Kia of Riverdale
Riverdale, NJ
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I bought a used 2004 Saturn L-300 wagon from Maroon Kia Auto Group on November 19, 2011. The day I purchased the car the service engine light was on. I was told by the sales person Charlie Bryan that it wo Auto Group on November 19, 2011. The day I purchased the car the service engine light was on. I was told by the sales person Charlie Bryan that it would be checked and turned off and it did not come back on that there was no problem. When Charlie returned I asked about the service engine light and he told me the car needed an oil change and that I should bring it back on Tuesday November 22. During the 3 days I had the vehicle I noticed a strong smell of anti freeze. When I brought the car for the oil change on November 22 I advised the serviceman of the smell. He agreed to look into it. I also asked him what code came up when they looked at the check engine light the day I purchased because my mechanic wanted to know. The serviceman stated that he did not know the code and could not find out because it was probably cleared. Later that day I received a call that the oil change was done and that I could pick up the car but that they found a leak in the intake manifold gasket and I would need to bring the car back and leave it for a few days to have it repaired. It was at this time that I was introduced to the service manger Anthony Pomo. I also asked Mr. Pomo about the code that came up the day I purchased the car and he said it was something simple “like the gas tank lid not being tight.” But I was still not told what the code was. I brought the car back to them on the day after Thanksgiving, November 25th and was given a rental car because they thought they would need the car until the middle of next week. Around the 29th or 30th I called to inquire about the car and they told me it would be a little longer probably by December 3rd. December 3rd came and went and I reached out to the service center several more times and left messages to find out why it was taking so long and whether there was a larger problem then they had initially thought. My calls were not returned. On December 8th I called and asked to speak to the General Manager of Kia, Mr. Ken Johnson and explained to him my concerns about the car, the length of time it has been there and not receiving calls back. He stated that he was not aware of the situation and would look into it and get back to me. Later that same day I received a call from one of the servicemen explaining that they found a leak, repaired it, put the car back together again and did a pressure test. The pressure test revealed there was eat another leak further inside and they had to take it apart again and repair that leak. At this point my husband and I were growing more concerned about the problems with the car and the fact that we were only given a 30 day warranty and the car was in the shop for so much of that time that I called the general Manager and asked for him to extend the warranty by the number of days they had by car. He stated that they would not extend the full warranty but that they would extend it for just the work they had done while it was in the shop, however that would not include anything else going wrong with the car. I started to research lemon laws and spoke to a few attorneys that said to me that if my car had been a 2005 it would have qualified for lemon law but unfortunately mine is a 2004. I sent several letters of concerns to Kia asking them why is the car taking so long and again asking for specific clarification on what the service engine code was the day I bought the car. Mr. Anthony Pomo advised me that the code was a PO455 for large evaporative emissions but again stated if the light has not come back on that it was probably just a gas cap not on tight. I wrote, faxed, mailed and /or hand delivered several letters to Kia over the next few days. My warranty stated that if there was a material defect on the car that the dealer could not fix after 3 times in the shop or over the course of 20 cumulative days that the dealer was obligated to repurchase the vehicle and refund the full purchase price. My husband and I were so concerned at this point because so many more days had gone by and no calls and no car. In many of these letters we advised of the 20-day rule as it was quickly approaching. Finally, on December 14th I received a call at 1 pm stating the car was done and I can come pick it up. It had been exactly 20 days at that point so some lawyers I had spoken to said I could exercise our rights under the warranty and ask them to repurchase the vehicle so we could get something else because we no longer had any confidence in this car. As you will see in the attached letters and documentation this conversation did not go well with the general Manager Ken Johnson. Please refer to the letters dated December 14th and December 17th. I returned their rental on December 14tth but I did not pick up my car as I hoped to be able to have them honor the warranty. The next day after realizing what it would cost to hire an attorney my husband and I knew we could not fight the BIG car dealer so I went and picked up my car on December 15th, On my way home the service engine light came on so I brought it back to Anthony Pomo at Kia and the code revealed a problem with the CO2 sensor. He had me bring it back the next day to fix it. I did, Then I left there and on my way home the service engine light came on again. I brought the car back and they stated they used the wrong piece to fix the sensor and corrected it and again I left. That was on December 19th or 20th. Because of the pressure my husband and I put on Kia and the length of time they had the car they did extend my 30- day warranty, which would have ended on December 14th. The new date would be January 14th. On December 23rd I received the one and only letter back from Kia. It was from Mr. Johnson, the General Manager. It stated that they did all they were obligated to do and that they only had my car 19 days. In his letter he states that the car was finished on December 13th but that I did not pick it up until the 14th. That is an out and out lie. I received the call at 1 pm on December 14th that the car was done but I did not pick it up until the 15th. Which means it was in fact 20 cumulative days of the car being out of service. It