Kia of Riverdale

Worst experience of my life. - Sold me a car that they did not have the title for. - Had to drive for months with expired temp tags and expired temp registration. - Was give - Sold me a car that they did not have the title for. - Had to drive for months with expired temp tags and expired temp registration. - Was given a piece of paper that said they were "working on getting the title" 3 months after I purchased my 2nd vehicle from this dealership. - After roughly 35 phone calls, I was able to get the title 8 months after purchasing the car. - 10 times out of 10 when I was told "We'll give you a call tomorrow morning" I never received a call. - Sold me a car imported from Canada, then pretended they had no idea it was an import. This meant ALL internet based features would *never* work (Including remote start, anti-theft system, in car WiFi, and more). - Car was sold with paperwork stating the VIN was checked for recalls on the US recall website, the VIN doesn't work on that site because it's an import. (I tried it myself) - To confirm the car did not have the recalls checked, I called the maintenance department of Kia of Riverdale and asked to have my VIN checked, guess what? They couldn't check it because Canadian VIN's can't be ran by Kia of US equipment. - Car was sold with paperwork stating the Warranty time-frame, which was void since imported vehicles do not have the same warranty as US manufactured vehicles. No one mentioned this during the sale. - Instead of taking the imported car back, they treated it like a trade-in, which cost me thousands of dollars to basically give-back the car that they shouldn't have sold. All of the financing had to be re-done. - When I first tried to just get a different car (Kia Telluride) I ran the VIN on every single Telluride listed on the website, they were all from Canada. - After refusing to deal with excuses, I went to the dealership. The manager told me "I'll be with you in one minute" 30 minutes later after finding them in their office, they said "Oh, I thought you left" (I was the ONLY one in the waiting area). - After returning the imported Kia Telluride and having to get a Honda Pilot (The only vehicle with a 3rd row that was not from Canada) I didn't get ANY paperwork regarding the vehicle. When I asked the finance manager why I would get paperwork for the first purchase and not the 2nd purchase, he stated "Oh that's just how the other finance employee does it, that's not how I do it"? - I have multiple voicemails of multiple staff members from Kia of Riverdale stating they originally had the title, which they never did. It took literally months to get the title. - When I argued that the dealership should take the original car back (3 days after purchase) staff members not even 10ft away talked trash as if I couldn't hear them. Will be reporting this dealership everywhere possible. I was *lucky* enough to find out about the first car being from Canada, most of the car buyers wouldn't find that out until they tried to get a warranty repair which (Confirmed from Kia corporate) would not be possible at a US-based Kia dealership without jumping through multiple hoops. Repair shops literally cannot even run the VIN if the car is from Canada. The parts are different than US based parts (Confirmed from a Kia certified technician). At one point I was told "Come pick up a document that says you don't have the title" I asked 3 times for them to have the document ready before I come there. Drove 2 hours to their location and was told "Oh we have no idea what you're talking about". More

If I could give zero stars I would. I was interested in a CLS63 they had and they did not ever answer any of my requests. What's the point of advertising online of you're not answering I was interested in a CLS63 they had and they did not ever answer any of my requests. What's the point of advertising online of you're not answering your online inquiries. Fire whoever is in charge of that aspect.of.your dealership immediately, cause they are costing you customers. More

Look at reviews. Multiple complaints. Mustafa Ramadan is a liar. Stole my deposit on a new car i bought. Tokd me i had to pick it up earlier than originally stated so Multiple complaints. Mustafa Ramadan is a liar. Stole my deposit on a new car i bought. Tokd me i had to pick it up earlier than originally stated so left my vacation early. When i arrived, he didnt have a car and refused to follow up. Do not do business with this person or dealership. MUSTAFA RAMADAN IS A DISHONEST PERSPN AND THIS DEALERSHIP SEEMS TO HAVE LOTS OF BAD REVIEW. AVOID THEM!!!!!!! More

