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Kia of Riverdale
Riverdale, NJ
718 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 718 reviews
March 02, 2017
Great dealership. Great people Loved the service. The people were very friendly and made feel at home. They worked hard to get me the car that I wanted and I appreciate that Loved the service. The people were very friendly and made feel at home. They worked hard to get me the car that I wanted and I appreciate that More
by ev70
Employees Worked With
Othello Lloyd, Rania Mohamed
February 20, 2017
Awesome service and friendlyness Great knowledge about vehicle, gave me all the information ... I needed to make a purchase very friendly and welcoming! I will definitely refer my fri Great knowledge about vehicle, gave me all the information ... I needed to make a purchase very friendly and welcoming! I will definitely refer my friend to Henry, who is also looking to purchase a vehicle very soon! More
by Jhozven0625
Employees Worked With
Henry Nunez
January 27, 2017
DO NOT TRUST When we first arrived we were greeted by Al, he was very helpful and very nice. When it came down to making the deal, we spoke to Bobby Malota. He m When we first arrived we were greeted by Al, he was very helpful and very nice. When it came down to making the deal, we spoke to Bobby Malota. He made promises that were not kept after the deal was made. My advice is, do not trust anything he has to say and if you do make a deal, GET IT IN WRITING. After contacting him several times for two issues, neither was resolved. We then spoke to Nelson Silva who resolved one of our issues but could not resolve the other because Bobby said he did not know anything about our issue, even though he spoke to my husband several times about it. Needless to say, we contacted the Kia Consumer department and reported this dealership as being dishonest to its customers. Even after all the headaches, we love our Kia Sorento, however, we will not be getting another vehicle from this dealership. More
by Unhappycustomer
Employees Worked With
Bobby Malota, Al Hamilton, Nelson Silva
December 23, 2016
Very Dishonest Dealership This is one of the worst run dealerships I've encountered. The run false advertisement they won't honor to try get you in the door, then claim the per This is one of the worst run dealerships I've encountered. The run false advertisement they won't honor to try get you in the door, then claim the person you spoke to on the phone doesn't know what they're talking about. The sales people are rude & poorly trained with little knowledge about their inventory. They promise to call back, but don't then when you call back lie that the person you want to speak with isn't available. The general manager "Bobby" encourages unethical practices all to make a quick buck from customers. When you call them out on their devious bait & switch tactics, they give you the run around until you just get tired. AVOID THIS PLACE AT ALL COST More
by Demilade Daramola
Employees Worked With
Jamie & Henry, Bobby Malota
December 12, 2016
Working with us to fix things I am pleased to report that the previous negative experience I had regarding unexpected wear & tear charges showing up on an invoice after our lease r I am pleased to report that the previous negative experience I had regarding unexpected wear & tear charges showing up on an invoice after our lease ran out is being addressed by Bobby, the owner of Route 23 Kia. Hope to have good news to report after we speak with Kia Motor Finance. UPDATE: Bobby left the company. We haven't been able to prove that Steve Resavy and the controller lied to us because they did not supply us with supporting paperwork to honor their offer to cover the wear and tear when we turned in our previously leased vehicle. Clearly they knew that they could tell us whatever we wanted to hear, and by not supplying us with paperwork to that effect, it would be their words against ours. They wanted to get us and our toddler son out of the dealership as quickly as possible, probably laughing at how naive we were. The background: while turning in a Kia vehicle whose lease was running out this year, we were told by Steve that the dealership would cover the costs for cleaning up the car (bumper scratches, etc). The controller, who was new to his job at the time we signed the new lease, backed up that this would be the case. Steve then sat on the vehicle for months and when the lease ended, billed us for the damages to the car. We had no reason to turn in the vehicle early and could have benefitted from having it along with the new vehicle we leased at the same time. I caution you to NEVER work with Steve Resavy, never work with Route 23 Kia, and always get everything in writing when it's promised at a lease signing. I will never, ever work with these people again. They deserve to go out of business. More
by GP
Employees Worked With
Steve Resavy
October 21, 2016
Great customer service We came north to visit family. While there, we went to Route 23 Kia. Rafaele Bernes and Bobby Malotta did a wonderful job helping us find just the rig We came north to visit family. While there, we went to Route 23 Kia. Rafaele Bernes and Bobby Malotta did a wonderful job helping us find just the right 2016 Sedona. Next time we need a new car we will come to Route 23 Kia again. But for now we are very happy with our Sedona in Beaufort, South Carolina. Pat and Jack Donlon More
by Patricia Donlon
Employees Worked With
Bobby Malota, Raffaele Bernes
October 04, 2016
Salesman excellent....no pressure I stopped in , Keith the salesman was fantastic!!!!! Bought a car and I love Kia I really recommend buying here yes yes yes yes yes yes I stopped in , Keith the salesman was fantastic!!!!! Bought a car and I love Kia I really recommend buying here yes yes yes yes yes yes More
by Deeer
Employees Worked With
Keith
September 25, 2016
Great Experience I had a great experience at Route 23 Kia. My salesman, Raffaele, was wonderful to work with. He stayed in touch with me after my first visit and help I had a great experience at Route 23 Kia. My salesman, Raffaele, was wonderful to work with. He stayed in touch with me after my first visit and help facilitate our deal. The GM, Bobby, was a straight shooter from beginning to end. Both guys were great to work with. I will certainly be back when my next lease is up. More
by Keith K.
Employees Worked With
Bobby Malota, Raffaele Bernes
September 10, 2016
Wonderful experience I just wanted to thank Route 23 Kia and our wonderful salesman Keith who made purchasing our new Kia Sportage Turbo a reality! We drove down from Oran I just wanted to thank Route 23 Kia and our wonderful salesman Keith who made purchasing our new Kia Sportage Turbo a reality! We drove down from Orange County, NY because we were looking for a specific color and interior, and Route 23 Kia had it! No Kia Dealer in NY could find us a Sportage Turbo to even drive, let alone finding the color combination. We were told all types of stories, there are no models on the east coast with that color combination, or we are trying to locate it for you, we will get back to you, or they had the color, but the interior color wasn't right and didn't tell us that until our time was wasted. We looked on the Kia website and there was the one we wanted at Route 23 Kia! Keith really made the deal happen for us with owner, they gave us a great value on our trade in and helped us with the financing, warranties, and just made the process seamless. AND this was on busy Labor Day Monday to boot! You will not be disappointed with your decision to go to Route 23 Kia! If they can make it happen for you they will, take the drive you wont be disappointed! Thank you! I am going to bring my son here when he's ready to purchase his next vehicle! More
by ph67
Employees Worked With
Keith, Yohanseh Lloyd
August 24, 2016
Best Salesperson & Generosity I came to Route 23 KIA in desperate need of a car. The salesperson named Keith was the best salesperson I have ever encountered. He was so helpful, ki I came to Route 23 KIA in desperate need of a car. The salesperson named Keith was the best salesperson I have ever encountered. He was so helpful, kind, generous, etc. It was a busy night, but he made sure to assist all his customers Ina well timely manner. He helped me in finding a car I need based on what I can afford and did everything in his power to help me. You can tell he truly cares for his customers and wants to make them happy. He was so helpful and gave me so many options and worked with me until I found a car and payment plan that worked best for me. His compassion for people and his job is amazing and so genuine. I would 100% would recommend this dealership to everyone. Thank you so much for being incredible. More
by Xstal87
Employees Worked With
Keith
