everyone gi condescending. If I ran this service station ever person there would be fired. We will never bring our KIA to this dealership ever again. Everyone giving 5's above, wait until you have an issue. You will see the true nature of this piece of crap dealership. We regret the purchase of this car from this dealership. I have never dealt with worse customer service. The manager of this station should be ashamed. The Owner/GM of this dealership should be even more ashamed. WE had a piece fall off our car, and happened to be in the area. Our car was still under warranty and they wouldn't so much as step outside to take a look at it. It was our only means of transportation and they wanted us to leave the car there for at least a week. Turns out it was just a plastic part on the air intake which was lodged down in the engine. We asked if they had something we could fidh it out with and were promptly met with more rude comments and actions. Luckily we found something in the car we could use but it took much longer. We were finally able to fix it our self. Heaven forbid this piece of crap manager leave his AC'ed office. This place is joke and should be shut down. Do not purchase a car, let alone bring one here for service. Always refused warranty work. Always asked "who is going to pay for this" when items were part of the contract. I can go on forever. More

After dealing with the complete waste of time at the competitor capitol kia. I came to south point kia expecting the same type of treatment. However I was supprised upon arrival when the sales person competitor capitol kia. I came to south point kia expecting the same type of treatment. However I was supprised upon arrival when the sales person was very curtious and excited about the product. I was looking for a new kia soul. They had 5 to choose from but I did not like any of the colors they had. So JD told me to find one that is equiped like I wanted for us to test drive and that he would go get the car for me. I drove the one I liked and went in to work the deal. There was no BS $2200 fee for tint or tire protection either. I agree to a fair price and asked how much it was going to cost to go get from another dealer. He said that they would not charge me for it. WOW I was supprised that I got a good deal on the exact car I was wanting. I signed my paperwork and they gave me a car to drive overnight while mine came in. The next day the car arrived and was clean and full of gas when I came to pick it up. This is the first time I have ever had a good experiance with a car dealer. More

Wow!!! What a great experience. Everyone there was very helpful and listened to my needs. Not only did I get the Sorento I wanted , I got a great deal also. I highly recommend Southpoint Kia to anyone. helpful and listened to my needs. Not only did I get the Sorento I wanted , I got a great deal also. I highly recommend Southpoint Kia to anyone. More

when i went to this dealership thay lied to me over the phone and told me that thay could help me get out of the car that i was in, thay could not do no such thing, what thay did do was jack the price up o phone and told me that thay could help me get out of the car that i was in, thay could not do no such thing, what thay did do was jack the price up on me from the msrp and thay tried to tell me that my apr was going to be 10.95 when i have great credit when i went to capitol kia they did not just get me out of the car but they got me a much better apr then the one i was given here More