Drove over 2 hours to meet with Pete Obrien. Had my truck ready and waiting. In and out. Top self dealer. Top self salesmen that Pete! No hassle at all. P.S. Ask Pete to tell you a joke! Had my truck ready and waiting. In and out. Top self dealer. Top self salesmen that Pete! No hassle at all. P.S. Ask Pete to tell you a joke! More

Dealer Network please shutdown this dealership. I recently purchased a car online. After depositing the money, they refused to call back with any information on shipping the car. They picked up my I recently purchased a car online. After depositing the money, they refused to call back with any information on shipping the car. They picked up my trade with ease and I had to literally beg them to find a transport to send the vehicle I purchased. After 2 weeks of calling and not being able to get anyone to include the salesman, a guy called that barely spoke English saying he was dropping g off the car with no notification. The dealership refused to take my call and the condition of the car is totally garbage. I have to spend additional money getting this car in an operable condition to even pass inspection. Anyone buying a car in this area or online, please know that it’s best to drive additional miles to a more reputable dealer than to deal with this dealer team. Steven Motorola, Mustafa Ramadan, Valdrin Fareti should all find a different line of work. More

Bought a used 22 Kia Sorento from the dealership and had a terrible experience. I now realize this dealership is running a scam. They push shipping to out of state customers and lie about the condition of t a terrible experience. I now realize this dealership is running a scam. They push shipping to out of state customers and lie about the condition of their vehicles so people will buy the cars and then are stuck with the issues of the car. I asked for additional pictures and video to get a better feel for the condition of the car. I asked my salesman to specifically send pictures of any major imperfections with the car, but he said there was nothing major aside from your typical use of a car and the inside was "mint". That was a major lie. The car was delivered to me with a cigarette hole that was melted in to the center console, the car smells like smoke, there is a crack in the front bumper, the car arrived filthy on the inside with trash in several places. When I called the dealership to complain and resolve the issues, I was shuffled around and could not get a call back from a sales manager for days. Once I finally spoke with one and sent pictures of the issues, the SM agreed the car was in terrible condition. However, after speaking the General Manager, they said there is nothing they will do to fix the issues aside from offer a check to cover the cost of having the car detailed. More

The staff at Kia are very professional. Especially Deokie and David they answered all my questions and made me feel so welcome. Deokie made the finance transaction so smooth From start to f Especially Deokie and David they answered all my questions and made me feel so welcome. Deokie made the finance transaction so smooth From start to finish. She really cares for her customers. Best experience ever. More

Since I purchased mi Kia seltos everything has been bad. Damage to my car happened here.. when oil was changed and no oil in car.. that’s what led to not having car for 7 months being in their rental still Damage to my car happened here.. when oil was changed and no oil in car.. that’s what led to not having car for 7 months being in their rental still paying vehicle. After they fixed they had no appt for oil change took to another Kia where they found another issue… call them to take car and explain only one family car if car stays we need a rental they say oh no I can’t do anything about that. They’re irresponsible they have no accountability for them messing up my new car and all the issues that have followed.. horrible corporation. Cannot get rid of all the Karma they have caused me with this car ! Do NOT RECOMMEND THEM STAY AWAY! When the damage was done to my car thought I failure get new vehicle … Casey a horrible man there proceeded to ask me for money when they damaged car from beginning!!! I feel horrible of all I have to deal with this car and I was so happy to purchase it! This dealer is a joke!! They may have some people fooled but not too many!!! More

I had a great experience at Kia if Riverdale with Jordy as my rep. He made the process easy and smooth as possible. I would definitely buy from this dealership again. as my rep. He made the process easy and smooth as possible. I would definitely buy from this dealership again. More

I was contacted by three, separate people from this dealership regarding my on-line inquiry. The two sales people that initially contacted me could not adequately answer my questions about the vehicle dealership regarding my on-line inquiry. The two sales people that initially contacted me could not adequately answer my questions about the vehicle, and the sales manager (James Schimanski) who e-mailed later me never responded to my e-mail back to him. I guess they aren't particularly interested in moving the vehicle that has been sitting on their lot for nearly two months. More