Kia of Riverdale

A Great Experience! I totalled my car in a serious accident and after getting out of the hospital and recouperating I utilized my USAA service and looked at 100's of cars I totalled my car in a serious accident and after getting out of the hospital and recouperating I utilized my USAA service and looked at 100's of cars and spoke to a great number of dealerships and was disappointed with many in the industry. I initially spoke to Frank who cinnected me with Joe and I felt comfortable enough to hire an UBER and travel from Brooklyn NY to Route 23 Kia and purchase a car the same day and leased one a month later! Joe was informative and handled the deal and sold me with a concession, Sal took care of the financing and gave me a better rate which made me finance my vehicle with Route 23! A month later aI had second thoughts about my choice as I was in a rush to pick up a vehicle and called Joe who introduced me to Harry who immediately said, "when you get your title come in and will take care of yoy"! I recieved my title, came in hemeet with me and my 2 kids and grabbed Joe who talked about his Optima and the benefits of leasing and my daughter lived the Ford Fusion so I leased the Optima! Joe turned me iver to Fernando in finance who made sure everthing was explained and followed up days later. The $200 I initally paid for my UBER was well worth it! I've had about 10 vehicles in my life, at 57, former 19 year active Air Force, 22 1/2 retired NYPD, father of 5, I truly give Route 23 and your staff 5 STARS! Vuncent Phillips 9173370397 More

Very smooth and enjoyable service experience Dropped off car for servicing. Work was done on time and to satisfaction. The process was without incident, and the staff clarified the parameters of Dropped off car for servicing. Work was done on time and to satisfaction. The process was without incident, and the staff clarified the parameters of the service contract we purchased with the vehicle. I would return again to this dealership for further maintenance. More

Service is fast, efficient and professional Conveniently located, friendly, no pushy attempts to have unnecessary items replaced. There isn't that much to say, so I have to just ramble on to m Conveniently located, friendly, no pushy attempts to have unnecessary items replaced. There isn't that much to say, so I have to just ramble on to make it twenty five words More

Smooth and easy friendly process Doug was an excellent salesperson! He made the process very comfortable with no pressure, and was very accommodating to find us exactly what we wanted Doug was an excellent salesperson! He made the process very comfortable with no pressure, and was very accommodating to find us exactly what we wanted!! No pressure to take just anything. He even stayed 4 hours late to finish the process!! I would go back to him and this dealership without hesitation! More

Service Department Review I contacted John Diaz, who has been my service professional since leasing the 2016 Sorento two years ago. It was for routine service. I was going to m I contacted John Diaz, who has been my service professional since leasing the 2016 Sorento two years ago. It was for routine service. I was going to mention the drivers side door handle was sticking but befor I did John was telling me about a recall for that problem. He also mentioned a recall for ball joints. I brought my car in as scheduled and he asked what time I needed it. I was contacted an hour prior to the time and the repairs were completed. Nothing but praise for John and the mechanics at Kia. More

awesome car buying experience Doug is simply the best,we bought a,2017 loaded niro touring,in white pearl,,this,was not easy to find and was not my first color choice,,,I could of Doug is simply the best,we bought a,2017 loaded niro touring,in white pearl,,this,was not easy to find and was not my first color choice,,,I could of bought someplace else,but because of Doug and his team,I purchased it from them.i highly recommended you see them you will not be disappointed...rt 23 kia thanks.. More

Service review Service manager was very polite and professional. Explained what was going to be done and what work they performed. Asked if I had any questions rega Service manager was very polite and professional. Explained what was going to be done and what work they performed. Asked if I had any questions regarding the work that was done and thanked me for my loyalty to Kia More

Review Correction! I have to apologize to this car dealership!! I wrote a bad review and gave them a one star, I mixed them up with another Kia dealership in NY. The neg I have to apologize to this car dealership!! I wrote a bad review and gave them a one star, I mixed them up with another Kia dealership in NY. The negitative review is not true! This dealership was fine and contacted me when I inquired about a Jeep. The review I wrote was under CarGurus. Please except my apology! I didn't purchase a Jeep from them due to the distance, I am in CT. too long of a drive for me. They did not sell a Jeep from underneath me like I wrote. Sorry!!! More

purchasing a new auto at rt.23 kia Doug was pleasant knowledgeable about automobile we were purchasing .explained features about vehicle we were purchasing.Dealership was clean. rest Doug was pleasant knowledgeable about automobile we were purchasing .explained features about vehicle we were purchasing.Dealership was clean. rest rooms were also very clean . More

reliable,on time service The service department diagnosed the problem in minutes. They ordered the part and called when it came in. My scheduled appointment time was honored a The service department diagnosed the problem in minutes. They ordered the part and called when it came in. My scheduled appointment time was honored and I was back on the road in less than an hour. Nice service area with TV and coffee. Snack machine and some magazines. Very clean. I could tell that John Diaz was committed to customer care. He kept me informed as to the progress of the work and helped me sync my phone to the car after the work was completed. Very excellent service rep. More