is clear on their receipt at well the day the car was done, December 14th. Right after the New Year around the 5th or 6th of January a new light came on in my car. It was not the service engine light. It was a light of a picture of a car with a wrench in it. According to the owners manual this meant there was a non-emission related service that the car needed. I brought the car back and spoke to Anthony Pomo concerned that there was a new problem and that by warranty end was fast approaching. I brought the car to him with the light on. He said he could not pull a code for it that they can only pull a code for the service engine light and this was the service vehicle soon light. Mr. Pomo did not seem to know what this light meant and was flipping through my manual and then he decided that it must be a light telling us that it is time to change the oil. He stated that when you change the oil you need to reset it so the car knows when to tell you again that you need oil. He assumed that when they did my oil change that they must not have reset it so he turned the car to run, pumped the gas a few times and my service vehicle soon light went off. I left thinking all was fine. A day or two later the same light came on, the car with the wrench in it. I referred to my manual and did the same thing Mr. Pomo did and the light went off. A few days later the same light came back on and then went off and came on and went off. The car drove fine but I thought it must have been trying to tell me that something is wrong. On Friday January 27, while the same light came on I went to a local mechanic and explained the problem with this light. They took 5 minutes to hook up a gadget a pull a code, which read PO455 large evaporative emissions leak. They were shocked that Kia said they could not pull the code and also shocked that my service engine light was not on because it should be. The only light that is on is the “service vehicle soon light, the car with the wrench it.” This local mechanic stated it could be a small or large problem but they would have to have the car to check it out. They stated that I would not pass inspection with this problem. Again they stated that the service vehicle soon light was supposed to come on for non-emission related problems and they were confused. They stated that my service engine light should be on because it is emissions related. On January 28th I called Anthony Pomo at Kia and explained to him what the other mechanic told me. He completely changed his tune and stated that when I came in with that light on (the car with the wrench in it) that it was the oil light that was on. That is an out and out lie also. The oil light has never come on. I reminded him of the PO455 code that was on the day I bought the car. The mechanic I brought it to the other day says it is the same code, PO455. He said no, you came in with an oil light, which I refuted. He said you must have a new problem that is no longer covered under warranty but I can bring the car in and they can do a smoke test but I will be charged going forward. I did a little research on line about these codes and found that a person can disconnect the negative charge of the battery to make a service engine light go off but that if there is a problem it will reappear within a few hundred miles, which is exactly what has happened. I feel that I have been lied to, mis-led and deceived by this dealership. I am now stuck with a car that is likely to be a money pit. I am currently unemployed and my husband and I just scrape by supporting our 2 children. I am confident that I would win a suit against this dealer if I could afford an attorney but of course I cannot. It seems to me that the BIG dealership always wins when they are not truthful because the little people like us cant afford to fight there big attorneys. At this point I have the car and I can’t pass inspection and I have to go to another mechanic and spend a bunch of money I don’t have to fix a problem that was there from day one along with numerous other problems. More
They do not know how to properly service their own Kia Cars! They also go back on their Word. We had to take our car back 3 x to fix the same problem. We used up all our AAA Towing because our 2004 KIA Se Cars! They also go back on their Word. We had to take our car back 3 x to fix the same problem. We used up all our AAA Towing because our 2004 KIA Sedona kept dying on the road! They promised they would pay for our last 2 Tows, they have yet to pay! The last repair too 1 Month, and now, we are having problems again! Our 2004 KIA Sedona could not even get over 90,000 Miles! The sad thing is, they used to be good. Unfortunately, things really turned back over the past 2 Years! More
Last week (July 2011) we went to Maroon Kia to trade in our 2003 Kia Sorrento that we had purchased used from them just 18 months ago. When we went to trade the car in, we went to another dealership first our 2003 Kia Sorrento that we had purchased used from them just 18 months ago. When we went to trade the car in, we went to another dealership first and they immediately ran a Carfax and low and behold the car we bought from Maroon Kia was in a major accident a month before we were sucked in and bought it. We then went back to Maroon and told them that we were upset that we were deceived and duped, the sales manager practically laughed in our face and told us that it was not their problem. We were willing to let them make it right and wanted to trade in this vehicle for one that was more suitable. They offered us next to nothing for the vehicle they sold us less than 2 years ago because its value was greatly diminished due to the major accident that occurred (and they lied about) a month before they sold us the vehicle! We paid top dollar for this used vehicle because they told us at the time of purchase that it was NEVER in an accident. From day one, we had nothing but problems with this car and had spent over $2,000 for repairs. After the last repair, our mechanic told us to get a new car because this one was a cash drain and we will continue to have costly problems. When we purchased this Kia from Maroon, were told that this car was "one of their own", they maintained the car from day one and it was stressed to us that this car was never in an accident. The sales person and the sales manager assured us that this was a car that was in pristine condition and since it never was in an accident it was worth top dollar. Shame on us. We believed the people at Maroon Kia and did not demand a car fax (they told us that it was expensive to get one and that we didn't need one since this was "their" car). We had never purchased a used car before (and stupidly told them that). We had problems with the car (which we later found out was due to the bad accident it was in one month prior to our purchase) soon after it was purchased and they told us that it was not their responsibility. We fixed the problems as they came up which cost us quite a lot of money. There are so many dealers. Don't deal with Maroon Kia in Wayne, NJ. They will dupe you, deceive you and then laugh at you because they took you for a ride...literally and robbed your pocket on the way.....Always demand a CarFax. If the dealer won't give you one for free, run. More
