Kia of Riverdale

They do not know how to properly service their own Kia Cars! They also go back on their Word. We had to take our car back 3 x to fix the same problem. We used up all our AAA Towing because our 2004 KIA Se Cars! They also go back on their Word. We had to take our car back 3 x to fix the same problem. We used up all our AAA Towing because our 2004 KIA Sedona kept dying on the road! They promised they would pay for our last 2 Tows, they have yet to pay! The last repair too 1 Month, and now, we are having problems again! Our 2004 KIA Sedona could not even get over 90,000 Miles! The sad thing is, they used to be good. Unfortunately, things really turned back over the past 2 Years! More

Last week (July 2011) we went to Maroon Kia to trade in our 2003 Kia Sorrento that we had purchased used from them just 18 months ago. When we went to trade the car in, we went to another dealership first our 2003 Kia Sorrento that we had purchased used from them just 18 months ago. When we went to trade the car in, we went to another dealership first and they immediately ran a Carfax and low and behold the car we bought from Maroon Kia was in a major accident a month before we were sucked in and bought it. We then went back to Maroon and told them that we were upset that we were deceived and duped, the sales manager practically laughed in our face and told us that it was not their problem. We were willing to let them make it right and wanted to trade in this vehicle for one that was more suitable. They offered us next to nothing for the vehicle they sold us less than 2 years ago because its value was greatly diminished due to the major accident that occurred (and they lied about) a month before they sold us the vehicle! We paid top dollar for this used vehicle because they told us at the time of purchase that it was NEVER in an accident. From day one, we had nothing but problems with this car and had spent over $2,000 for repairs. After the last repair, our mechanic told us to get a new car because this one was a cash drain and we will continue to have costly problems. When we purchased this Kia from Maroon, were told that this car was "one of their own", they maintained the car from day one and it was stressed to us that this car was never in an accident. The sales person and the sales manager assured us that this was a car that was in pristine condition and since it never was in an accident it was worth top dollar. Shame on us. We believed the people at Maroon Kia and did not demand a car fax (they told us that it was expensive to get one and that we didn't need one since this was "their" car). We had never purchased a used car before (and stupidly told them that). We had problems with the car (which we later found out was due to the bad accident it was in one month prior to our purchase) soon after it was purchased and they told us that it was not their responsibility. We fixed the problems as they came up which cost us quite a lot of money. There are so many dealers. Don't deal with Maroon Kia in Wayne, NJ. They will dupe you, deceive you and then laugh at you because they took you for a ride...literally and robbed your pocket on the way.....Always demand a CarFax. If the dealer won't give you one for free, run. More

The Maroon Kia In Wayne, NJ dealership is horrible. The salesperson lied when selling the car. After purchasing the vehicle I needed to put over $1,100 worth of engine services plus purchase new tires and salesperson lied when selling the car. After purchasing the vehicle I needed to put over $1,100 worth of engine services plus purchase new tires and brakes. I had to go to the dealership many times for them to fix the problem I was having with my car because they would return the car to me unfixed. This problem kept occurring for about a month. The service department is also terrible. All of the times I have been there for them to fix my car they had me waiting for hours. A couple of times I had to leave my car there for days and have the car returned to me the same way then when I dropped the car off. I have dealt with many dealerships and this dealership is by far the worst one I have ever dealt with. I do not recommend Maroon Kia to anyone. More

Emailed dealership requesting their lowest bottom line price on a car i seen on there lot. They would not supply a price over the internet. I than asked for a carfax report and was notified that carfax r price on a car i seen on there lot. They would not supply a price over the internet. I than asked for a carfax report and was notified that carfax reports cost them too much money and they only give them at the time of sale!!!!! After spending some time trying to look at the car on their internet site (lowest resolution pictures in the industry) i than drove to the dealership over 1.5 hours from my house. This car was in terrible condition, scuffed wheels, scratches, etc. even though they claim the cleanest cars in north jersey! I didnt even bother setting foot in the dealership, as the car was junk. Not a dealership i would want to ever go back to or deal with again. I did find the same car at another dealer and it was a complete opposite experiance. They gave up front pricing via the internet, gave a carfax link, and offered modern high resolution pictures. Thank you Rossi Honda!!! A real quality dealer. Maroon Kia uses evasive tactics for a reason, they just cant compete in customer service or product quality. More

The sales person I dealt with was one rude individual, he apparently never heard of customer service. After I asked him that I want $1,000 off a $24k MSPR (just a bit over 4%), he started to yell(!) at me. W apparently never heard of customer service. After I asked him that I want $1,000 off a $24k MSPR (just a bit over 4%), he started to yell(!) at me. Well, pal, if you want my business and my money, you better change your attitude. I will never visit that dealership again. More

