Kia of South Austin

Efficient and easy to get service done, polite staff and comfortable space to wait for service comfortable space to wait for service More

Excellent service provided by the staff. Clean facilities and excellent amenities available in the wait area Clean facilities and excellent amenities available in the wait area More

I initially chose this dealership because they were the most communicative, reliable, and transparent dealer I'd spoken to during the buying process. Jonathon Burlison was very, very helpful during that pr most communicative, reliable, and transparent dealer I'd spoken to during the buying process. Jonathon Burlison was very, very helpful during that process in February 2024. Today, I needed to do my 32000 mile maintenance, and Salvador Ortega was my advisor. He was very knowledgeable and helpful, keeping me updated throughout the day, and making sure I was comfortable during the time it took to complete the maintenance. Again, very transparent and communicative. I will continue to trust in KOSA. More

They didn’t have the sticker that I needed for the recall and also they wanted me to leave my car 7 days just to tell me what part needed to get for my car. and also they wanted me to leave my car 7 days just to tell me what part needed to get for my car. More

I brought my car in for the first time due do an oil leak and another issue. Manny at the desk was incredibly helpful. He created an expectation of repair but with no appointment tools me it might be a few d and another issue. Manny at the desk was incredibly helpful. He created an expectation of repair but with no appointment tools me it might be a few days which was ok with me. They exceeded my expectations by providing clear communication of the problems and the lengths they went to resolve them. I had my vehicle back on the road in 48 hours after I dropped it off. Manny’s customer service was outstanding and it was incredibly helpful. I will certainly be bring my Telluride back of this is how I will be treated. Best experience I’ve had in 10 years of getting different vehicles repaired. More

I initially called about receiving a diagnostic code (P0325) and Manny told me to bring my car in immediately. The team was pretty busy with a number of services but they got back to me within a week an (P0325) and Manny told me to bring my car in immediately. The team was pretty busy with a number of services but they got back to me within a week and change and let me know what my options were. I will say that they provide a variety of discounts, and they were more affordable than my recent experiences with other dealers further north. I would definitely recommend them again. More

It was a pleasure doing business with Salvador Ortega… he was very helpful, very pleasant, took care of of all my car needs. I am from Washington state, and I will be doing further business because of the se was very helpful, very pleasant, took care of of all my car needs. I am from Washington state, and I will be doing further business because of the service Salvador Ortega gave me.. More

Manny in the service department was very helpful during my service visit and kept me up-to-date on my vehicle. my service visit and kept me up-to-date on my vehicle. More

I was surprised to lean that there is no loaner program or shuttle. I was told that an appointment can’t be made for my recall because I have to wait. I will check with other dealerships to get the recal or shuttle. I was told that an appointment can’t be made for my recall because I have to wait. I will check with other dealerships to get the recall done. More

This dealership's service department has had my car since February 19... over 6 weeks ago. A complete lack of communication. No loaner cars to be had. I don't feel like my time is being valued at all. I don' February 19... over 6 weeks ago. A complete lack of communication. No loaner cars to be had. I don't feel like my time is being valued at all. I don't even know if my car has a diagnosis. I have been in touch with Kia USA and they ask me to wait for their representative to reach out to me, which also has not happened, though our case has been "escalated" for weeks. I call the dealership and no one picks up. Text the dealership and texts are ignored. My confidence in KIA is gone. More