Kia of South Austin

Overall it was great! Overall I have enjoyed the service. It will be great if someone can greet the customer as soon as they come in. I had to wait for some time. But the s Overall I have enjoyed the service. It will be great if someone can greet the customer as soon as they come in. I had to wait for some time. But the service was great. More

Sergio was the right salesman for me. My first visit was for information only. Sergio gave me brochures, answered all my questions, and all without the sales pressure and high intensity i My first visit was for information only. Sergio gave me brochures, answered all my questions, and all without the sales pressure and high intensity interrogation I find so offensive. On the second visit, I took a test drive, where I wanted to drive, and for as long as I wanted to drive, with no pressure. I told Sergio exactly what I wanted. He found it, I bought it. Life is good. More

Great experience! Devon did a great job guiding us through the process. Great relationship with Randolph Brooks for financing. We would recommend Kia South to family Devon did a great job guiding us through the process. Great relationship with Randolph Brooks for financing. We would recommend Kia South to family and friends. Love our new Kia Soul! More

quick and easy From the the initial sit down, to the testdrive, trade in, loan, and final paper work it was the easiest and fastest car buying experiance ive ever ha From the the initial sit down, to the testdrive, trade in, loan, and final paper work it was the easiest and fastest car buying experiance ive ever had. More

Making it easy When the salesman approached me I thought oh great, I just wanted to look and not be bothered. Honestly I was rude to Kyle, but he remained courteous When the salesman approached me I thought oh great, I just wanted to look and not be bothered. Honestly I was rude to Kyle, but he remained courteous and eased my apprehensiveness by just being there for questions. The finance team got down to business and I was done in a short time. The quality and options on my optima can not be matched by any other brand and the 5K I saved makes my payments easier. More

All's Well that Ends Well I scheduled my 38,000-mile checkup/oil change. Since there were additional needs, the wait was a little lengthy. However, the customer service was w I scheduled my 38,000-mile checkup/oil change. Since there were additional needs, the wait was a little lengthy. However, the customer service was wonderful...very polite,...very attentive. I encountered a problem once I returned home. I called the service department who scheduled me for an early appointment. When the mechanics discovered that there was another need but the part was not available, I was given a loaner. Again, I was treated with respect and care. I could have my oil changed at a Jiffy Lube, but I like the courtesy I received here. More

Spot on Customer Service That is the number one reason why we keep coming back to Kia of South Austin. From initial contact to maintenance and service, we have never experienc That is the number one reason why we keep coming back to Kia of South Austin. From initial contact to maintenance and service, we have never experienced the high level of personalized customer service with any other dealer, and I’ve dealt with many. My most recent experience with the service dept only cemented my decision to be a lifetime customer of Kia of South Austin, especially if I continue to work with Walter Robinson. He should teach a class on how to treat customers because he’s definitely raised the bar out of reach. A profound thank you to Walt for taking care of our Souls. More

never so pleased with the reception and service I received. I have never been that pleased with my service since buying my car until yestetday. I could not believe how wonderful the service was from Cody takin I have never been that pleased with my service since buying my car until yestetday. I could not believe how wonderful the service was from Cody taking me home to Cody picking me up later after issues were taken care of on my car. More

Fast and efficient The person in charge started his work ahead of schedule. He then directed me to the waiting room with its new seating. He informed me later of the p The person in charge started his work ahead of schedule. He then directed me to the waiting room with its new seating. He informed me later of the progress and not much later of its completion. Well done! More