Kia of Riverdale

Contacted earlier in the week for the 2019 mustang that they had and set up a time to go since they are 1.5 hour drive from me. They confirmed this morning with me that my appointment was at noon. I show u they had and set up a time to go since they are 1.5 hour drive from me. They confirmed this morning with me that my appointment was at noon. I show up and the person I was in contact wasn't there and wasn't prepared for me. Car wasn't out front ready for me. Salesman was polite but immediately tried to make a deal on the car without having it ready for me to check out. Gave me bad vibes like they where trying to play games with me and also tacked on 3k in accessories that wasn't advertised online onto the price. Car is priced little high so wanted to strike a deal but decided to dismiss me so I walked out. Down 3 hours of my day for a car that I never got to see and shady deals. Had intent of buying the car but this place gave off bad vibes. More

Just wanted to thank you all and a special thanks to Ahmed for a great experience purchasing the vehicle. That being said the vehicle needs appx $4000.00 in repairs front struts $2500.00 , rear brake ro Ahmed for a great experience purchasing the vehicle. That being said the vehicle needs appx $4000.00 in repairs front struts $2500.00 , rear brake rotors were roted and they replaced brake pads and not the roted brake rotors $500.00 alson found the windshield washer resover had holes in it and needed replacement $250.00 and and other mis maintenance appx another $1100.00. when you call the dealer and ask to speak with someone the transferred me around then to there ext warranty company. I spoke with my salesman and salesmanger today lets see what they will do adout this. Update called the number for customer service and no one has gotten back to me as they said they wood. I called the dealer and waiting to here back from them as well 12.27.23, I called again 12.28.23 and still waiting for a call back and FYI, the GM I've been told is no longer there. 1.5.24 still haven't heard from anyone in reference to this, Nice to know what kind of place the run there. I've been in touch with Kia customer service and waiting to hear back from them as well. More

if u are buying preowned car, think twice before going here, I bought pre owned truck in Nov 2023, the price we negotiated with dealership including taxes and registration and other fees, we get the truck here, I bought pre owned truck in Nov 2023, the price we negotiated with dealership including taxes and registration and other fees, we get the truck delivered at my house, they put couple of thousands extra on the papers, when I was signing, I am glad I looked at them, I told the driver the take the truck back, then he called them at made dealership drop those extra charges, so I signed all docs, but before the driver left, I wanted to look at the truck, finally I found air sensor lights was on, brake light was on, only 1 key was Gaven to me, I was told by driver to call dealership on monday and they will address these issues, but no one did after 3 attempts from me, I could have gone back but was 3 hrs drive, I decided to take truck to local Mecanic and he charged me $467.00 to fix those issue and I made second key for $97.00. besides these my temporary registration expired I was told I would my new tags in mail before it expires, its Dec 30, 2023 today, I still haven't received them, I left messages with them in last 4 days. I haven't heard back. More

If you’re buying a preowned car, don’t even consider the ads showing terms of loan with a low monthly payment are legit. It’s a fairytale..I fully intend take possession of the vehicle and contact NJ Consum ads showing terms of loan with a low monthly payment are legit. It’s a fairytale..I fully intend take possession of the vehicle and contact NJ Consumer Affairs. More

I would not recommend Kia of Riverdale. First the tried to tell us a used Kia as never having been in an accident when there was obvious damage. I should have walked away then. Then they we First the tried to tell us a used Kia as never having been in an accident when there was obvious damage. I should have walked away then. Then they were supposed to provide car mats for the car we bought. I have made countless calls and still no mats. Left message for manager still no mats and no response from management. More

Spent over one hour trying to talk to a sales manager to discuss an issue. Was repeatedly transferred to phones that were never answered or put on hold and eventually was dropped. Repeatedly! Contacted Kia discuss an issue. Was repeatedly transferred to phones that were never answered or put on hold and eventually was dropped. Repeatedly! Contacted Kia Customer Service and they experienced the same thing. I bought a RecovR system with a new car (cash) and the dealer voided it after a day. Never informed me and I would never have known until I found the module under my passenger rather than installed correctly. Sales says it is a Service Dept issue and Service says it is a Sales issue. I had previously given them a good review for the sales process but this has been very frustrating and infuriating. Cannot recommend their post -sales customer service. Follow up - called again, again put on hold, again the call is dropped. Was subsequently told that I should call back in 3 days if I want to speak to someone! More

Worst car buying experience and horrible customer service. This place only cares about making the sale and once you leave, there is no customer service. They literally used a signature from one form service. This place only cares about making the sale and once you leave, there is no customer service. They literally used a signature from one form I signed when in person and signed about 8 other forms with it that I never signed myself. They signed forms I actually refused to sign when in person at the dealership. I purchased a car in cash over a month ago and was sold a car with active recalls, missing floor mats that were included and a missing key fob that they apparently lost. The key fob was supposed to be overnighted to me within a week, that was no problem to me at the time. The salesman never explained I would have to have it programmed and didn’t tell me that it costs hundreds of dollars to program it. They told me that after the fact probably a week and a half later when I still hadn’t received any updates about the key. Since they left out that detail I asked if they could cover the cost of that since I live in another state and I could have it don’t near my home at another dealership. Then the floor mats they told me someone probably snatched them out of there but no one will get back to me on shipping them to my house as they promised. Every single time I call they hang up on me or transfer my call all over the dealership. I have asked to speak to the manager of the dealer and have left him numerous voicemails and still nothing. I have emailed the sales manager and the salesman numerous times and still haven’t heard back. I even filed a corporate complaint about this dealership and still, nothing. Do not go to this dealership!! More

Sales man was not knowledgeable and they came across as shady and trying to scam me shady and trying to scam me More

These people run a scam. Had to threaten them with legal action after they tried to sell me a lemon and then held my down-payment and financing until a lawyer was involved. Had to threaten them with legal action after they tried to sell me a lemon and then held my down-payment and financing until a lawyer was involved. More

Do not shop at this dealership- they are a complete ripoff. I was looking at an advertised vehicle they posted claiming to have discounted $2,494 from the used car priced at $38,493. They claim it was ripoff. I was looking at an advertised vehicle they posted claiming to have discounted $2,494 from the used car priced at $38,493. They claim it was now $35,999. When I told them I had my own financial bank providing me with a loan, the tone quickly changed. I requested for them to send me an itemized bill and they had a final price of $41,515. Over $5500 of what they claim. The use car booked value at $33,785- under perfect condition- which this one wasn’t. A regular document fee in NJ is up to $399- there’s was $799. Here was my reply to the theft “ This is why people stop going to car dealerships- the nonsense of over priced vehicles- an asset that depreciates- most NJ dealerships charge a doc fee of up to $399- yours is insane. There isn't ANYTHING in any State or Federal government that coincides with "Government Fee"- what government you talking about- Russia. And to top it off- you want to charge for "Accessories" as if the car wasn't already equipped with these features straight from manufacturer. Sorry but I ain't no fool. Keep the car!” Attach is the advertisement, the real value of the car and the quote I got from them. They deserve zero stars! More