Kia of Riverdale

Attentive when you are putting your money down, but when they screw up…crickets! Last night we bought a car there. I am getting insurance taken care of, trying to figure out how to print things in their they screw up…crickets! Last night we bought a car there. I am getting insurance taken care of, trying to figure out how to print things in their iPad, just trying to sped things up since there is no negotiations being there for 2.5-3 hours without a test drive and no other customers in the building is a bit much. They never gave me my license back. Pushed us along. When I realized today I don’t have my ID to pick up documents, we called and they immediately knew they had it. Why they wouldn’t call last night to say it’s there and we could turn around or early this morning to say it’s there and plan a way that I get it back. So my husband now gets to clock out of work to drive there to pick it up because they will not bring it here. So while they are getting your money, sure they were attentive after that, good luck! Fix your mistakes and do the right thing! More

Here is what happened. For two days I had been in contact with Rachel from Kia of Riverdale I explained to her how difficult it is for me come there to finish up this deal. For two days I had been in contact with Rachel from Kia of Riverdale I explained to her how difficult it is for me come there to finish up this deal. I live 1.5 hours away and I work. After much discussion we decided on 10/07/2022 at 1:30 PM. I took time off and left my job early in order to do this. I gave her a text 15 min before my arrival to let her know that I would be there soon. When I arrived I went to the front desk and said "Hi I'm Chris Pearson" they looked at me like I had two heads and said what. I replied "I'm Chris Pearson and I'm here to see Standley". They said ok I'll get him. When he arrived I said once again "Hi Stanley (and shook his hand and clearly said) "Hi I'm Chris Pearson" he replied "What can I do for you?" I told him I'm here to buy a car he said oh follow me. I had talked with this man the two days before discussing my submitted application and my desired car . Once at his desk he asked me what kind of car are you interested in? We went over a few cars I was interested in. He then went to get one off the cars and I walked out. This was the most horrible experience I ever had with any dealer not to mention the gas I wasted traveling down there. I was very serious about purchasing the car I came with the deposit in cash. They gave me a number to contact them to resolve the problem and when I called and explained the person on the other end of the phone did know anything about it. More

John McCarthy was a pleasure to deal with when I made my purchase. He truly made my car buying experience very easy. I would highly recommend purchasing a car from him! purchase. He truly made my car buying experience very easy. I would highly recommend purchasing a car from him! More

****DO-NOT GO HERE**** WORST DEALERSHIP EVER-HAD MY CAR OVER 2 HOURS WENT TO COLLECT IT AND THEY HADNT EVEN LOOKED AT THE CAR YET. IT WAS A BROKEN HANDLE. NO COMMUNICATION. TOLD ME THEY WERE "BACKED-UP' BU OVER 2 HOURS WENT TO COLLECT IT AND THEY HADNT EVEN LOOKED AT THE CAR YET. IT WAS A BROKEN HANDLE. NO COMMUNICATION. TOLD ME THEY WERE "BACKED-UP' BUT YET ALL THESE PEOPLE WERE STANDING AROUND LOOKING BORED. WOW WASTE MY TIME THIS PLACE SUCKS HOPE THEY CLOSE. More

OMG! I'm so happy! I would recommend anyone to go see salesperson Jihad at Kia of Riverdale. He was so friendly and down to earth. I got a great car for a I'm so happy! I would recommend anyone to go see salesperson Jihad at Kia of Riverdale. He was so friendly and down to earth. I got a great car for a great price! Thanks Jihad! More

They are very nice when you are there buying a car, after you buy they don't even return your calls if you have any questions. Also, be aware that they charge you unnecessary extra charges and they don after you buy they don't even return your calls if you have any questions. Also, be aware that they charge you unnecessary extra charges and they don't even tell you about it or let you read the contract before signing it. I don't recommended this dealer, save yourself a headache. More

What a fabulous dealership. Straight up no bull, no hidden fees, everything was straight forward and transparent. Pricing was broken down and easy to understand with no suprizes Straight up no bull, no hidden fees, everything was straight forward and transparent. Pricing was broken down and easy to understand with no suprizes. Would highly recommend. More

Bought a vehicle from this place not happy they took my money and ran with it. Week later engine came on when I told Steve about he told me to bring it down. I couldn’t bring it down because I took it to a money and ran with it. Week later engine came on when I told Steve about he told me to bring it down. I couldn’t bring it down because I took it to a mechanic and was told to not drive it that far. When I did tell Steve my vehicle had warranty now that they say I don’t have warranty now they don’t want to fix it. So I feel they took advantage of an 63 yr old lady. Now I will take this matter to another level. They been giving me the runaround for over a week. When I call all they do put me on hold someone else answer and it will go on til I get someone. They are unprofessional they have no answer no respect. More

Such a great experience at Kia Riverdale. Great personalized service, quick response times, and quality care! Would highly recommend Eli in the showroom if looking at Kia options. Great personalized service, quick response times, and quality care! Would highly recommend Eli in the showroom if looking at Kia options. More