Kia of Riverdale

If I could give 0 stars I would, this is the worst dealership I've ever dealt with, nothing but lies and scams. I was prepared to buy a new K5 the night I made an appointment, as I'm sitting with a sa dealership I've ever dealt with, nothing but lies and scams. I was prepared to buy a new K5 the night I made an appointment, as I'm sitting with a salesman negotiating a deal, another person from the dealership suddenly comes over and asks for keys and says another customer wants to take it for a test drive. If I wasn't seriously interested in the vehicle I wouldn't have cared so much, but really in the middle of a deal. We do the usual back and forth and it was agreed the MSRP would be the price of the vehicle, he then comes back with some absurd finance rate ( my credit rating is 750+)when it clearly had a totally different rate for that vehicle on there website which they would not honor and said it was an error and should not have been on the website. So I said I would get a rate and loan on my own and come back the next day. I wanted to put a down payment that night to hold the vehicle and the finance guy said he couldn't hold the vehicle. I've never been told that before from a car dealer. I then asked for the breakout price of the vehicle so I could return with a cashiers/certified check and they come back with a $2,000 mark up on vehicle, $800 doc fees and $1,800 etching fees. How did we just agree on one price and then you try to scam me by adding a markup fee and etching fees that were never discussed. Then in the midst of that, another guy comes over and says the car just sold. How does a car get sold when Im in the middle of purchasing it. This dealership is a bunch of liars and scam artists!! Are you guys really that greedy!! Wouldn't recommend this place to my worst enemy. More

It's been about 10 years since I purchased a car from a dealer, my last two cars were online purchases. One of those cars, a Fiat 500 2012 got totaled in an accident and I was in need of a new car. After dealer, my last two cars were online purchases. One of those cars, a Fiat 500 2012 got totaled in an accident and I was in need of a new car. After MUCH research on EV's I settled on the KIA NIRO and reached out to Kia Riverdale because they were the only ones in my area who had multiple colors to choose from. The getting-to-know-the-car process was smooth, the guy I dealt with Jayden, very personable, it was a really good experience and also dealing with his manager Mustafa. Long story short I got the car and after I had questions, as it was my first KIA EV so I reached out to the GM James Morando and the guy was awesome, so responsive, so caring about how everything went, I was honestly shocked as I thought that once I buy the car they could care less but totally opposite, they're there even after. They probably got me as a customer for life, I'm really enjoying the NIRO, it is everything I expected and more and I will definitely check this dealership first in the future when I'm back on the market because even though it is further from me than some others, these people are reliable. More

Emailed them a 6 days ago and I haven't heard anything back so not too impressed. back so not too impressed. More

Run don't walk away! I DO NOT RECOMMEND. My fiance and I bought a 2019 Jeep compass end of April. It took them over a month to get us our plates although they were at I DO NOT RECOMMEND. My fiance and I bought a 2019 Jeep compass end of April. It took them over a month to get us our plates although they were at the dealership a week after we purchased the car. The salesman was just to lazy to go looking for them. After having the car for a month we started hearing weird noises coming from the transmission, which I had already told the salesman about and he said to bring it in and they'd take a look at it. So that what we did. Brought the car in mid May, after a week of the car being in the shop I called to follow up since I hadn't heard from them, turns out they hadn't even looked at it yet, stating they were too busy. Guess we weren't a priority for them. He said they would look at it that afternoon and they'd call me back. A few days go by still no call, so of course I call them to follow up. They said that they had called the warranty company earlier in the week and were waiting on the warranty company to approve the work. I happened to call the warranty company myself to see what the hold up was and they told me they had just received the claim and that they were actually waiting on Kia. They had sent in inaccurate information and needed them to run some additional tests. So basically Kia called them AFTER I called to follow up. Now at this point the car has been in the shop for over two weeks with absolutely nothing taken care of. I called Jorge back at the shop and he tried to tell me that they were waiting on the warranty again which I told him I knew was a lie. I told him that I needed my car back, I am 6 months pregnant and need a car for work and to get to dr. appointments, he said he'd talk to his manager and see what they can do, said he would call me back. A few days later still no call back, so I call them back and he puts me on hold to go talk to the manager, although supposedly he was going to do that a few days prior, he comes back on the phone and tells me they can get me a loaner. Okay fine at this point it's the least they can do since they've had my car in the shop at this point for about 3 weeks. They finally change the transmission, tell us the car is ready for pick up. I go pick it up, drive it down the street and hear a really loud sound and it smells like something is burning. You can feel the transmission changing, obvious! Seriously! How am I supposed to get back home and get around without a car again!? He apologized which at this point means absolutely nothing to me and told me he'd call me when a loaner becomes available, it is not middle of September and I'm still waiting for a call. During this whole process I also spoke to a general manager at Kia to see if there was anything that can be done seeing as the car had been in the shop since middle of may and it's one problem after another. He said there was not much they could do, that once the car is off the lot it becomes the customers responsibility, that it is up to the dealership to decide how to handle. He said what they could do is buy the car back from us, but of course at a lower price. NEVER EVER DO BUSINESS WITH THESE PEOPLE! They do not care about their customers at all. They got their money and they could care less about anything else. Customer service sucks, the mechanics seems like they are straight out of school and have no idea what they are doing, and all they did was lie to me about everything. I finally brought the car somewhere else and within a day they already figured out what was wrong and had already contacted the warranty to get all the work approved. Definitely nothing like the service I received at Kia. More

