Kia of Riverdale

Woman friendly I have been to dealerships that ignore women or treat them as if they are not the one paying for the car. Very disturbing! This is the fourth car my I have been to dealerships that ignore women or treat them as if they are not the one paying for the car. Very disturbing! This is the fourth car my husband and I have bought between Route 23 Kia and Maroon Kia (who they bought the dealership from). I have bought 3 and hubby 1. They ask if we are looking to buy a car, my husband defers to me and says "She is the one looking for a car". Having the salesman then give his attention to me is quite comforting. Chris Napilitano was friendly, helpful and extremely patient. I would recommend them to anyone who asks. Thank you, Route 23 Kia. More

Experience at Route 23 Kia This was our 4th car that we have leased with Route 23 Kia. They were easy to deal with. Emily was great and very friendly. Leased two cars at one tim This was our 4th car that we have leased with Route 23 Kia. They were easy to deal with. Emily was great and very friendly. Leased two cars at one time 3 years ago and was given free oil changes for two years! Leased a Cadillac before the Kia and they offered the same deal. Now leased two more cars with Route 23 Kia and DID NOT get the free oil changes! Very disappointed since we are loyal customers to Kia! More

Thank you Abdul Everyone was professional and amazing. Abdul was patient and thorough. He guided me and answered all of my questions. I will definitely come back and Everyone was professional and amazing. Abdul was patient and thorough. He guided me and answered all of my questions. I will definitely come back and will recommend that anyone interested in a KIA goes to see Abdul. More

Very helpful The Salesman was very helpful in explaining all the models of vehicles, he also was understanding about the amount of money I wanted to spend and made The Salesman was very helpful in explaining all the models of vehicles, he also was understanding about the amount of money I wanted to spend and made it work based on my budget. More

Great Saleswoman My experience with Emily was great. She helped me pick out the perfect vehicle! My experience with the financial team could of been a little more plea My experience with Emily was great. She helped me pick out the perfect vehicle! My experience with the financial team could of been a little more pleasant and they could have been a bit more straightforward. Overall I would use this dealership again, I would just approach the financial side a bit differently. More

Petty scam We purchased a used Soul from this dealer. Paid in full in cash with minimal sales involvement. When the transaction was complete we were handed the k We purchased a used Soul from this dealer. Paid in full in cash with minimal sales involvement. When the transaction was complete we were handed the key to the vehicle. As it was only on e key we were surprised but assured by the salesman we "could have a spare key made anywhere". Having checked with establishments that make keys we found out a key can actually only be gotten from a dealer. We then got a call telling us our plates and title were ready for pick up. We traveled back to the dealer and asked why we were told we could have a key "made anywhere" when that was not the case. They told us that was a simple error but for $90.00 they would be glad to provide one. I have never had to pay for a second key from any dealer when buying a car. I relayed this to the sales help who immediately summoned the parts manager. He took up a threatening pose and told us we could pay him $90 or "go have the key made anywhere". I told him that was misleading, at which point he declared "the conversation over" and walked off. The dealer manager finally got involved at this point, restating that the "key anywhere" was a simple mistake, that for $90 he would give us a second key, and that he reprimanded his salesman. I guess having completed the $13,000 sale he was could not fathom that maybe he could just accept the loss of $90 retail in order to have a smooth sale with happy customers. I can not imagine the treatment anyone who goes here for service gets. More

Excellent Experience My husband and I were very pleased with the process of leasing a car with Emily. She is professional, honest, and trustworthy and helpful. We would re My husband and I were very pleased with the process of leasing a car with Emily. She is professional, honest, and trustworthy and helpful. We would recommend her to others. More

Exceptional service, beyond my expectations. The sales person Emily Cummings and Eddie Ramirez answered all of my questions accurately and explained everything in detail. I went with my son for s The sales person Emily Cummings and Eddie Ramirez answered all of my questions accurately and explained everything in detail. I went with my son for support and the intent of getting one car, but after the staff finished with us we both drove home with brand new cars that we could both afford. Emily was very pleasant, polite and professional. I enjoyed the great customer service that was provided. More

Exelent I lease car from Kia and Emily was so wonderful. Very understanding, helpful, listening what I want. Very fast acting . I had my car very quick. I I lease car from Kia and Emily was so wonderful. Very understanding, helpful, listening what I want. Very fast acting . I had my car very quick. I recommend her . More

Emily Cummings Emily provided outstanding customer service upon my visit to the dealership .She presented herself in a professional and courteous manner possessing d Emily provided outstanding customer service upon my visit to the dealership .She presented herself in a professional and courteous manner possessing detailed and excrllent product knowledge. More