Kia of Puyallup

Great service! !! Kia of Puyallup is the best dealership in the NW. They have the best service department and sales team!! I will always buy my cars from Kia of Puy !! Kia of Puyallup is the best dealership in the NW. They have the best service department and sales team!! I will always buy my cars from Kia of Puyallup More

Deceptive sales practices and dishonest salesperson! The evening before I drove there, we had agreed on the trade in price for my vehicle ( 2016 Soul), with the agreement that the price of the vehicle I The evening before I drove there, we had agreed on the trade in price for my vehicle ( 2016 Soul), with the agreement that the price of the vehicle I was interested in was flexible ( 2021 Soul) , but when I arrived the next morning, he tried to lower the offered amount. I was told the evening before by this salesman he looked up the rim size on the 2021 and they are 18" the same as my 2016,so I could keep my rim/spare from the 2016, that was a lie, so I lost the value of the rim/tire $140.00. I was told the resale value of my 2016 was only $9-10,000, so they could not offer me any more on my trade-in, but then they listed it at $13,4000 and sold it within 1 week, $6000 more than what they gave me on trade-in value. I test drove the 2021 and immediately noticed it pulled in the front end, the salesman kept saying it was "just because of the lower shoulder" but it kept doing it on a flat surface, he finally admitted there was an issue and said he would get it into the shop when we arrived back at the dealership, even though I asked him 3 times, it was never taken back to the shop. **This was a certified pre-owned vehicle that should have had a full bumper-to-bumper inspection, which I was told adds $1000 to the value of the 2021. While negotiating the purchase price of the 2021,he said the dealership would pay for the license/tag fee of $1000, another reason why they could only give me $7500. for the 2016, that was another lie, I paid it. I was told there were no additional fees like the $200 document fee, that was a lie, I was charged the $200. After quite a long time of negotiating, we agreed on a purchase price, the salesman walked the offer up to his manager and came back saying they had accepted it, but they could not get the 2021 into the shop that day, I would have to return back for repairs that week! I was sent back to sign paperwork, it was a cash/credit card deal,( I was told the previous evening by phone with this salesperson the dealership could not accept the payment in full by credit card because it would cost them $1000. in CC fees, so I ran to the bank for cash) another lie, the balance after trade-in was only $13,000. I fully admit, I did not read the documents that I was signing, after being there for hours, I was exhausted and had a sick dog to get back to. Later that day I received a text that the salesman forgot to give me the second set of keys, so I had to drive back 1 ½ hours the next day because the manager said they could not overnight FedEx them. I reviewed the purchase agreement the following morning and I saw the purchase amount was not what we agreed on, I immediately contacted him, and was told the amounts were correct, so I contacted the manager. Who agreed some of the sales tactics and that the salesman used his personal phone to text me was not good. I then had to drive back that week for the front-end issues, finally they told me it was fixed, I left and again immediately felt it was still pulling, so had to turn around and return for another repair, this should not happen on a certified pre-owned car. Everything I have written about has been sent to the owner, including screenshot communications with the salesman, and copies of the papers where notes were taken about the purchase price, license/tag fees etc.in hopes of resolving this and bringing attention to deceptive business practices by the salesman. The owner's response was "I'm sorry you feel you had a negative experience" and "you agreed on the price" I lost the value of the tire $140., I paid the doc fee $200, I overpaid for the 2021, and I lost $6000. on the resale of the 2016. This complaint is more about t they take advantage and lie to people, than the money that I lost or overpaid, and they won't take any accountability. KIA corporate only gives this dealership a B rating, which is the lowest rating there is. More

This was my first time purchase with Kia of Puyallup, but second Kia. Mr Drayton was very easy to work with and explained how the Costco buying program worked. He listened to what features were important and second Kia. Mr Drayton was very easy to work with and explained how the Costco buying program worked. He listened to what features were important and ones that were not. He scoured his inventory and all other dealer in Washington and finally found the correct fit for my price. Mr. Drayton was professional and still made me feel like I was working with a dear friend. Never did I feel rushed or pressured to add features. It was such a stressless buying experience. I highly recommend Kia of Puyallup, but I especially recommend Mr. DeSean Drayton. Thank you DeSean. More

This is the second car I have purchased from this dealership! The experience was wonderful and I highly recommend this dealership! I bought my first Kia 13 years ago and have really appreciated the dealership! The experience was wonderful and I highly recommend this dealership! I bought my first Kia 13 years ago and have really appreciated the continued support with that car so I naturally I went back to purchase my new one. Chris was great in showing me the different models and Scott Clyburn was exceptional in helping me purchase the vehicle! I have recommended this dealership for the last 13 years to anyone interested in buying Kia. More

I just bought my second new car from Kia of Puyallup. My most recent purchase is a 2025 Soul and the salesperson, Sara Brown, was outstanding. I never feel pressured and the dealership offers free oil ch My most recent purchase is a 2025 Soul and the salesperson, Sara Brown, was outstanding. I never feel pressured and the dealership offers free oil changes for life. That’s unbeatable! The sales, finance l and service folks are all great to deal with. I can’t say enough about this dealer! More