Not only did the dealer contact me quickly, but was informative about what they could offer and invited us to visit the dealership, which we did. By the end of the day we had purchased a 2010 KIA Sedo informative about what they could offer and invited us to visit the dealership, which we did. By the end of the day we had purchased a 2010 KIA Sedona! It was the most pleasant experience. P.S. Of the three dealerships that we contacted by email through Kelly Blue Book, this Wayne KIA dealer representative (Mike Melfa) was the only one to call. The others merely responded by email. More

Well, here we are at 100,000 miles. My Sedona still looks and drives like new. We have friends who have a one-year old Mercedes SUV, but we still take the KIA when we go anywhere with them. Only looks and drives like new. We have friends who have a one-year old Mercedes SUV, but we still take the KIA when we go anywhere with them. Only problem is that since my old Sedona is still so "new", I'll never get to actually buy a NEW one, especially since the service department at Maroon KIA takes such good care of it! Keep up the GOOD WORK! More

Salesman Donny was great but the sales manager there is just plain rude. They would not take anything off of the MSRP because my trade had been in a accident. About which I had been upfront with them. Car just plain rude. They would not take anything off of the MSRP because my trade had been in a accident. About which I had been upfront with them. Car facts even states that there was no structural integrity damage. My vehicle was fully repaired with KIA parts and even, according to Mr Maroon himself, who is the owner of the dealership and who test drove it, said "it tracked nice and rode well". Yet because of this accident history they refused to negotiate on price. The sales manager said he would be lucky to get 5 or 6 thousand at auction with my vehicle and that he would not sell it on his lot at all, and i should be happy with the trade amount of $6500. He also stated that if I wanted money off the MSRP he would deduct it from the trade value they offered me, wow what a deal. After I stated it was a waste for me drive 20 minutes to there dealership the sales manager responeded that it was a waste sticking around an hour for me! All i can say is have fun dealing with this dealer. More

I did not buy a vehicle here, nor would I even consider I did not buy a vehicle here, nor would I even consider it after dealing with their service department, who not only doesn't know what they're doing I did not buy a vehicle here, nor would I even consider it after dealing with their service department, who not only doesn't know what they're doing, but has someone at the desk who doesn't know how to communicate with the public. As a result, my vehicle was repaired elsewhere, and quickly, by real professionals. More

