Kia of Riverdale

Go see Emily We recently had the pleasure of working with Emily to get our new car. Go see her because she is fair and friendly. She will go above and beyond for y We recently had the pleasure of working with Emily to get our new car. Go see her because she is fair and friendly. She will go above and beyond for your family as she did ours. . You WONT regret it More

23 Kia new car researching Came into a new dealership with a neighbor that drives a Cadenza but had some less than ideal dealings with a Bergen County Kia dealer. He wanted to Came into a new dealership with a neighbor that drives a Cadenza but had some less than ideal dealings with a Bergen County Kia dealer. He wanted to return his leased vehicle in future, preplan plus consider some future options. Ashlee was great from onset, the early summer lease set-up or plan, the opportunities reviewed for another Kia and requesting the level of follow-up and how, that that he prefers. Overall a great plan and opportunity for his return to Route 23 and doing business before then also, for a future vehicle, service needs plus a good contact to deal with. Client: Steve from Lincoln Park More

Great team. Tremendous patients from Miguel. Great management. Fair pricing. Management exihibite patients in negotiation on price as I can be tough in getting a Tremendous patients from Miguel. Great management. Fair pricing. Management exihibite patients in negotiation on price as I can be tough in getting a fair lease rate. More

A great company which recognizes issues and fixes them! I recommend this company and its Director Sal - he keeps his words and you can do business with him. He understood an issue I had and helped me succes I recommend this company and its Director Sal - he keeps his words and you can do business with him. He understood an issue I had and helped me successfully resolve it!!! More

Buy a use car I went to buy a use car Miguel was very helpfully he help me with picking out a new car and trading in my old car he was a great sale person I went to buy a use car Miguel was very helpfully he help me with picking out a new car and trading in my old car he was a great sale person More

Buyer Beware! I have owned or leased 5 different Kia vehicles for my family over the past 6 years. My Sorento was nearing lease end and we were over miles so I pull I have owned or leased 5 different Kia vehicles for my family over the past 6 years. My Sorento was nearing lease end and we were over miles so I pulled up a list of USAA “certified” dealers and decided to visit Route 23 Kia. We worked a pretty straightforward deal, which I've done with other dealers in the past. I was turning in the lease early so they put the payments and overage mileage into my new lease and I drove off with the new vehicle and they took the turn in. (They said they would assume payments but in looking at the “deal” it was clear to me that they just put them all in the new lease, but no matter). So overall the experience wasn’t unusual, although the sales manager asked me that if I rated my experience positively online he’d give me a free tank of gas, which I found rather skeevy. Anyway, two months later I get a bill for $4000 from Kia Motor Finance for the lease vehicle I traded in to Route 23 Kia. I called the dealer and initially they tried to say I was responsible and that my contract showed I would have to pay for the lease payments I had left plus the mileage. Of course the deal I made with the salesman included folding in both of those turn-in costs into the new lease, which again is what is commonly done. After stating that they took the vehicle from me the day of the deal and I had no intention of paying a dime, the sales manager said he would take care of it. Another two months go by, and behold, a collection notice from Kia! I called the finance company and it turns out the dealer paid for the lease payments from my old turn-in (again, I actually am paying for them in my new lease) but not the excess mileage, which totaled more than a $1,000. Livid that I would get a collection notice 4 months after driving a new vehicle off the lot for what I thought was free and clear, I called the dealer again and got the run around. Clearly, the sales manager did not want to hear from me and seemingly was always in a meeting when I called. Time went by and I called Kia’s customer relations department and they were very helpful and understanding. Eventually, after a few weeks I got a check from Kia to pay the outstanding balance and I was off the hook and my credit was unaffected. But if I did not persist, I’m certain the dealer would’ve been perfectly happy for me to have picked up their bill. Anyway, I will never “deal” with this “dealer” again. More

The worst of all. I went back because 3 years ago they treated me very well.The new management have no respect for costumers they are liars.Never again. I went back because 3 years ago they treated me very well.The new management have no respect for costumers they are liars.Never again. More

Great Service Rte 23 Kia We had to take car in for recall, took care of it in a timely manor, great service would recommend Rte 23 Kia to everyone We had to take car in for recall, took care of it in a timely manor, great service would recommend Rte 23 Kia to everyone More

A Fooled Customer I purchased through this "company" my Audi Q5. I liked the price, but never expected I will be fooled and humiliated by their staff, namely, their Fin I purchased through this "company" my Audi Q5. I liked the price, but never expected I will be fooled and humiliated by their staff, namely, their Finance Director: Jimmy Sanchez and Director: Sal. I was asked to purchase an Extended Warranty from Allstate, which cost me additional $5000. I soon realized that it is useless and in a month requested Allstate to cancel it. Allstate eventually cancelled the Warranty and I signed the cancellation with Jimmy in October with the promise of refund in a month or so. They never did a refund, but produced a check for the amount they owe to me and sent it for my eyes, I guess, as a candy over the email. I waited enough . I am filing a complaint against this company now. Please DON'T TRUST this company!!! More