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Kia of South Austin

Austin, TX

Overview
Reviews
Vehicles
4.2
622 Reviews
Call Dealership (512) 444-6635

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 622 reviews

October 16, 2024

I have taken my car in for service since 2016 when I purchased my vehicle. I have never had any issues but this visit felt deceptive and heavy on the upselling of services. They also gave a quote for s More

by sonia santamaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan Talle
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Oct 19, 2024 -

Kia of South Austin responded

sonia santamaria, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the poor communication about our services. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Kalani Asido General Manager kasido@Kiaofsouthaustin.com

October 15, 2024

Very good customer service. Crizelda Valenc deserves a “Gold Star”! The waiting area was quiet and comfortable, which is not the case in a lot of dealerships. More

by Alamo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crizelda Valenc
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Oct 18, 2024 -

Kia of South Austin responded

Hello Alamo, thank you for your kind review; we are happy to pass along your comments to Crizelda here at Kia of South Austin! We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2024

I can't comment on the rest of the dealership, but the service department diagnosed and repaired my recent problem quickly. My "home" dealership's service department had 3 shots at it but couldn't even di More

by Happy Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Ortega, Service Department assistant mgr. 5 stars
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Oct 17, 2024 -

Kia of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2024

They are super polite and readily available to help me with any questions or issues I've had about my car. Will definitely recommend this dealership to anyone looking to buy a car or needing service on th More

by angel_mo08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Talley
Report | Print
Oct 18, 2024 -

Kia of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2024

Jonathan was very friendly and explained everything clearly. He advised about what my car needed but was not pushy. He offered me an Uber ride and my car got a wash. Everything was great! I had a disco More

by oliviaosorio62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanchez
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Oct 13, 2024 -

Kia of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kia of South Austin! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 08, 2024

Received great customer service from Luna. My appointment was handled on time, work was completed within the timeframe that she quoted me. More

by rickfollweiler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna
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Oct 13, 2024 -

Kia of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Luna here at Kia of South Austin! We are always more than happy to assist you if anything else comes up. Take care!

October 04, 2024

Good service come see them Luna is great at helping good dealer and service thank you More

by dennisdove40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luna in auto service
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Oct 06, 2024 -

Kia of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Luna here at Kia of South Austin! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

I went with an appointment for service but they made me wait for 3 hours to complete the service of the car. More

by prageetbds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Sep 28, 2024 -

Kia of South Austin responded

prageetbds, Thank you for your feedback about your extended wait time, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kalani Asido General Manager kasido@Kiaofsouthaustin.com

September 23, 2024

Rotten service They are liars Stop buying their cars Owners and Managers has to be stupid not to know how their service reps are actually doing More

by Mr Ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony service department Is a liar should be fired. But the owners or managers have no clue or just plain stupid
Report | Print
Sep 28, 2024 -

Kia of South Austin responded

Mr Ortega, Thank you for your feedback about your recent service, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kalani Asido General Manager kasido@Kiaofsouthaustin.com

Sep 28, 2024 -

Mr Ortega responded

He healed my car for 10 days with no work if he told me he could not work with it within a day I would’ve went somewhere else then he did not want to give me a loaner. Danny told me that he was gonna call me and he didn’t call me. I called him, Denny told me it would be another Two weeks and I call and he wouldn’t answer then he called me after 10 days and told me that the work would cost me over $4000 did not even do the recall that was on that car so I came and took the car home and has someone else Work on it the same day you all people should respond to these terrible service and do something about it instead of saying we’ll talk about it with my group of people which is nothing but lies. Your company will lose a lot of business and maybe go out of business because of your terrible service And terrible people working for you and no loaners and not telling you. They’ll keep it day after day after day without working because they’re too busy had I known went somewhere else. I will never come to your shop again and I will tell my friends and neighbors about my terrible experience With your company

September 21, 2024

Very positive attitude, works hard to make you feel valued. Clearly describes what service is needed. More

by biggrobbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Talley
Report | Print
Sep 28, 2024 -

Kia of South Austin responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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