Rich Purdy was very helpful helping me with my new vehicle purchase his knowledge and great attitude was instrumental on my decision to buy from KIA of Puyallup Thanks! Rich. vehicle purchase his knowledge and great attitude was instrumental on my decision to buy from KIA of Puyallup Thanks! Rich. More

We recently purchased a 2024 Kia Sportage Hybrid from Kia of Puyallup. our sales person Rich Purdy was very helpful and knowledgeable. Very nice experience for me and my wife. of Puyallup. our sales person Rich Purdy was very helpful and knowledgeable. Very nice experience for me and my wife. More

We had a great experience working with Sara Brown in purchasing our 2024 Kia Telluride. This was a high demand vehicle and we wanted a very specific color, interior, and trim, but weren't in a hurry to purchasing our 2024 Kia Telluride. This was a high demand vehicle and we wanted a very specific color, interior, and trim, but weren't in a hurry to buy. I didn't want to deal with the traditional hassle of the car buying experience, so reached out to about 6 dealerships within my area, getting Sara's name here from DealerRater. Some dealers were just OK, some immediately dove into shady tactics (bogus add-ons, insane markups, constantly handing me off from one salesperson to another, trying to get me to buy a model or color I didn't want, refusing to give me pricing until I was there at the dealership, etc), but to her credit Sara played none of these games from the very first email interaction until the last (we're at 40+ emails in our thread, since the model we wanted took a month to arrive). Of course there was *some* car sales negotiation and hiccups along the way ... we went back and forth over final price, we didn't get quite as much for our trade as we wanted (it was a manual transmission, and hardly anyone wants a manual anymore), things took longer than we wanted during pickup and we had to go back a second time ... but at no point did it feel high pressure or overly manipulative. That said, we LOVE the car, got some great bonuses, and when we did go back, Sara is extremely knowledgeable and walked us through the dozens of cool features, settings, and safety items, and had the car detailed. Bottom line, because of the rapport we had and that she was 100% straight up with us and had great communication, we stuck with Sara and Kia of Puyallup the whole way through and waited for our car to be delivered, even when other dealers had the car we wanted pop up on the lot before then. More

Rich Purdy and Scott Clyburn were both very helpful and kind. Rich did a great job making sure we got to drive a vehicle that fitted our wants, and then located a 2024 Sorento that was coming in for us. Wi kind. Rich did a great job making sure we got to drive a vehicle that fitted our wants, and then located a 2024 Sorento that was coming in for us. Without even requiring a deposit, they put our name on the vehicle and kept us informed as to when it would arrive. No haggling on price! It came in early (Oct. 31st) and Scott did a great job on the delivery! We might have gotten one of the first 2024 Kia Sorento Hybrid SX Prestige vehicles with Panoramic Sunroofs in the NW. I highly recommend these folks! More

Overall, we had a decent experience and I wouldn’t necessarily recommend not going there, but read more below. I really don’t like the car buying process (outside of my previous experience with Milita necessarily recommend not going there, but read more below. I really don’t like the car buying process (outside of my previous experience with Military Auto Source which is no haggle), but the sales associate we dealt with was very pleasant and tolerated our two little ones, who ran out of patience as the deal for our 2023 Kia Sorento Hybrid was being finalized, quite well. HOWEVER, definitely do your homework on trade-in value if you’re looking to trade and stick to your guns on your price (or shop around). Their website (like most others) will direct you to Kelley Blue Book (KBB) to get a rough estimate of your trade-in value, but they use CARFAX as their starting point (as do most dealerships I believe). And for me, they initially offered the lowest end of the CARFAX estimate, which I suppose is typical, but it was $3000 under my original $20,000 goal (right in the middle of the KBB estimated value for trade-in) and definitely not a top dollar offer. They went up from there using the “let me go talk to my manager” routine several times, but never quite reached my goal. My vehicle, a very clean 2017 VW GTI Sport with just over 27,000 miles, was in a no damage fender bender and they a) suggested that meant it had a dirty title (which it does not) and b) it would be more difficult to sell as a result (ok, maybe). I told them I planned to sell it privately for $23,000 and believed that’s around the number they were likely to sell it for and was told “the manager” said it would probably be re-sold for about $21,000. It’s on their website today priced at $23,995. Good for them, but feels like their valuation was disingenuous at the very least.I even got an incredulous look when our negotiations got to within $800 of the new number I was willing to accept, which was sill $1000 under my original goal, as if a family of 5 was now trying to bilk a dealership instead of the other way around. I also made the mistake of letting them know up front that I wasn’t looking to finance the new car so don’t do that. I suspect that played a role in the lowball initial offer on my trade-in. As for pricing on the 2023 Kia Sorento Hybrid, it was marked at MSRP so that was simple enough, although they wanted us to believe that meant they wouldn’t make any profit ignoring the fact that MSRP is not the same as invoice pricing. The MSRP pricing was really the only reason we chose Kia of Puyallup since other locations still had their markups added despite it being time to clear old inventory for incoming 2024s. That’s about it. Not a bad experience, but a typical car buying experience I suppose. More