Kia of North Tucson

THINK TWICE before doing business with Kia of North Tucson!! This will be a long post… So enjoy!! I bought a 2027 Kia Telluride SX Prestige X-Line for my wife on March 31st of this year. The Tucson!! This will be a long post… So enjoy!! I bought a 2027 Kia Telluride SX Prestige X-Line for my wife on March 31st of this year. The buying process was no issue. Larissa was a pleasure to work with. The problem started with the finance side. Dylan was my finance manager. During the paperwork process he was having an issue with the system. After 45mins of him trying to resolve the issue he couldn’t get an answer and we completed the process by other means. Those things happen. We traded in a 2024 Telluride SX X-Line. During the paperwork process Dylan and I discussed that the refund for our Registration from our 2024 Telluride trade in would be paid out directly to me. THIS IS THE PROBLEM! In May I still had not received refund from MVD. After contacting them I was informed that the dealership “checked a box” that gave them the refund?!! I contacted Dylan and informed him of this issue. He said “they don’t do that”. I questioned why would MVD just say that?! I agreed with Dylan that I would get more info from the MVD. I was able to get the receipt showing payment to the dealership. I again contacted Dylan with this and after some back and forth he said he found the problem after talking with their business office and that the “good news” is the check was being sent and should have it within a week. That was MAY 19th…. On JUN2 I again text Dylan to inform him I still had not received the check and got no response from him (Although it shows he read it). After no response from Dylan I called and spoke with an Adolfo (Sales Manager) Filled him in on the problem. He called me back and said he talked with the Business office and assured me check was being sent. Still NO CHECK after 2 weeks!! I called the dealership again JUN 16th. Again explained the issue to someone who answered. I requested to speak with the GM as I have already tried to resolve this with other staff, adhering to chain of command . I was told he was in meeting but would get back to me with an answer. And STILL no answer from ANYONE!! They have had my refund from the MVD since APR 23rd!! They are not denying that they have my money, they’re just refusing to send me my money! And don’t let them fool you by saying I bought this Telluride with Jim Click not Kia of North Tucson, it’s ALL the same people and the business office has supposedly been spoken with and verified the funds owed to me after the sale of Jim Click! Now I have no choice but to escalate this to the AZ Attorney General’s office, ADOT and Kia Customer Care! To sum up, KIA of North Tucson has admitted to having my refund, However refuses to return my refund! Seems like they’re pros at this type of thing!! - Pking More

The customer service was absolutely awful! When I first inquired about getting a car Larissa was super helpful and understanding of the situation. After starting the process her communication When I first inquired about getting a car Larissa was super helpful and understanding of the situation. After starting the process her communication became very coy and she gave inaccurate information. I go to the dealership today 6/9 and spoke with Mando one of the finance managers. From our first interaction he had an arrogant approach. Started talking to him, he is blatantly ignored the information I was giving him. He then proceeded to violate other customers privacy by having me come behind the counter and look at the computer where I could see other customers approvals and denials. It’s just disappointing to see how much this place has gone down hill as well as the customer service More

Extremely unimpressed with my experience getting my vehicle serviced. As part of my routine maintenance appointment I requested a replacement of two parts that were damaged, which came to around $700. vehicle serviced. As part of my routine maintenance appointment I requested a replacement of two parts that were damaged, which came to around $700. A day later those parts failed catastrophically and were rendered essentially useless. After leaving several voicemails and attempting to contact my service advisor through their messaging system, I was ghosted and left with zero responses. After having the failure inspected by them once more they have the epiphany that due to the non-oem parts (which were present during the first repair) and existing damage to other interfacing parts it would not be possible to replace the parts that had failed and they would not be covered under any warranty. I wish they had told me that before I wasted my time and money getting it replaced the first time. I strongly recommend taking your business elsewhere. More

My check engine light came on. I called Jim Click and made an appointment for 7 am to get it diagnosed. I showed up at 7, they had me set in the waiting room while they took my I called Jim Click and made an appointment for 7 am to get it diagnosed. I showed up at 7, they had me set in the waiting room while they took my car. About 7:30 I asked them how long it would take to plug the reader in and tell me what was wrong (I knew it didn't take more than 5 minutes). They came up with some B S about the reader only giving them a general idea and they would need to dig into the engine to narrow it down. They also tried to rent me a car so I could leave and come back later. I said I wanted to wait because many of the problems that key the check engine light can be fixed quickly, like a new gas cap. Sat back down and waited until 9. Went outside and found my car at the corner of the dealership. They hadn't even looked at it while I sat there for two hours. I went back in and got my keys and left. On the way home I went to Hickey Automotive in Green Valley and asked if they could read the trouble code. He plugged his reader in, said it was an exhaust flow pressure sensor. He reset the alarm and told me to drive it and see if it comes on again. He wouldn't take any payment. I am driving the car and no alarm. I will never go back to Jim Click. More

