Kia of Riverdale

Leased a forte in March 2020. Car was delivered to my home due to beginning of covid. Now, as lease is expiring. I've called 5x in past 5 days seeking a copy of original contract Car was delivered to my home due to beginning of covid. Now, as lease is expiring. I've called 5x in past 5 days seeking a copy of original contract and how to buyout or finance the buyout. NOT ONE CALL from finance. One text from a salesperson thinking I was looking to buy a used 2020 forte. Discovered the dealership changed hands sometime in 2021. Original dealership wasn't the greatest, but this TOTAL LACK of communication from someone looking to finance a buyout (along with original contract) is disgusting. More

Over the past 3 days I have called, emailed and texted with this dealer and the response has been dismal at best. No one returns calls at all. This was a very frustrating experience and I only imagine how with this dealer and the response has been dismal at best. No one returns calls at all. This was a very frustrating experience and I only imagine how awful the customer service would be here. It seems that they don’t care. More

I am giving this dealer five stars because of parts manager Chris Vaness who helped me get the CORRECT tires for my car QUICKLY and with EXCELLENT COMMUNICATION. Thanks Chris! manager Chris Vaness who helped me get the CORRECT tires for my car QUICKLY and with EXCELLENT COMMUNICATION. Thanks Chris! More

I don’t normally take the time to leave a bad review but this experience was terrible from start to finish. The lack of communication was very stressful, they would ask for additional information 4-5 days a this experience was terrible from start to finish. The lack of communication was very stressful, they would ask for additional information 4-5 days after initial contact. They didn’t start working on my plates until almost 2 weeks after i had already left with the car. They didn’t pay off my trade in for an ENTIRE TWO WEEKS and i was forced to make the following payment. Their management team had the audacity to say, don’t make the payment they will give you a grace period and it won’t affect your credit if the payment is late. The main manager who worked on my deal (Mustafa Ramadan) was supposed to pay off my trade in 2 weeks prior to the 5th a waited for the 4th to mail out a check. His words exactly were ‘i did my job by mailing it out before the 5th’ knowing that it’ll take that check at least a few days to arrive and a few days to clear. Stay away from this dealership you will only regret it even if you enjoy the car you’re newly in. More

horrible customer service, rude staff. Would never purchase from here Workers need better training in dealing with customers/making sales. Wouldnt recommend Would never purchase from here Workers need better training in dealing with customers/making sales. Wouldnt recommend More

My daughters Seltos coming off lease Had the pleasure of dealing with Kevin and Hani Breath of fresh air Very professional and sincere There managers should be proud that they work for them Always in to dealing with Kevin and Hani Breath of fresh air Very professional and sincere There managers should be proud that they work for them Always in touch with me I would highly recommend them to you all My daughter decided to extend her lease for now But will do business with them later for sure Thank you guys More

Worst experience of my life. - Sold me a car that they did not have the title for. - Had to drive for months with expired temp tags and expired temp registration. - Was give - Sold me a car that they did not have the title for. - Had to drive for months with expired temp tags and expired temp registration. - Was given a piece of paper that said they were "working on getting the title" 3 months after I purchased my 2nd vehicle from this dealership. - After roughly 35 phone calls, I was able to get the title 8 months after purchasing the car. - 10 times out of 10 when I was told "We'll give you a call tomorrow morning" I never received a call. - Sold me a car imported from Canada, then pretended they had no idea it was an import. This meant ALL internet based features would *never* work (Including remote start, anti-theft system, in car WiFi, and more). - Car was sold with paperwork stating the VIN was checked for recalls on the US recall website, the VIN doesn't work on that site because it's an import. (I tried it myself) - To confirm the car did not have the recalls checked, I called the maintenance department of Kia of Riverdale and asked to have my VIN checked, guess what? They couldn't check it because Canadian VIN's can't be ran by Kia of US equipment. - Car was sold with paperwork stating the Warranty time-frame, which was void since imported vehicles do not have the same warranty as US manufactured vehicles. No one mentioned this during the sale. - Instead of taking the imported car back, they treated it like a trade-in, which cost me thousands of dollars to basically give-back the car that they shouldn't have sold. All of the financing had to be re-done. - When I first tried to just get a different car (Kia Telluride) I ran the VIN on every single Telluride listed on the website, they were all from Canada. - After refusing to deal with excuses, I went to the dealership. The manager told me "I'll be with you in one minute" 30 minutes later after finding them in their office, they said "Oh, I thought you left" (I was the ONLY one in the waiting area). - After returning the imported Kia Telluride and having to get a Honda Pilot (The only vehicle with a 3rd row that was not from Canada) I didn't get ANY paperwork regarding the vehicle. When I asked the finance manager why I would get paperwork for the first purchase and not the 2nd purchase, he stated "Oh that's just how the other finance employee does it, that's not how I do it"? - I have multiple voicemails of multiple staff members from Kia of Riverdale stating they originally had the title, which they never did. It took literally months to get the title. - When I argued that the dealership should take the original car back (3 days after purchase) staff members not even 10ft away talked trash as if I couldn't hear them. Will be reporting this dealership everywhere possible. I was *lucky* enough to find out about the first car being from Canada, most of the car buyers wouldn't find that out until they tried to get a warranty repair which (Confirmed from Kia corporate) would not be possible at a US-based Kia dealership without jumping through multiple hoops. Repair shops literally cannot even run the VIN if the car is from Canada. The parts are different than US based parts (Confirmed from a Kia certified technician). At one point I was told "Come pick up a document that says you don't have the title" I asked 3 times for them to have the document ready before I come there. Drove 2 hours to their location and was told "Oh we have no idea what you're talking about". More

If I could give zero stars I would. I was interested in a CLS63 they had and they did not ever answer any of my requests. What's the point of advertising online of you're not answering I was interested in a CLS63 they had and they did not ever answer any of my requests. What's the point of advertising online of you're not answering your online inquiries. Fire whoever is in charge of that aspect.of.your dealership immediately, cause they are costing you customers. More

Look at reviews. Multiple complaints. Mustafa Ramadan is a liar. Stole my deposit on a new car i bought. Tokd me i had to pick it up earlier than originally stated so Multiple complaints. Mustafa Ramadan is a liar. Stole my deposit on a new car i bought. Tokd me i had to pick it up earlier than originally stated so left my vacation early. When i arrived, he didnt have a car and refused to follow up. Do not do business with this person or dealership. MUSTAFA RAMADAN IS A DISHONEST PERSPN AND THIS DEALERSHIP SEEMS TO HAVE LOTS OF BAD REVIEW. AVOID THEM!!!!!!! More

Drove over 2 hours to meet with Pete Obrien. Had my truck ready and waiting. In and out. Top self dealer. Top self salesmen that Pete! No hassle at all. P.S. Ask Pete to tell you a joke! Had my truck ready and waiting. In and out. Top self dealer. Top self salesmen that Pete! No hassle at all. P.S. Ask Pete to tell you a joke! More