Kia of Riverdale

service experience My first visit for service on my new sorento. Jorge was pleasant and efficient getting costumers checked in and vehicles started on required work. Se My first visit for service on my new sorento. Jorge was pleasant and efficient getting costumers checked in and vehicles started on required work. Service was completed in a timely manor. Vehicle was washed and interior mats cleaned . Was a great experience. Thank You to Jorge and the service staff at RT. 23 Kia. Jim B. More

I had the pleasure in having Kamille patiently and professionally guide me through the process of purchasing a vehicle for my family. She provided me with vehicle knowledge as well as accommodations I professionally guide me through the process of purchasing a vehicle for my family. She provided me with vehicle knowledge as well as accommodations I requested to suit the needs of my family when looking for a safe car. She made the process simple and easy without having the stress or pressure compared to other dealerships. I am extremely grateful for this positive experience I had. If you are looking to purchase a vehicle I highly recommend working with Kamille. More

It was a pleasure working with Kamille! She was extremely professional and gave me a great deal on a 2020 Kia Telluride. I'll be back once my son is old enough to drive! extremely professional and gave me a great deal on a 2020 Kia Telluride. I'll be back once my son is old enough to drive! More

Great dealer! Should be 10 Stars!!Kamille was very Great dealer! Should be 10 Stars!! Kamille was very patient with me since I took an inordinate amount of time to make up my mind. She walked me th Great dealer! Should be 10 Stars!! Kamille was very patient with me since I took an inordinate amount of time to make up my mind. She walked me through every color and option with zero pressure!! I feel I got a fair deal. Will definitely return and will recommend this dealer to all my friends and family!!! Advice? Shop other dealers, get your best price, then shop at Route 23 Kia and watch them beat the others! Ask for Kamille..She’s amazing at what she does!!! More

Fantastic Finance Manager I am so happy with my purchase and received a fantastic deal. The finance manager Mo was very helpful and took the time to explain everything step by I am so happy with my purchase and received a fantastic deal. The finance manager Mo was very helpful and took the time to explain everything step by step. I highly recommended this dealership and will be referring my friends and family. More

ABUSIVE employee behavior towards customer Saw a used HONDA for sale advertised for $14.9K. After the ridiculous fees the cost came out to be $21,9K. Got passed the initial shock and began nego Saw a used HONDA for sale advertised for $14.9K. After the ridiculous fees the cost came out to be $21,9K. Got passed the initial shock and began negotiating in good faith. We were between $18.9K and $18K. I went to the used car salesman Sergio - I thought was agreed on $18.5K. He then came to where my daughter and wife were sitting and said Steven, his manager, said $18.9K final. I went to clarify the conversation and Steven yelled "GET OUT OF HERE, I DON"T WANT YOUR BUSINESS." My wife and daughter walked out and Sergio decided to put his hands on me to PHYSICALLY usher me out the door ---- WOW, never experienced this before. As I left, Sergio yelled out the door, "GET IN THE BACK OF YOUR CAR and GET OUT OF HERE." Big mistake going to Kia on Route 23. Next time if I want this kind of experience I'll join the MMA. -------------------------------------------------------------------------------------- I should add.... just before I wrote this I called the dealership to express my displeasure. I spoke to a wonderful person named Annette. Very friendly and seemed sincerely interested in discussing. After describing my nightmare experience, she went to the manager - who apparently was the Steven who yelled "I don't want your business." She said that Steven still does not want my business and has no comment on the abusive behavior. ---- STEVEN - Please don't misconstrue my intent of the call. I DO NOT WANT to do business with Route 23 KIA. I DO NOT WANT your used HONDA. More