Route 23 Kia - Service Center

Dishonest cover up After waiting 5 hours for my vehicle to be repaired my vehicle was accidentally damaged by another vehicle during the time of service. After being tol After waiting 5 hours for my vehicle to be repaired my vehicle was accidentally damaged by another vehicle during the time of service. After being told that it was caused from a shopping cart their story changed and attempted to provide me with false information by cutting 2 and a half hours of video footage from a cell phone. The purpose of the video is for authority to view NOT ME. Have someone else with proper authority view the continuous 5 hour video of service and then tell me if my vehicle was damaged there at the time to witness the cover up! When does your car dealership ask for your money one hour in advance after being a customer for 6 years and be asked if my check was going to bounce or not? In fact the incident where I lambasted the clowns should be on video as well when they expected me to watch the same 5 hour experience from a cell phone I already had 3 days prior....just watch the video and you tell me if my vehicle was damaged there or not. More

Less than helpful Service and Parts Departments 1 - No phone call to confirm online appointment that required parts and a call-back 2 - After calling Service a couple days after not hearing f 1 - No phone call to confirm online appointment that required parts and a call-back 2 - After calling Service a couple days after not hearing from Route 23 Kia, I spoke with a Service person and explained the service required (new keys & remotes). I was told that I would be called back in 10 - 15 minutes as they would be checking of the parts were in-stock. There was never a call back after waiting by the phone. 3 - I called several hours later after not hearing from Service. I was then transferred to Parts, even though it was my understanding that Service would be handling everything. I spoke to a somewhat abrupt and rude person that informed me that they could not order the parts unless I was physically there to show proof-of-ownership. I explained that I could provide this when I come for my Service appointment to have everything programmed, etc. As the parts would be in the possession of Route 23 Kia the whole time, I asked why I would need to travel there twice and lose time from my job. They had no logical response. My advice.....cars, service, and parts are expensive. Save yourself time and aggravation and find a cooperative dealer that is willing to actually WORK for your money and be HELPFUL. I contact Kia directly and they were unable to help in any way. It seems they have ZERO authority over their dealers. Based on that, perhaps consider purchasing from a brand other than KIA. More

Knowledgeable personnel and friendly! I was there for minor service and the advisor informed me about other safety issues. I’m thankful for the knowledge and letting me know about safety c I was there for minor service and the advisor informed me about other safety issues. I’m thankful for the knowledge and letting me know about safety concerns that I had repaired immediately. I thought I would be there forever but they made it a priority and got the job done! More

Service I came in for Service. They were polite and prompt. It was a friendly environment. I was in an out w in an hour just like they promised. Rob John and I came in for Service. They were polite and prompt. It was a friendly environment. I was in an out w in an hour just like they promised. Rob John and Julie are the best. More

Service manager Came in for service and was helped by Robert. He was very knowledgeable and courteous He made the visit comfortable and attended to my needs and quest Came in for service and was helped by Robert. He was very knowledgeable and courteous He made the visit comfortable and attended to my needs and questions An overall great experience at this dealership. More

I love Kia #respect I came for service and I was well attended I am very happy with this company. Robert was very professional and Kind I love the snacks. I came for service and I was well attended I am very happy with this company. Robert was very professional and Kind I love the snacks. More

Crear Service Been coming there forever.... 1st time i met this guy and im so glad i did keep it up. Hampster crew ROBERT NEUENSCHWANDER was very profesional. Been coming there forever.... 1st time i met this guy and im so glad i did keep it up. Hampster crew ROBERT NEUENSCHWANDER was very profesional. More

Keep the great job !!! I got my car service and I’m so happy with the experience and the way Robert and his team helped me. Offered me coffee and snacks. Provide me with t I got my car service and I’m so happy with the experience and the way Robert and his team helped me. Offered me coffee and snacks. Provide me with their WiFi, magazines and a free car wash at the end. More

Great work I enjoy dealing with John and I am very happy...Service department does very good work and car is always ready in reasonable time..Keep up the great w I enjoy dealing with John and I am very happy...Service department does very good work and car is always ready in reasonable time..Keep up the great work More