Last December, I bought a new 2023 KIA Sorento. Within less than five months the front brake disks warped. Because of the service department being backed up on appointments, I had to drive with war Within less than five months the front brake disks warped. Because of the service department being backed up on appointments, I had to drive with warped breaks for about two months. My front two tires wore down unevenly. They fixed my brakes but they refused to replace the front two tires. I was told, the tires wear was due to my driving. I just spent $550 (at Discount Tire) for a new vehicle that I have owned less than nine months. This was a horrible experience for someone that has purchased my last five vehicles from Jim Click dealerships. More

If you’re young and don’t know much about cars you will be taken advantage here. I’ve had my car since Nov 2020 and have taken my car for the maintenance for life since then but after yesterday it will be be taken advantage here. I’ve had my car since Nov 2020 and have taken my car for the maintenance for life since then but after yesterday it will be last time. I went in for oil change appointment the guy said ok were doing oil change and the suggested 45k mileage work needed I said ok because I thought it was included he never explained prices or anything, he did write it down on paper but I signed without understanding which is my fault lesson learned to ask questions and not just sign but I didn’t say anything because I had never paid before I didn’t question it. I just think the customer service was not great at all other times they give me a price breakdown before I agree to anything which I never have before the guy even told me he went through my history(he must have seen I’ve never paid before) I feel he should have told me hey we are charging $450 plus tax ok not just write it on paper to sign with sloppy hand writing. He should verbally mentioned it clearly. I guess that’s why they wait to charge you till after work is done so you can’t change your mind. I’m so disappointed I never want to go back I’m a single young mom who works hard to make my money and that was money I was saving for back to school shopping. Do better if you work in customer service you should provide a quality service. More

Trying to get ahold of the service department is an absolute joke. Took 2 calls and voicemails before I could get a return call just to schedule an appointment. The soonest appointment was over 3 we absolute joke. Took 2 calls and voicemails before I could get a return call just to schedule an appointment. The soonest appointment was over 3 weeks away. Day of appointment when I arrived, I was told they couldn't look at it that day because they didn't have the time. (is that not why I scheduled the appointment?) I knew I would probably be given a rental since they would have to order parts for some of the repairs. But I told them all the issues the day I scheduled the appointment, is the point of an appointment no to make sure they have the staffing to complete the jobs? The confirmation email even states all the issues including the codes for the recalls needed. So why did parts for the recall repairs have to be ordered? I understand the other issues had to be fully diagnosed first. But when it comes to recalls they knew my exact vehicle, what it needed, and when it would be there. Common sense should of meant they were there and waiting. Especially since my appointment was 3 weeks from when I scheduled, fyi that was the first available. Day after I drop it off I have a voicemail that says my car is ready but there are parts ordered. Okay...is it ready or does it need parts? I called literally 10 times, 8 there was no answer, one transferred me to a voicemail, and the final was to the parts counter which was how I discovered the parts for the recall were on order. Those 10 calls were on a Friday, I also left 2 voicemails, which it was clear I was not happy. No one returned my call. Saturday, no calls. Sunday, they were closed. By Monday afternoon, still no return call. I had to call again to get an update. Monday is now over and there still hasn't been a call from my service advisor or anyone else. The service department is an absolute joke. They are so terrible I am selling my brand new vehicle just so I never have to step foot into a Jim Click or Kia dealership ever again. I had multiple issues with a brand new vehicle that currently has less than 7000 miles. But the service department really put the nail in the coffin. I should of known the service department was atrocious when I pulled up for my appointment and there seems to be more vehicles in the lot with service tags than vehicles with sale tags on them. When I pick up my vehicle up I will be cancelling the extended warranty I purchased. Then I will sell it to Carvana and never purchase another Kia or visit any Jim Click dealership again. More

I was lied to countless times on my vehicle purchase. I was told it would have free WiFi for life (which I found out was Not true at all), I was promised a dvd player in compensation for the lie which wa I was told it would have free WiFi for life (which I found out was Not true at all), I was promised a dvd player in compensation for the lie which was also never followed through on. My BRAND new vehicle was not detailed meaning I had to take off all the plastic and stickers that should’ve been removed by the dealership. I was also promised a detail clean on my next visit as well as a tank of gas. Nothing but lies has come from this dealership! I DO NOT RECOMMEND them to anyone! Go to Royal if you want a KIA!! More

Crispy and Mike were excellent and professional. They got us in a great car with no credit. They gave us a great trade in value on our old car. They got us in a great car with no credit. They gave us a great trade in value on our old car. More

The service department is very poor, as other people have already mentioned in other reviews. Good luck speaking to anyone on the phone about a service-related issue! They don't answer their phone, and they already mentioned in other reviews. Good luck speaking to anyone on the phone about a service-related issue! They don't answer their phone, and they don't bother to call you back. After several efforts to speak to someone there about a simple question I had and not receiving any replies, I am done with Jim Click Kia. Extremely frustrating after buying a new car from them in February of 2023. More