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Kia of North Tucson
Tucson, AZ
43 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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43 Reviews of Kia of North Tucson
March 19, 2022
Sorry I didn't check this before I took my car here for service. Every one of these reviews is spot on. Service is poor (e.g. they've "fixed" a strut twice and it's still a problem; they've left the car w service. Every one of these reviews is spot on. Service is poor (e.g. they've "fixed" a strut twice and it's still a problem; they've left the car without a functioning wiper fluid sprayer despite specific requests to fix on two separate visits). But communication is worse - you'll call the service department, get sent to voice mail ... and never hear back. Heck, when I asked to speak with a manager to describe my concerns, I was told I'd get a call back ... then got ghosted. I don't think I've ever given anybody a 1-star review before, but these guys are, um, exceptional. More
by travis
Employees Worked With
Chaz
March 06, 2022
Just bought a Kia from here. Everyone was really nice: Harry, Joe, and the finance guy (Kenneth?) We'll see when it comes to service, but for the purchase, everybody was great. Everyone was really nice: Harry, Joe, and the finance guy (Kenneth?) We'll see when it comes to service, but for the purchase, everybody was great. More
by Tucson
Employees Worked With
Harry, Joe, Kenneth
October 10, 2021
We would have been first-time Kia owners. Our sales rep, Caleb, was polite and informative. However, $5193 over MSRP for a Sorento PHEV? No thanks. Perhaps other customers fall for the "high-demand" nonsen Caleb, was polite and informative. However, $5193 over MSRP for a Sorento PHEV? No thanks. Perhaps other customers fall for the "high-demand" nonsense, but there are other vehicles competing in this market segment without a gouge like this, many carrying premium brand names and ownership experiences. More
by Celam
Employees Worked With
Caleb
September 27, 2021
This dealer is very shady. Their business practices are far less than ethical. My wife tried to buy a sportage from them with a FICO score well into the 750+and she encountered: A salesman that tried to d far less than ethical. My wife tried to buy a sportage from them with a FICO score well into the 750+and she encountered: A salesman that tried to disguise a discount far less than what was quoted Finance manager changed the terms of the deal unilaterally without informing my wife My wife had a trade in owned by me andThey failed to make the pay off on the trade in and falsely told the líen holder that I stated that I would make the pay off directly.. I was never informed as the legal owner of the car. They bypassed me and contacted the lien holder directly. This caused major problems for me as accusations of attempted fraud were made against my wife by the lien holder Everything about the attempted purchase was unethical on the dealer side DO NOT TRY TO BUY A CAR FROM THIS DEALER. THEIR BUSINESS PRACTICES ARE AT BEST ARE UNETHICAL IN MY OPINION!! More
by morenf17
Employees Worked With
Steve
August 17, 2021
Had appt at 9:30 and was told about one and a half hour wait. After one hour and 45 min, asked how soon? Was told our car was not even started yet! I came from way East side of town, and had another appt a wait. After one hour and 45 min, asked how soon? Was told our car was not even started yet! I came from way East side of town, and had another appt at noon. Had to leave without my car even looked at. It's the worst! The people there don't even care! I asked why did I even need an appt time? Taking my car someplace else! More
by Azhusker1961
Employees Worked With
Goofball in service dept
July 13, 2021
If you like getting your car serviced at the dealership where you bought it,, then don't buy from Jim Click. Worst service department experience ever. We made an appointment for 9:30 am 3 weeks in advanc where you bought it,, then don't buy from Jim Click. Worst service department experience ever. We made an appointment for 9:30 am 3 weeks in advance, drove an hour to get there and arrived on time. After checking in we were told it would take about 1.5 hours and be done around 11:00 am. After sitting in the waiting room for 2.5 hours and no communication with us, we asked where our car was. We were told they hadn't even started on it yet and it wouldn't be done until 3:00 pm. We didn't have all day to sit there. They knew when we checked in that it would be delayed and could have rescheduled our appointment, but they let us sit there, wasting our time without a word to us. What's the point of having an appointment? More
by scott perkins
Employees Worked With
John Beeman
June 26, 2021
Service department has the WORST customer service I've ever had! They won't call you and let you know whats wrong with your car or when it will be finished. Totally Unacceptable! Never again will I buy fr ever had! They won't call you and let you know whats wrong with your car or when it will be finished. Totally Unacceptable! Never again will I buy from Jim Click Kia... or any of Click's dealerships! More
by sladej199
Employees Worked With
Cody
June 01, 2021
Do not ask to see an invoice to find out if you are being ripped off. They will stop all contact with you. Typical car dealer. Ryan I really thought you were different but turns out you are all about making ripped off. They will stop all contact with you. Typical car dealer. Ryan I really thought you were different but turns out you are all about making money off of customers what a shame. Caleb you did great and are new at Jim Click Kia. If I were you I would go work for a auto dealership that has respect for its customers. More
by Furby
Employees Worked With
Caleb was great to work with. Ryan you acted as if we didn’t matter (what a shame) I wonder if Mr Click knows how many car deals that you are losing for him. We are going to purchase a vehicle from your competition
March 20, 2021
Spoke with Val over the phone to see about an oil change. She said only by appointment. I agreed and then she said there are no openings til mid April. Are you effin kiddin me?! Service must be that HORRIBLE She said only by appointment. I agreed and then she said there are no openings til mid April. Are you effin kiddin me?! Service must be that HORRIBLE if u can't do a simple $45 oil change until mid April. No wonder your ratings are low. 👎👎 More
by nicensweet
Employees Worked With
Val
March 16, 2021
All these reviews seem old. Jim Click Kia doesnt seem to care about DealerRater ratings. But go in today and see how great they are in person. Just had a wonderful experience with them. care about DealerRater ratings. But go in today and see how great they are in person. Just had a wonderful experience with them. More
by efygentlegiant
Employees Worked With
Joe Geck, Chris
