Kia of Riverdale

NEVER AGAIN ! Worst Dealership ! STAY AWAY !! I saw a used Mazda CX9 online on Autotrader.com that I was interested in. I sent email requesting information and received email from Veronica who was I saw a used Mazda CX9 online on Autotrader.com that I was interested in. I sent email requesting information and received email from Veronica who was very nice. I live in Stamford CT so this is a 1 hour and 15 min drive for me. I then spoke with a guy named Chris who confirmed vehicle in stock in lot and available and I told him I was coming with money in pocket to buy this car if it passed test drive and inspection. I drove 1 hour 15 min for nothing ! First they knew I was coming. When I got there I had to wait 45 minutes for a sales person !!! Why? They knew I was coming with money in hand !! While waiting I observed 2 sales people working with customers who then went to Sales Manager to discuss 'best offer' and each time I could see sales manager (who's name is SAL), was not lowering or offering any kind of deal. I observed each sales person go back to customer and basically say this is best we can do. I also saw each BOTH customers walk away from deal and say no thanks! I finally then met with Jerry (Internet sales) who was very nice and accommodating, He got the car, answered all my questions nicely. While inspecting the car, we noticed 1) the Bluetooth was not working; 2) the fan for A/C was making noise that can be overheard with radio on 3) All 4 tires were worn out; 4) paint was chipped near trunk; 5) Car needed new brakes in front; 6) minor cosmetic damages. All these items were noted and Jerry agreed they were all issues. Next we cam inside and I asked Jerry to speak with Sal (Sales Mgr) to see what he can do regarding issues. Sal came over and shook my hand and said there is nothing he can do. I said "you need to bring this car to minimum factory conditions and get at minimum Bluetooth and the A/C fan repaird". Sal said "he can't". I then asked Sal "Ok - whats your best offer then given the car needs a lot of work and has been on your parking lot for over 1 year !" Sal said - ""let me worry about that. I can only offer you the asking price"!! Sal was not interested in customer relationship. I was ready to buy with money in pocket to buy on spot. Sal wanted only to make a profit instead of building customer relationship that would have brought him future repeat business and referrals to others. Instead he treated me like SH_T ! "" It was THE WORST EXPERIENCE OF MY LIFE ! I own 4 cars and have dealt with several sales and dealerships previously. This is probably the 9th car my family has owned and NEVER HAD I DEALTY WITH SUCH A CLUELESS BUSINESS PERSON !!! GO SOMEWHERE ELSE ! STAY AWAY !!! I WASTED 4 hours of my day on 15 minute conversation with a complete idiot ! More

KIA Sportage Lease Great Prices, quick approvals and very knowledgeable staff. Abdul was Very Professional and honest. We had a great shopping experience for a 2019 KIA Great Prices, quick approvals and very knowledgeable staff. Abdul was Very Professional and honest. We had a great shopping experience for a 2019 KIA Sportage “We’re very happy” More

Leased a new 2019 KIA Sportage Christopher Napolitano is the best salesman I have ever dealt with. Such a pleasure dealing with Chris and his follow up has been very professional. Christopher Napolitano is the best salesman I have ever dealt with. Such a pleasure dealing with Chris and his follow up has been very professional. I totally recommend Chris and Route 23 KIA More

Great Experience Love the car. I dealt with Abdul and Kareem. They are very honest, patient and professional. I would recommend Rt 23 KIA to all my friends and family. Love the car. I dealt with Abdul and Kareem. They are very honest, patient and professional. I would recommend Rt 23 KIA to all my friends and family. More

Very Helpful and honest Great experience buying a car. Everything went fast and smooth. I got the deal I wanted on the car I wanted. Abdul, the sales associate who sold me th Great experience buying a car. Everything went fast and smooth. I got the deal I wanted on the car I wanted. Abdul, the sales associate who sold me the car was very nice and made my whole experience very pleasant. More

Buying Car Good dealer but not all requirements was meet. Good salesperson who was very kind and polite. I would recommend this dealership to my family and frien Good dealer but not all requirements was meet. Good salesperson who was very kind and polite. I would recommend this dealership to my family and friends. More

Smoothes Car Buying Experience Ever I worked with Emily Cummings to purchase a new Kia Soul and she was so incredibly sweet and efficient, we may have found our family "go-to" person for I worked with Emily Cummings to purchase a new Kia Soul and she was so incredibly sweet and efficient, we may have found our family "go-to" person for years to come! More

Great Experience Emily was so great to work with! She wasn’t pushy at all and it was clear she was working to get you the best deal she could. Highly recommend her if Emily was so great to work with! She wasn’t pushy at all and it was clear she was working to get you the best deal she could. Highly recommend her if you’re looking to lease or buy. More

Friendly and personable associates Emily was very friendly and professional, she was very patient and understanding and didn't rush me into making any decisions. She made sure I was com Emily was very friendly and professional, she was very patient and understanding and didn't rush me into making any decisions. She made sure I was comfortable with my choice and made everything nice and easy. I would definitely recommend Emily and the dealership to anyone and i would go back there in the future More

!!!Great!!! The experience was wonderful I would definitely recommend Emily and Eddie to a friend they really made me feel welcome and special and I'm very gratef The experience was wonderful I would definitely recommend Emily and Eddie to a friend they really made me feel welcome and special and I'm very grateful More