Kia of Riverdale

Dealer Network please shutdown this dealership. I recently purchased a car online. After depositing the money, they refused to call back with any information on shipping the car. They picked up my I recently purchased a car online. After depositing the money, they refused to call back with any information on shipping the car. They picked up my trade with ease and I had to literally beg them to find a transport to send the vehicle I purchased. After 2 weeks of calling and not being able to get anyone to include the salesman, a guy called that barely spoke English saying he was dropping g off the car with no notification. The dealership refused to take my call and the condition of the car is totally garbage. I have to spend additional money getting this car in an operable condition to even pass inspection. Anyone buying a car in this area or online, please know that it’s best to drive additional miles to a more reputable dealer than to deal with this dealer team. Steven Motorola, Mustafa Ramadan, Valdrin Fareti should all find a different line of work. More

Bought a used 22 Kia Sorento from the dealership and had a terrible experience. I now realize this dealership is running a scam. They push shipping to out of state customers and lie about the condition of t a terrible experience. I now realize this dealership is running a scam. They push shipping to out of state customers and lie about the condition of their vehicles so people will buy the cars and then are stuck with the issues of the car. I asked for additional pictures and video to get a better feel for the condition of the car. I asked my salesman to specifically send pictures of any major imperfections with the car, but he said there was nothing major aside from your typical use of a car and the inside was "mint". That was a major lie. The car was delivered to me with a cigarette hole that was melted in to the center console, the car smells like smoke, there is a crack in the front bumper, the car arrived filthy on the inside with trash in several places. When I called the dealership to complain and resolve the issues, I was shuffled around and could not get a call back from a sales manager for days. Once I finally spoke with one and sent pictures of the issues, the SM agreed the car was in terrible condition. However, after speaking the General Manager, they said there is nothing they will do to fix the issues aside from offer a check to cover the cost of having the car detailed. More

The staff at Kia are very professional. Especially Deokie and David they answered all my questions and made me feel so welcome. Deokie made the finance transaction so smooth From start to f Especially Deokie and David they answered all my questions and made me feel so welcome. Deokie made the finance transaction so smooth From start to finish. She really cares for her customers. Best experience ever. More

Since I purchased mi Kia seltos everything has been bad. Damage to my car happened here.. when oil was changed and no oil in car.. that’s what led to not having car for 7 months being in their rental still Damage to my car happened here.. when oil was changed and no oil in car.. that’s what led to not having car for 7 months being in their rental still paying vehicle. After they fixed they had no appt for oil change took to another Kia where they found another issue… call them to take car and explain only one family car if car stays we need a rental they say oh no I can’t do anything about that. They’re irresponsible they have no accountability for them messing up my new car and all the issues that have followed.. horrible corporation. Cannot get rid of all the Karma they have caused me with this car ! Do NOT RECOMMEND THEM STAY AWAY! When the damage was done to my car thought I failure get new vehicle … Casey a horrible man there proceeded to ask me for money when they damaged car from beginning!!! I feel horrible of all I have to deal with this car and I was so happy to purchase it! This dealer is a joke!! They may have some people fooled but not too many!!! More

I had a great experience at Kia if Riverdale with Jordy as my rep. He made the process easy and smooth as possible. I would definitely buy from this dealership again. as my rep. He made the process easy and smooth as possible. I would definitely buy from this dealership again. More

I was contacted by three, separate people from this dealership regarding my on-line inquiry. The two sales people that initially contacted me could not adequately answer my questions about the vehicle dealership regarding my on-line inquiry. The two sales people that initially contacted me could not adequately answer my questions about the vehicle, and the sales manager (James Schimanski) who e-mailed later me never responded to my e-mail back to him. I guess they aren't particularly interested in moving the vehicle that has been sitting on their lot for nearly two months. More

We had an excellent experience with Pete O’Brein. He went above and beyond for us. He went above and beyond for us. More

Attentive when you are putting your money down, but when they screw up…crickets! Last night we bought a car there. I am getting insurance taken care of, trying to figure out how to print things in their they screw up…crickets! Last night we bought a car there. I am getting insurance taken care of, trying to figure out how to print things in their iPad, just trying to sped things up since there is no negotiations being there for 2.5-3 hours without a test drive and no other customers in the building is a bit much. They never gave me my license back. Pushed us along. When I realized today I don’t have my ID to pick up documents, we called and they immediately knew they had it. Why they wouldn’t call last night to say it’s there and we could turn around or early this morning to say it’s there and plan a way that I get it back. So my husband now gets to clock out of work to drive there to pick it up because they will not bring it here. So while they are getting your money, sure they were attentive after that, good luck! Fix your mistakes and do the right thing! More

John McCarthy was a pleasure to deal with when I made my purchase. He truly made my car buying experience very easy. I would highly recommend purchasing a car from him! purchase. He truly made my car buying experience very easy. I would highly recommend purchasing a car from him! More

Here is what happened. For two days I had been in contact with Rachel from Kia of Riverdale I explained to her how difficult it is for me come there to finish up this deal. For two days I had been in contact with Rachel from Kia of Riverdale I explained to her how difficult it is for me come there to finish up this deal. I live 1.5 hours away and I work. After much discussion we decided on 10/07/2022 at 1:30 PM. I took time off and left my job early in order to do this. I gave her a text 15 min before my arrival to let her know that I would be there soon. When I arrived I went to the front desk and said "Hi I'm Chris Pearson" they looked at me like I had two heads and said what. I replied "I'm Chris Pearson and I'm here to see Standley". They said ok I'll get him. When he arrived I said once again "Hi Stanley (and shook his hand and clearly said) "Hi I'm Chris Pearson" he replied "What can I do for you?" I told him I'm here to buy a car he said oh follow me. I had talked with this man the two days before discussing my submitted application and my desired car . Once at his desk he asked me what kind of car are you interested in? We went over a few cars I was interested in. He then went to get one off the cars and I walked out. This was the most horrible experience I ever had with any dealer not to mention the gas I wasted traveling down there. I was very serious about purchasing the car I came with the deposit in cash. They gave me a number to contact them to resolve the problem and when I called and explained the person on the other end of the phone did know anything about it. More