Route 23 Kia - Service Center

Nice until you have a problem. I took my vehicle in for a second oil change there after purchasing the vehicle. I noticed after driving to work from the Bronx and back the oil drain I took my vehicle in for a second oil change there after purchasing the vehicle. I noticed after driving to work from the Bronx and back the oil drain plug would seep a few drops of oil. I took my vehicle back and explained what was going on, the tech checked the vehicle and stated there was no leak, it was just residue. I had even took a picture of the oil spot. I asked John if he was sure and his attitude and demeanor changed like I was bothering him. I thought, ok, maybe the tech changed the washer or fixed it and didnt want to admit to a mistake. I knew there was no way it was just residue so off I went. Sure enough I drive to work, park and leave nine hours later there is a few drops of oil on the ground. I call John and he was not apologetic and seemed annoyed that I was calling. He was very nice until there was a problem, doesnt say much about their service either. I will not be going back and have to redo my driveway with all these little spots. Just for reference the vehicle has approx. 33,400 miles so there is no way it should seep oil like that. More

Very smooth and enjoyable service experience Dropped off car for servicing. Work was done on time and to satisfaction. The process was without incident, and the staff clarified the parameters of Dropped off car for servicing. Work was done on time and to satisfaction. The process was without incident, and the staff clarified the parameters of the service contract we purchased with the vehicle. I would return again to this dealership for further maintenance. More

Service is fast, efficient and professional Conveniently located, friendly, no pushy attempts to have unnecessary items replaced. There isn't that much to say, so I have to just ramble on to m Conveniently located, friendly, no pushy attempts to have unnecessary items replaced. There isn't that much to say, so I have to just ramble on to make it twenty five words More

Service Department Review I contacted John Diaz, who has been my service professional since leasing the 2016 Sorento two years ago. It was for routine service. I was going to m I contacted John Diaz, who has been my service professional since leasing the 2016 Sorento two years ago. It was for routine service. I was going to mention the drivers side door handle was sticking but befor I did John was telling me about a recall for that problem. He also mentioned a recall for ball joints. I brought my car in as scheduled and he asked what time I needed it. I was contacted an hour prior to the time and the repairs were completed. Nothing but praise for John and the mechanics at Kia. More

Service review Service manager was very polite and professional. Explained what was going to be done and what work they performed. Asked if I had any questions rega Service manager was very polite and professional. Explained what was going to be done and what work they performed. Asked if I had any questions regarding the work that was done and thanked me for my loyalty to Kia More

reliable,on time service The service department diagnosed the problem in minutes. They ordered the part and called when it came in. My scheduled appointment time was honored a The service department diagnosed the problem in minutes. They ordered the part and called when it came in. My scheduled appointment time was honored and I was back on the road in less than an hour. Nice service area with TV and coffee. Snack machine and some magazines. Very clean. I could tell that John Diaz was committed to customer care. He kept me informed as to the progress of the work and helped me sync my phone to the car after the work was completed. Very excellent service rep. More

It was fast and easy I was received by a very friendly person (John) He explained what was going to take place I waited in the waiting room and before I knew it the ca I was received by a very friendly person (John) He explained what was going to take place I waited in the waiting room and before I knew it the car was ready More

The Human Touch John Diaz brought me to the sales dept no saving my 2007 Rondo, he handed me over to Jasmine Turzilli who was showing me some of the best options she John Diaz brought me to the sales dept no saving my 2007 Rondo, he handed me over to Jasmine Turzilli who was showing me some of the best options she sort out the help of Othello Lloyd what a great experience they found me a perfect fit the hybrid/ninno it's perfect and a deal I can live with have already advised friends before to Buy Kia luv it More