Kia of Riverdale

Review of Emilky Cummmngs. Ms. Emily Cummings is A GREAT SALESPERSON. She is a VERY BIG ASSET to the KIA Dealership. Emily demonstrated GREAT professional skill in selling me m Ms. Emily Cummings is A GREAT SALESPERSON. She is a VERY BIG ASSET to the KIA Dealership. Emily demonstrated GREAT professional skill in selling me my new 2019 KIA Forte. She explained everything, features of the car, as well as the financing aspect. Ms. Cummings is also VERY friendly and has a nice out-going personality, which I consider great characteristics for a sales person. I will do my very utmost to direct potential KIA customers to Ms. Emily Cummings. More

Warranty I leased a car in December,2015 and purchased a Wear and Tear WArranty for $799. I returned this leased vehicle and I had $455 worth of damages. I wa I leased a car in December,2015 and purchased a Wear and Tear WArranty for $799. I returned this leased vehicle and I had $455 worth of damages. I was told by warranty company that I wasnot covered because they purchased a different warranty that was for roadside assistance and it didnot cover wear and tear. When I asked for my money back since I didnot get the policy I paid for, the sales manager, Sal refused to give me my money back and lied to me saying I had a better policy. I didnot have a better policy; I had the wrong policy. He was rude and told me a bunch of lies. My family has bought several cars here and I am a repeat customer. I have referred numerous people here. My contract clearly says Lease Wear and Tear Warranty. They cannot be trusted. The sales person was great and was accommodating and honest ,however; the Sales Manager didnot follow the same customer relation policy. He was rude and dishonest and put a negative twist on my entire experience. More

Reliability Needed a new reliable car. At Route 23 Kia they were friendly, quick, and willing to make s deal. I would recommend them to anyone. Needed a new reliable car. At Route 23 Kia they were friendly, quick, and willing to make s deal. I would recommend them to anyone. More

Friendly and Easy to Work With We came in one evening and worked with Emily Cummings on a lease deal. We told her what we wanted, she came around with the vehicle we described we w We came in one evening and worked with Emily Cummings on a lease deal. We told her what we wanted, she came around with the vehicle we described we were interested in. We test drove it all around and Emily helped us work out a lease payment we were comfortable with and we were also able to trade in our old SUV to add to our down payment. We couldn't be more excited with our 2019 Kia Sorento with all of the bells and whistles. Thank you again Emily for making it a very easy transition and we will be referring other family and friends and we will certainly be back to work with you and the gang again! Best Wishes. More

Total Loss Help I had an accident and my car was totaled. Emily Cummings went above and beyond to get us into a car. She worked out several different car pricing gor I had an accident and my car was totaled. Emily Cummings went above and beyond to get us into a car. She worked out several different car pricing gor us, so we could figure out what was the best option for us. More

Quick and Helpful I called and told the dealer what I wanted and what I could spend. I got there with my four kids around 7:30 and we were out of there by 10 driving o I called and told the dealer what I wanted and what I could spend. I got there with my four kids around 7:30 and we were out of there by 10 driving our new car. The process was pretty quick and the sales associate (Emily) was very helpful and understanding with my situation. I would recommend this dealership! More

Friendly and approachable dealership. Emily was great to work with, she was prompt and thorough to answer any questions in person or via email. Purchased a used car from her, would again. Emily was great to work with, she was prompt and thorough to answer any questions in person or via email. Purchased a used car from her, would again. Thanks again Emily! Be cautious of add on fees as used cars priced online become higher once in the showroom. More

Knowledgeable personnel and friendly! I was there for minor service and the advisor informed me about other safety issues. I’m thankful for the knowledge and letting me know about safety c I was there for minor service and the advisor informed me about other safety issues. I’m thankful for the knowledge and letting me know about safety concerns that I had repaired immediately. I thought I would be there forever but they made it a priority and got the job done! More

Service I came in for Service. They were polite and prompt. It was a friendly environment. I was in an out w in an hour just like they promised. Rob John and I came in for Service. They were polite and prompt. It was a friendly environment. I was in an out w in an hour just like they promised. Rob John and Julie are the best. More

Hassel free purchase Emily Cummings greeted us with a friendly smile and made the process of buying a car a hassle free event. The purchase was not as nerve racking as I Emily Cummings greeted us with a friendly smile and made the process of buying a car a hassle free event. The purchase was not as nerve racking as I expected. More