The Maroon Kia In Wayne, NJ dealership is horrible. The salesperson lied when selling the car. After purchasing the vehicle I needed to put over $1,100 worth of engine services plus purchase new tires and salesperson lied when selling the car. After purchasing the vehicle I needed to put over $1,100 worth of engine services plus purchase new tires and brakes. I had to go to the dealership many times for them to fix the problem I was having with my car because they would return the car to me unfixed. This problem kept occurring for about a month. The service department is also terrible. All of the times I have been there for them to fix my car they had me waiting for hours. A couple of times I had to leave my car there for days and have the car returned to me the same way then when I dropped the car off. I have dealt with many dealerships and this dealership is by far the worst one I have ever dealt with. I do not recommend Maroon Kia to anyone. More
Emailed dealership requesting their lowest bottom line price on a car i seen on there lot. They would not supply a price over the internet. I than asked for a carfax report and was notified that carfax r price on a car i seen on there lot. They would not supply a price over the internet. I than asked for a carfax report and was notified that carfax reports cost them too much money and they only give them at the time of sale!!!!! After spending some time trying to look at the car on their internet site (lowest resolution pictures in the industry) i than drove to the dealership over 1.5 hours from my house. This car was in terrible condition, scuffed wheels, scratches, etc. even though they claim the cleanest cars in north jersey! I didnt even bother setting foot in the dealership, as the car was junk. Not a dealership i would want to ever go back to or deal with again. I did find the same car at another dealer and it was a complete opposite experiance. They gave up front pricing via the internet, gave a carfax link, and offered modern high resolution pictures. Thank you Rossi Honda!!! A real quality dealer. Maroon Kia uses evasive tactics for a reason, they just cant compete in customer service or product quality. More
The sales person I dealt with was one rude individual, he apparently never heard of customer service. After I asked him that I want $1,000 off a $24k MSPR (just a bit over 4%), he started to yell(!) at me. W apparently never heard of customer service. After I asked him that I want $1,000 off a $24k MSPR (just a bit over 4%), he started to yell(!) at me. Well, pal, if you want my business and my money, you better change your attitude. I will never visit that dealership again. More
Not only did the dealer contact me quickly, but was informative about what they could offer and invited us to visit the dealership, which we did. By the end of the day we had purchased a 2010 KIA Sedo informative about what they could offer and invited us to visit the dealership, which we did. By the end of the day we had purchased a 2010 KIA Sedona! It was the most pleasant experience. P.S. Of the three dealerships that we contacted by email through Kelly Blue Book, this Wayne KIA dealer representative (Mike Melfa) was the only one to call. The others merely responded by email. More
Well, here we are at 100,000 miles. My Sedona still looks and drives like new. We have friends who have a one-year old Mercedes SUV, but we still take the KIA when we go anywhere with them. Only looks and drives like new. We have friends who have a one-year old Mercedes SUV, but we still take the KIA when we go anywhere with them. Only problem is that since my old Sedona is still so "new", I'll never get to actually buy a NEW one, especially since the service department at Maroon KIA takes such good care of it! Keep up the GOOD WORK! More
Salesman Donny was great but the sales manager there is just plain rude. They would not take anything off of the MSRP because my trade had been in a accident. About which I had been upfront with them. Car just plain rude. They would not take anything off of the MSRP because my trade had been in a accident. About which I had been upfront with them. Car facts even states that there was no structural integrity damage. My vehicle was fully repaired with KIA parts and even, according to Mr Maroon himself, who is the owner of the dealership and who test drove it, said "it tracked nice and rode well". Yet because of this accident history they refused to negotiate on price. The sales manager said he would be lucky to get 5 or 6 thousand at auction with my vehicle and that he would not sell it on his lot at all, and i should be happy with the trade amount of $6500. He also stated that if I wanted money off the MSRP he would deduct it from the trade value they offered me, wow what a deal. After I stated it was a waste for me drive 20 minutes to there dealership the sales manager responeded that it was a waste sticking around an hour for me! All i can say is have fun dealing with this dealer. More
I did not buy a vehicle here, nor would I even consider I did not buy a vehicle here, nor would I even consider it after dealing with their service department, who not only doesn't know what they're doing I did not buy a vehicle here, nor would I even consider it after dealing with their service department, who not only doesn't know what they're doing, but has someone at the desk who doesn't know how to communicate with the public. As a result, my vehicle was repaired elsewhere, and quickly, by real professionals. More