Kia of Riverdale

excellent experience I was in the market for an SUV. I was open to a new or used vehicle. Emily was the sales-person I was dealing with. She was very pleasant and knowl I was in the market for an SUV. I was open to a new or used vehicle. Emily was the sales-person I was dealing with. She was very pleasant and knowledgeable as to what was available on the lot with the specifications I requested. The whole process only took about three hours and I was able to drive my new SUV home. I would recommend the Route 23 Kia dealer to everyone that is interested in purchasing a new or pre-owned vehicle. More

experience with dealer Good,knowledgeable and accommodating , make the experience smooth and easy ,salesman (Chris Napolitano manager Lorie and the rest of the staff were p Good,knowledgeable and accommodating , make the experience smooth and easy ,salesman (Chris Napolitano manager Lorie and the rest of the staff were professionals and very accommodating. Hillik, Zadok More

Very Good! Thank you to Rt. 23 Kia and to my salesman Chris Napolitano! Loving my new car. You made the car buying experience pleasant. Thank you for your p Thank you to Rt. 23 Kia and to my salesman Chris Napolitano! Loving my new car. You made the car buying experience pleasant. Thank you for your professionalism and making the sale quick. Thank you for making the special arrangements for delivering me my car (since I couldn't get back to the dealership) even on your day off! Emily Cummings helped with the leasing paperwork and she was also very friendly and pleasant to work with. More

The had what we wanted and were very professional!!! They where nice people, they where very friendly, when we where doing the test drive they explained a lot about the vehicle, it was excellent service, They where nice people, they where very friendly, when we where doing the test drive they explained a lot about the vehicle, it was excellent service, and I am very greatful.!!! More

Bad experience with Loan officer Hi, My name is Angel, I helped my sister(Rossana)purchased a car at Kia route 23 south, Riverdale. the sales person Emily was very professional an Hi, My name is Angel, I helped my sister(Rossana)purchased a car at Kia route 23 south, Riverdale. the sales person Emily was very professional and sincere, the price of the car was good. But we had a very bad experience with the Loan officer(Jimmy Sanchez) He was very arrogant, lack of patience, and sarcastic, and he was criticizing my personal loans history. I hope with this review things will be better. Thanks, Angel More

2019 Kia Soul Absolutely superb dealership! This is after I just gave Fe##e KIA 1 star, so I don’t take these ratings lightly! Abdul was such a joy to work with; he Absolutely superb dealership! This is after I just gave Fe##e KIA 1 star, so I don’t take these ratings lightly! Abdul was such a joy to work with; he is extremely knowledgeable and transparent with his numbers. If you are considering a KIA, look no further. This dealership is really going above and beyond to keep their clients happy. More

NEVER AGAIN ! Worst Dealership ! STAY AWAY !! I saw a used Mazda CX9 online on Autotrader.com that I was interested in. I sent email requesting information and received email from Veronica who was I saw a used Mazda CX9 online on Autotrader.com that I was interested in. I sent email requesting information and received email from Veronica who was very nice. I live in Stamford CT so this is a 1 hour and 15 min drive for me. I then spoke with a guy named Chris who confirmed vehicle in stock in lot and available and I told him I was coming with money in pocket to buy this car if it passed test drive and inspection. I drove 1 hour 15 min for nothing ! First they knew I was coming. When I got there I had to wait 45 minutes for a sales person !!! Why? They knew I was coming with money in hand !! While waiting I observed 2 sales people working with customers who then went to Sales Manager to discuss 'best offer' and each time I could see sales manager (who's name is SAL), was not lowering or offering any kind of deal. I observed each sales person go back to customer and basically say this is best we can do. I also saw each BOTH customers walk away from deal and say no thanks! I finally then met with Jerry (Internet sales) who was very nice and accommodating, He got the car, answered all my questions nicely. While inspecting the car, we noticed 1) the Bluetooth was not working; 2) the fan for A/C was making noise that can be overheard with radio on 3) All 4 tires were worn out; 4) paint was chipped near trunk; 5) Car needed new brakes in front; 6) minor cosmetic damages. All these items were noted and Jerry agreed they were all issues. Next we cam inside and I asked Jerry to speak with Sal (Sales Mgr) to see what he can do regarding issues. Sal came over and shook my hand and said there is nothing he can do. I said "you need to bring this car to minimum factory conditions and get at minimum Bluetooth and the A/C fan repaird". Sal said "he can't". I then asked Sal "Ok - whats your best offer then given the car needs a lot of work and has been on your parking lot for over 1 year !" Sal said - ""let me worry about that. I can only offer you the asking price"!! Sal was not interested in customer relationship. I was ready to buy with money in pocket to buy on spot. Sal wanted only to make a profit instead of building customer relationship that would have brought him future repeat business and referrals to others. Instead he treated me like SH_T ! "" It was THE WORST EXPERIENCE OF MY LIFE ! I own 4 cars and have dealt with several sales and dealerships previously. This is probably the 9th car my family has owned and NEVER HAD I DEALTY WITH SUCH A CLUELESS BUSINESS PERSON !!! GO SOMEWHERE ELSE ! STAY AWAY !!! I WASTED 4 hours of my day on 15 minute conversation with a complete idiot ! More

KIA Sportage Lease Great Prices, quick approvals and very knowledgeable staff. Abdul was Very Professional and honest. We had a great shopping experience for a 2019 KIA Great Prices, quick approvals and very knowledgeable staff. Abdul was Very Professional and honest. We had a great shopping experience for a 2019 KIA Sportage “We’re very happy” More

Leased a new 2019 KIA Sportage Christopher Napolitano is the best salesman I have ever dealt with. Such a pleasure dealing with Chris and his follow up has been very professional. Christopher Napolitano is the best salesman I have ever dealt with. Such a pleasure dealing with Chris and his follow up has been very professional. I totally recommend Chris and Route 23 KIA More

Great Experience Love the car. I dealt with Abdul and Kareem. They are very honest, patient and professional. I would recommend Rt 23 KIA to all my friends and family. Love the car. I dealt with Abdul and Kareem. They are very honest, patient and professional. I would recommend Rt 23 KIA to all my friends and family. More