Leased a forte in March 2020. Car was delivered to my home due to beginning of covid. Now, as lease is expiring. I've called 5x in past 5 days seeking a copy of original contract Car was delivered to my home due to beginning of covid. Now, as lease is expiring. I've called 5x in past 5 days seeking a copy of original contract and how to buyout or finance the buyout. NOT ONE CALL from finance. One text from a salesperson thinking I was looking to buy a used 2020 forte. Discovered the dealership changed hands sometime in 2021. Original dealership wasn't the greatest, but this TOTAL LACK of communication from someone looking to finance a buyout (along with original contract) is disgusting. More

Over the past 3 days I have called, emailed and texted with this dealer and the response has been dismal at best. No one returns calls at all. This was a very frustrating experience and I only imagine how with this dealer and the response has been dismal at best. No one returns calls at all. This was a very frustrating experience and I only imagine how awful the customer service would be here. It seems that they don’t care. More

I am giving this dealer five stars because of parts manager Chris Vaness who helped me get the CORRECT tires for my car QUICKLY and with EXCELLENT COMMUNICATION. Thanks Chris! manager Chris Vaness who helped me get the CORRECT tires for my car QUICKLY and with EXCELLENT COMMUNICATION. Thanks Chris! More

I don’t normally take the time to leave a bad review but this experience was terrible from start to finish. The lack of communication was very stressful, they would ask for additional information 4-5 days a this experience was terrible from start to finish. The lack of communication was very stressful, they would ask for additional information 4-5 days after initial contact. They didn’t start working on my plates until almost 2 weeks after i had already left with the car. They didn’t pay off my trade in for an ENTIRE TWO WEEKS and i was forced to make the following payment. Their management team had the audacity to say, don’t make the payment they will give you a grace period and it won’t affect your credit if the payment is late. The main manager who worked on my deal (Mustafa Ramadan) was supposed to pay off my trade in 2 weeks prior to the 5th a waited for the 4th to mail out a check. His words exactly were ‘i did my job by mailing it out before the 5th’ knowing that it’ll take that check at least a few days to arrive and a few days to clear. Stay away from this dealership you will only regret it even if you enjoy the car you’re newly in. More

horrible customer service, rude staff. Would never purchase from here Workers need better training in dealing with customers/making sales. Wouldnt recommend Would never purchase from here Workers need better training in dealing with customers/making sales. Wouldnt recommend More

My daughters Seltos coming off lease Had the pleasure of dealing with Kevin and Hani Breath of fresh air Very professional and sincere There managers should be proud that they work for them Always in to dealing with Kevin and Hani Breath of fresh air Very professional and sincere There managers should be proud that they work for them Always in touch with me I would highly recommend them to you all My daughter decided to extend her lease for now But will do business with them later for sure Thank you guys More