Kia of South Austin

The Kia Rep and Technicians have always done a good job. Professional and knowledgeable. Thank you. Professional and knowledgeable. Thank you. More

Service department is sub par. They aren’t that helpful with fixing issues and more concerned about protecting the bottom line of the dealership than about customer service. They aren’t that helpful with fixing issues and more concerned about protecting the bottom line of the dealership than about customer service. More

Great service. Always on target in the service department. Would go nowhere else. Always recommend you guys. Always on target in the service department. Would go nowhere else. Always recommend you guys. More

Zane May was extremely courteous and helpful. He explained everything as we walked through the process. The suggested services made sense, and the work was done faster than I expected. Extremely He explained everything as we walked through the process. The suggested services made sense, and the work was done faster than I expected. Extremely professional and friendly. I’d recommend this Kia service center and Zane to anyone! More

I don’t normally leave reviews, but I feel a responsibility to warn others about the experience my partner and I had at Kia of South Austin. We brought our car in for service and were met wit responsibility to warn others about the experience my partner and I had at Kia of South Austin. We brought our car in for service and were met with repeated dishonesty and vague, shifting explanations from the service manager. Despite our patience, it became clear that we were not being given the full story. When we calmly confronted the inconsistencies, the staff became evasive and defensive. My partner became frustrated in the service lobby (understandably), but at no point were we hostile or out of line. We just wanted transparency. The final straw came when we decided to tow our car to a trusted independent mechanic. Once we arrived at the new shop, we discovered that someone else’s car keys with a tracking fob had been left in our passenger seat. We never handled or requested these keys—they simply appeared in our car after leaving Kia South Austin. We immediately returned the keys because we didn’t want any confusion or entanglement. But the timing—right after we had told the dealership that their actions would be reported—made the situation extremely unsettling. Whether it was an accident or something more intentional, this was not okay. Between the gaslighting, the lack of accountability, and the deeply strange handling of customer property, we no longer feel safe trusting this dealership with our vehicle or our information. If you value integrity, transparency, and your personal safety—go somewhere else. More

Service is good. Staff are friendly and helpful. Waiting area is nice. Relatively fast service. Staff are friendly and helpful. Waiting area is nice. Relatively fast service. More

We went in for an oil change. Mason was very outgoing and personable. He kept us informed of the progress of the work and called once the truck eas was ready. Mason was very outgoing and personable. He kept us informed of the progress of the work and called once the truck eas was ready. I would work with him again. More

I just want two thank kia sell people . especially Mason he was very professional and courteous he explained everything to me any question I had he answered. Thank you especially Mason he was very professional and courteous he explained everything to me any question I had he answered. Thank you More

Worst service I've ever had at any car dealer. They charged $1850 I replace the front collision assist sensor the first time I took it in, and it didn't resolve the issue. It wasn't more than 2 or They charged $1850 I replace the front collision assist sensor the first time I took it in, and it didn't resolve the issue. It wasn't more than 2 or 3 days before the same issue recurred. The second time I brought it in, they first told me they would need to do the exact same part replacement they had just done 3 weeks before. I said i that was ridiculous and made no sense, and was about to leave, when they finally agreed to look a little deeper into it. I left the car with them, they said it would take a few days. Instead it took nearly 2 weeks, during which I had to pay for a rental, because they have no loaner cars. During the time my car was in the shop, no one ever called me, I had to call them to get updates. At one point, they said they ordered parts, but when I called back 2 days later to check on things, no parts had been ordered. Since it was then Friday, that added about 5 days total that I had to pay for the rental. The repair they ended up making was not what they had first recommended (replacing the same part they had replaced 3 weeks before). This time they repaired a beam inside the bumper, for a total of $1340. They also acknowledged the first repair wasn't the right thing, but won't give me back the $1850 that I paid for that useless "repair". The best they would do is give me a discount off the second service, and they didn't even reimburse for the rental. I'm thinking of trading the car in just so I don't have to deal with Kia ever again. More

Friendly, and efficient. Ashley got me Starbucks because the coffee machine was out in the lounge! Above and beyond, and soooo appreciated! Ashley got me Starbucks because the coffee machine was out in the lounge! Above and beyond, and soooo appreciated! More