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Kia of Riverdale
Riverdale, NJ
722 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 31, 2020
I had the pleasure in having Kamille patiently and professionally guide me through the process of purchasing a vehicle for my family. She provided me with vehicle knowledge as well as accommodations I professionally guide me through the process of purchasing a vehicle for my family. She provided me with vehicle knowledge as well as accommodations I requested to suit the needs of my family when looking for a safe car. She made the process simple and easy without having the stress or pressure compared to other dealerships. I am extremely grateful for this positive experience I had. If you are looking to purchase a vehicle I highly recommend working with Kamille. More
by Gemi112
Employees Worked With
Kamille Gutierrez
January 30, 2020
Great dealer! Should be 10 Stars!!Kamille was very Great dealer! Should be 10 Stars!! Kamille was very patient with me since I took an inordinate amount of time to make up my mind. She walked me th Great dealer! Should be 10 Stars!! Kamille was very patient with me since I took an inordinate amount of time to make up my mind. She walked me through every color and option with zero pressure!! I feel I got a fair deal. Will definitely return and will recommend this dealer to all my friends and family!!! Advice? Shop other dealers, get your best price, then shop at Route 23 Kia and watch them beat the others! Ask for Kamille..She’s amazing at what she does!!! More
by Sofie928
Employees Worked With
Kamille Gutierrez
January 04, 2020
Fantastic Finance Manager I am so happy with my purchase and received a fantastic deal. The finance manager Mo was very helpful and took the time to explain everything step by I am so happy with my purchase and received a fantastic deal. The finance manager Mo was very helpful and took the time to explain everything step by step. I highly recommended this dealership and will be referring my friends and family. More
by sabrina201
Employees Worked With
Morad Falah
December 23, 2019
ABUSIVE employee behavior towards customer Saw a used HONDA for sale advertised for $14.9K. After the ridiculous fees the cost came out to be $21,9K. Got passed the initial shock and began nego Saw a used HONDA for sale advertised for $14.9K. After the ridiculous fees the cost came out to be $21,9K. Got passed the initial shock and began negotiating in good faith. We were between $18.9K and $18K. I went to the used car salesman Sergio - I thought was agreed on $18.5K. He then came to where my daughter and wife were sitting and said Steven, his manager, said $18.9K final. I went to clarify the conversation and Steven yelled "GET OUT OF HERE, I DON"T WANT YOUR BUSINESS." My wife and daughter walked out and Sergio decided to put his hands on me to PHYSICALLY usher me out the door ---- WOW, never experienced this before. As I left, Sergio yelled out the door, "GET IN THE BACK OF YOUR CAR and GET OUT OF HERE." Big mistake going to Kia on Route 23. Next time if I want this kind of experience I'll join the MMA. -------------------------------------------------------------------------------------- I should add.... just before I wrote this I called the dealership to express my displeasure. I spoke to a wonderful person named Annette. Very friendly and seemed sincerely interested in discussing. After describing my nightmare experience, she went to the manager - who apparently was the Steven who yelled "I don't want your business." She said that Steven still does not want my business and has no comment on the abusive behavior. ---- STEVEN - Please don't misconstrue my intent of the call. I DO NOT WANT to do business with Route 23 KIA. I DO NOT WANT your used HONDA. More
by Jsa
Employees Worked With
STEVEN, SERGIO, Ed Falah
November 18, 2019
Bait and switch, will do anything to get you in the door! Do not fall for their scam! They lure you in with false advertisements, you make an appointment 1 hour and of of a sudden geez sorry that car is gon Do not fall for their scam! They lure you in with false advertisements, you make an appointment 1 hour and of of a sudden geez sorry that car is gone! More
by Tchrist
Employees Worked With
Anette, Danny Hoyos-Montero, Ashley Warhurst
August 28, 2019
Crooked Finance Manager Sales rep came to an agreement on a price and then went to meet the Finance Manager he was extremely nasty and tried to overcharge me all extra fees. Sales rep came to an agreement on a price and then went to meet the Finance Manager he was extremely nasty and tried to overcharge me all extra fees. Not sure how he holds a job but I cant see this dealership staying in business with these type of employees More
by Joe
Employees Worked With
Morad Falah
August 24, 2019
Great service and friendly atmosphere I recently entered route 23 Kia to look for cars for my son. Danny was our sales representative and was very professional and well educated in his po I recently entered route 23 Kia to look for cars for my son. Danny was our sales representative and was very professional and well educated in his position. He helped us find what we were looking for and my son walked out with a 2020 Kia Sportage. The process was quick and thorough. Danny did such a great job that I ended up turning my Kia Optima in for a new one. He worked hard to meet my needs. I highly recommend this dealership. Everyone was very friendly. Positive atmosphere. More
by Sunshinydaykim
Employees Worked With
Marcos Salas, Rosario Sferrazza, Danny Hoyos-Montero
August 22, 2019
Positive The dealer was nice and patience. This is the second time I use this dealership and I may com back in the future. The price is decent. Thanks!! The dealer was nice and patience. This is the second time I use this dealership and I may com back in the future. The price is decent. Thanks!! More
by Gonen
Employees Worked With
Marcos Salas, Rosario Sferrazza, Dominic Rose, Mohammed Falah, Danny Hoyos-Montero
August 14, 2019
Liars, Jerks, and Time Wasters Avoid at all costs!!!!! I would give zero stars if possible. Completely unprofessional from start to finish. "Ashley" the internet sales rep never Avoid at all costs!!!!! I would give zero stars if possible. Completely unprofessional from start to finish. "Ashley" the internet sales rep never responded in over 24 hours to both a text and a voicemail. Advertised "internet price" was not honored. Sale price was 5k more than advertised. "Special Finance Manager" was rude, condescending, and never once listened to my price parameters. Took a deposit that I didn't need to put down since I had pre-approval from a lender before walking in. Made me switch my car insurance when they couldn't even close the deal at the correct price. Even after telling them my maximum budget and giving them a second chance they showed me cars that would not work for my budget. Completely wasted my day off. They just tell lies or hope people are so desperate for a vehicle that they will take whatever terrible rip-off of a deal they present to them. Absolutely terrible, and not how a business should be run. More
by Swizz
Employees Worked With
Morad Falah, Mohammed Falah
August 07, 2019
Worst finance manager ever Went to buy a Ford truck and after I negotiated the price hey send me to the finance manager MO. He was terrible and wanted to charge me $3,000 more f Went to buy a Ford truck and after I negotiated the price hey send me to the finance manager MO. He was terrible and wanted to charge me $3,000 more for all types of items that were not needed in the truck. When back and forth with the manager who also tried to scam me and didn't want to return my money. Went as far as leaving the dealership I'm making me wait 45 minutes before returning my money. Worst experience ever. More
by Bil
Employees Worked With
Dominic Rose, Mohammed Falah, Rosa Rojas