AS WITH MANY AMERICANS TAKING ADVANTAGE OF THE CLUNKER REBATE, I DECIDED TO GO OUT AND REPLACE THE FAMILY VAN' SO I DECIDEDED TO GO TO THE LOCAL MAROON KIA DEALER FROM WHO'M I HAD BOUGHT TWO CARS FROM IN REBATE, I DECIDED TO GO OUT AND REPLACE THE FAMILY VAN' SO I DECIDEDED TO GO TO THE LOCAL MAROON KIA DEALER FROM WHO'M I HAD BOUGHT TWO CARS FROM IN THE PAST. AMAZING WHAT A FEW YEARS AND FOUND MONEY DOSE (CLUNKER REBATE) WITH THESE UNETHICAL DEALERS. NOT A YEAR AGO THEY WERE ALL xxxxxxx WIND, NOW THEY WANT TO HIT YOU OVER THE HEAD. SO MUCH FOR CUSTOMER LOYALTY/APPRECIATION. SO I SIT WITH THE SALESMAN WHO IS A PERFECT GENTALMAN, AND WE ARE ABOUT TO START TALKING NUMBERS ON A CAR I AM INTERESTED IN. THE SALES MANGER WALKS OVER AND STATES, I KNOW THAT THIS IS OUT OF THRE NORM, BUT I NEED YOU TO SIGN THE CREDIT FORM, SO I CAN YOUR CREDIT. IGAINST MY BETTER JUDGEMENT AND RELUCTANCY I DID SO, ASSURED BY THE SALEMAN THAT HE WOULD WORK WITH ME ON THE MSRP. NOW THE SALESMAN WALKS AWAY TO GET THE FIGURE FROM THE MANGER AS TO WHAT THEY WILL ACCEPT ON THE CAR. TO MY ASTONISHMENT HE INFORMED ME THAT THEY WILL TAKE OFF THE $3500.00 FOR THE CLUNKER OFF THE MSRP, AND THAT THAT WOULD BE IT. NOW HERE COMES THE PART WHERE THEY ADD INSULT TO INJURY. HE WALKS AWAY AFTER I TOLD HIM I THOUGHT THAT WAS AN INSULT, CONSDIERING I HAD BEEN A TWO TIME REPEAT CUSTOMER. O.K. SO NOW WE GET TO THE PART WHERE THE SALESMAN HAS TO DO HIS JOB, AND SAYS LETS SEE WHAT I CAN DO. "CUE' THE MANAGER STEVE PATRINO WHO WALKS OVER TO TRY AND CLOSE THE DEAL. HE STATES HE WANTS TO EARN MY BUSINESS, AND THAT IF IT'S A MATTER OF "100.00 DOLLARS WE CAN DO THE DEAL. THIS IS AN OUTRAGE A 100.00 OFF MSRP. I CAN'E WAIT FOR THE CLUNKER REBATE TO BE OVER, HOW QUICK GUYS LIKE MR STEVE PARTINO FORGET HOW BAD IT WAS A YEAR AGO. THIS CLOWN RAN MY CREDIT, THEN ONCE HE ESTABLSIHED I HAD THE ABILITY TO PAY FOR THE CAR, DECIDED HE WAS GOING TO HIT ME OVER THE HEAD ON THE DEAL, AND NOT WORK WITH ME. KEEP IN MIND FOLKS I AM A TWO TIME REPEAT CUSTOMER. THANKS YOU MR PATRINO, I'VE DECIDED NOT TO TAKE ADVANTAGE OF THE REBATE, I WILL WAIT TILL, YOU ARE xxxxxxx WIND AGAIN ONCE THE CLUNKER REBATE IS OVER, AND THE CAR INDUSTRY COMES TO A SCREACHING HALT AGAIN, DUE TO THE SLOWED ECONOMY. I'M SURE THEN YOU WILL BE WILLING TO CONDUCT BUSINESS IN A MORE ETHICAL AND FARE MANNER, BUT NOT BY CHOICE. TAKING NOTHING FROM THE SALESMAN, MR.DONNY IZONE, A TRUE GENTALMAN, HIS ONLY FAULT IS THAT HE DECIDED TO SEEK EMPLOYMNET AT MAROON PONTIAC. FOLKS, IF YOU PLAN ON BYING SEVERAL CARS IN YOU LIFETIME, AND YOU WANT TO BE TREATED WITH DISTAIN, DIRISPECT, AND YOUR INTELLIGENCE INSULTED. THEN MAROON KIA IS YOUR DEALER. IF YOU WANT YOU BE TREATED WITH DIGNITY, RESPECT AND CUSTOMER LOYALTY/APPRERCIATIION, THEN HEAD MY WARNING AND AVOID MAROON PONTIAC AT ALL COST. FOLKS DON'T LET UNETHICAL SALES PRACTICES LIKE THE ONES CONDUCTED BY SALES MANAGER STEVE PARTINO AT MORRON KIA INSULT YOUR INTELLIGENCE. WORK THE NUMBERS FIRST BEFORE YOU ALOW THEM TO RUN YOUR CREDIT. IN CLOSING TO PUT THE ICING ON THE CAKE, WHEN I EXPRESSED MY DISATISFACATION AT THE WAY HE CONDUCTED BUSINESS WITH ME, HIS REPLY WAS I THOUGHT YOU KNEW BEING A PAST CUSTOMER THAT WE WERE FIRM ON THE MSRP. WOW!,THIS COULD NOT BE FAR FROM THE TRUTH. I REPEAT I'T FUNNY HOW FOUND MONEY EFFECTS THE WAY THESE GUYS CONDUCT BUSINESS. IF THE GOVERMENT WOULD OF ISSUED THE REBATE CHECK TO THE CONSUMER THIS SORT OF UNETHICAL SALES TACTICS WOULD NOT BE HAPPENING... THEY WOULD BE DRUMMING TO A DIFFERNET BEAT FOR SURE. IT'S OBVIOUS HE DID NOT TAKE ME AT MY WORD THAT MY CREDIT WAS GOOD, NO,IT'S NOT GOOD IT'S EXCEPTIONAL. BUT I GUESS I DID NOT FIT HIS PROFILE OF HAVING GOOD CREDIT. BUT NOW HE WANTED TO INSULT MY INTELLINGENCE EVEN FURTHER TO MAKE MATTERS WORSE AND HOLD ME TO THE MSRP. SORRY I DID NOT FIT YOUR STEREOTYPE, MR PATRINO. MY REGRET IS NOT GETTING A FARE DEAL ON THE CAR I WAS LOOKING TO BUY, BUT THE FACT THAT I HAD CONDUCTED BUSINESS THERE IN THE PAST. I HOPE THAT ANYONE CONSIDERING A NEW OR USED CAR PURCHASE FROM MAROON PONTIAC READS THIS FIRST. BECAUSE NO HARD WORKING PERSON SHOULD BE TREATED WITH SO MUCH INDIFFRENCE. IN CASE YOU ARE WONDERING 795..SO IF YOU HAVE WORKED HARD AND MAINTAINED A RESPECTABLE CREDIT RATING,IF YOU DON'T FIT THE PROFILE, THIS IS THE KIND OF TREATMENT YOU CAN EXPECT AT THE AFOERMNTIONED CAR DEALER. THAT THEY INSIST ON RUNNING YOUR CREDIT FIRST BEFORE EVEN TALKING WITH YOU. WORD OF MOUTH ADVERTISEMNT IS PRICELESS...SO IF YOU HAVE READ THIS PASS IT ON, YOU JUST MAY SAVE A FRIEND OR FAMLIY MEMBER FROM A MOST DREADFUL CAR BUYING EXPERIENCE. More