Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kia of Riverdale
Riverdale, NJ
712 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 712 reviews
March 13, 2017
Excellent The sales person Jasmine was very professional and the general manager went above and beyond to get me the car i wanted. they where great. The sales person Jasmine was very professional and the general manager went above and beyond to get me the car i wanted. they where great. More
by vernon freeman
Employees Worked With
Jasmine Turzilli
March 07, 2017
Wonderful Dealer Jasmine was amazing with everything. She made me feel super comfortable with everything! She took the time to explain everything to me. I test drove a Jasmine was amazing with everything. She made me feel super comfortable with everything! She took the time to explain everything to me. I test drove a few cars till I found the one I loved! I definitely will be recommending her and Route 23 Kia. I was dreading this car shopping trip to get out of my Ford and Jasmine made the experience great! More
by jessicachristina6791
Employees Worked With
Jasmine Turzilli
March 05, 2017
Car Buying Rania was great with everything. GREAT customer service truthful with her answers and made me feel comfortable while I wait. She also gave me a card t Rania was great with everything. GREAT customer service truthful with her answers and made me feel comfortable while I wait. She also gave me a card to call anytime if I had any questions. More
by Tanya Strong
Employees Worked With
Rania Mohamed
March 05, 2017
Super excited 10,000% satisfy Please, please, please everyone this is the top dealership, honesty, professional, and customer satisfaction is top class. David, Rania, and GM Harry Please, please, please everyone this is the top dealership, honesty, professional, and customer satisfaction is top class. David, Rania, and GM Harry are three people that will go above and beyond to make sure you don't regret your service. Thanks to Rania and Harry I walk away with a brand new 2016 Kia Optima EX/premium package. Harry and Rania understood my needs and work hard to make sure I was happy with my decision. Please people it is the real deal there don't listen to all these other people putting bad reviews for this place. I recommended a 1000%. More
by Joe
Employees Worked With
David Castellanos, Harry Potamianos, Rania Mohamed
March 02, 2017
Great dealership. Great people Loved the service. The people were very friendly and made feel at home. They worked hard to get me the car that I wanted and I appreciate that Loved the service. The people were very friendly and made feel at home. They worked hard to get me the car that I wanted and I appreciate that More
by ev70
Employees Worked With
Othello Lloyd, Rania Mohamed
February 20, 2017
Awesome service and friendlyness Great knowledge about vehicle, gave me all the information ... I needed to make a purchase very friendly and welcoming! I will definitely refer my fri Great knowledge about vehicle, gave me all the information ... I needed to make a purchase very friendly and welcoming! I will definitely refer my friend to Henry, who is also looking to purchase a vehicle very soon! More
by Jhozven0625
Employees Worked With
Henry Nunez
January 27, 2017
DO NOT TRUST When we first arrived we were greeted by Al, he was very helpful and very nice. When it came down to making the deal, we spoke to Bobby Malota. He m When we first arrived we were greeted by Al, he was very helpful and very nice. When it came down to making the deal, we spoke to Bobby Malota. He made promises that were not kept after the deal was made. My advice is, do not trust anything he has to say and if you do make a deal, GET IT IN WRITING. After contacting him several times for two issues, neither was resolved. We then spoke to Nelson Silva who resolved one of our issues but could not resolve the other because Bobby said he did not know anything about our issue, even though he spoke to my husband several times about it. Needless to say, we contacted the Kia Consumer department and reported this dealership as being dishonest to its customers. Even after all the headaches, we love our Kia Sorento, however, we will not be getting another vehicle from this dealership. More
by Unhappycustomer
Employees Worked With
Bobby Malota, Al Hamilton, Nelson Silva
December 23, 2016
Very Dishonest Dealership This is one of the worst run dealerships I've encountered. The run false advertisement they won't honor to try get you in the door, then claim the per This is one of the worst run dealerships I've encountered. The run false advertisement they won't honor to try get you in the door, then claim the person you spoke to on the phone doesn't know what they're talking about. The sales people are rude & poorly trained with little knowledge about their inventory. They promise to call back, but don't then when you call back lie that the person you want to speak with isn't available. The general manager "Bobby" encourages unethical practices all to make a quick buck from customers. When you call them out on their devious bait & switch tactics, they give you the run around until you just get tired. AVOID THIS PLACE AT ALL COST More
by Demilade Daramola
Employees Worked With
Jamie & Henry, Bobby Malota
December 12, 2016
Working with us to fix things I am pleased to report that the previous negative experience I had regarding unexpected wear & tear charges showing up on an invoice after our lease r I am pleased to report that the previous negative experience I had regarding unexpected wear & tear charges showing up on an invoice after our lease ran out is being addressed by Bobby, the owner of Route 23 Kia. Hope to have good news to report after we speak with Kia Motor Finance. UPDATE: Bobby left the company. We haven't been able to prove that Steve Resavy and the controller lied to us because they did not supply us with supporting paperwork to honor their offer to cover the wear and tear when we turned in our previously leased vehicle. Clearly they knew that they could tell us whatever we wanted to hear, and by not supplying us with paperwork to that effect, it would be their words against ours. They wanted to get us and our toddler son out of the dealership as quickly as possible, probably laughing at how naive we were. The background: while turning in a Kia vehicle whose lease was running out this year, we were told by Steve that the dealership would cover the costs for cleaning up the car (bumper scratches, etc). The controller, who was new to his job at the time we signed the new lease, backed up that this would be the case. Steve then sat on the vehicle for months and when the lease ended, billed us for the damages to the car. We had no reason to turn in the vehicle early and could have benefitted from having it along with the new vehicle we leased at the same time. I caution you to NEVER work with Steve Resavy, never work with Route 23 Kia, and always get everything in writing when it's promised at a lease signing. I will never, ever work with these people again. They deserve to go out of business. More
by GP
Employees Worked With
Steve Resavy
October 21, 2016
Great customer service We came north to visit family. While there, we went to Route 23 Kia. Rafaele Bernes and Bobby Malotta did a wonderful job helping us find just the rig We came north to visit family. While there, we went to Route 23 Kia. Rafaele Bernes and Bobby Malotta did a wonderful job helping us find just the right 2016 Sedona. Next time we need a new car we will come to Route 23 Kia again. But for now we are very happy with our Sedona in Beaufort, South Carolina. Pat and Jack Donlon More
by Patricia Donlon
Employees Worked With
Bobby Malota, Raffaele Bernes
