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Kia of North Austin - Austin - Service Center
Austin, TX
880 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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880 Reviews of Kia of North Austin - Austin - Service Center
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May 18, 2018
Amazed! I was told by the lady who booked my appointment that it would take approximately 2 hours to get factory maintenance done on my Kia Soul. I went in ar I was told by the lady who booked my appointment that it would take approximately 2 hours to get factory maintenance done on my Kia Soul. I went in around 9:20am and was greeted by Adrienne who was super friendly and helpful. I informed Adrienne that I had a 9:30am appointment for my car and then asked if I was going to wait for my car or leave, I told her I would wait and she then filled me in on the services offered, ie shuttle etc.. She then shows me the cool waiting area. By 10:54am my car is ready to go which was a lot sooner than the 2 hours I was quoted. Adrienne informs me of what was done as she walks me to my car. Was super impressed with the turn around time for my service appointment and happy that my car was washed and vacuumed. Thank you Kia and Adrienne for being super efficient and awesome! More
by Stormtrooper
Employees Worked With
Adrienne
March 24, 2018
Best Customer Service I was visiting Austin and I really needed an oil change and was so happy to know that Kia was right down the road. From the time that I arrived to whe I was visiting Austin and I really needed an oil change and was so happy to know that Kia was right down the road. From the time that I arrived to when I left every associate that I spoke with or saw had a smile on their face and greeted me. They had coffee and waters and snacks for the customers waiting and did let me know that I had a recall and they could take care of it right away with not cost of course. I was also able to go check out the new Kia Stinger and I was so tempted. If I lived in town this would really be my go to Kia for anything. More
by GPtraveler
Employees Worked With
Eugene Penberg
March 19, 2018
The BEST Customer Service Just completely WOWed! Our car was having trouble at take off when it was cold outside. Couldn't replicate the issue, wanted to keep it overnight to Just completely WOWed! Our car was having trouble at take off when it was cold outside. Couldn't replicate the issue, wanted to keep it overnight to spend more time with it. THEN they put us in loaner. THEN they told us we were getting a brand new engine under a recall. THEN after they completed it in the time they told us, the drop off was a breeze. I mean thorough, quick, and put our needs first. Thank you for making this the best customer experience. More
by Elizabeth Allen
Employees Worked With
Shawn and the lady at drop off!
March 01, 2018
ESC light would not go off. Resolved my issue, and love the new building. Had to wait a while, but it was a nice area to wait in. Eugene was very attentive in keeping me posted. Resolved my issue, and love the new building. Had to wait a while, but it was a nice area to wait in. Eugene was very attentive in keeping me posted. Thanks for the great and friendly service. More
by KAHL54
Employees Worked With
Mechanic, name ot sure., Eugene Penberg
February 05, 2018
BAD SERVICE DEPARTMENT/PARTS I took my vehicle into Capitol Kia for a tune-up in 2016, 2017 It was discovered the spark plugs were corroded. I had a new battery (at least it was I took my vehicle into Capitol Kia for a tune-up in 2016, 2017 It was discovered the spark plugs were corroded. I had a new battery (at least it was supposed to brand new) in 2016, before the end of 2017 it started dragging. Today it's DEAD! Called the service dept. to and the guy told me it has a two-year warranty but I will have to pay 100% labor to replace/install it. I've had it with KIA, if they think they're getting away with trying to pull something over me, I got news for them. Like I told the guy, I'm submitting my complaint to the Attorney General Office (Consumer Protection) against Capitol KIA. Why should I have to pay them more labor charges for their defective KIA factory battery? I should have bought a new battery from any local car part store it I'd known. More
by MsEBF
Employees Worked With
Don't remember the guys name, called after 4pm on 02/05/2018.
June 30, 2017
Above and beyond expectation We are so pleased with the service we received on 6/29/17. We were ready to leave after vacationing in Austin when we noticed oil leaking under our S We are so pleased with the service we received on 6/29/17. We were ready to leave after vacationing in Austin when we noticed oil leaking under our Soul . Called our KIA dealership in Nebraska and got the number for KIA roadside assistance we got set up right away with Southwest KIA Austin and the tow truck driver arrived a little ahead of schedule. When he loaded our vehicle We joked to the driver asking him to tell the service techs to wash and vacuum our vehicle. We were kept in the loop through phone calls by KIA throughout the process . The vehicle was fixed quickly the oil cleaned off the underbody and they washed and vacuumed our car😳and provided a courtesy shuttle to pick us up to get our car. Totally recommend this place. More
by LIL WHITE SOUL
Employees Worked With
Cassie
February 27, 2013
We were there for an oil change on our Kia Soul. As we were bored, we went searching the new car lot to see the latest and greatest and prices! Marcus Benitez came up and told us all kinds of relevant inf were bored, we went searching the new car lot to see the latest and greatest and prices! Marcus Benitez came up and told us all kinds of relevant information about the safety aspects and extras you get with your Kia. We learned a thing or two, took a test drive in a hybrid Optima, and registered for the drawing. When we were finished with that, we went back to Service to find that they had cared for our car over and above! Great interactions with everyone there. More
by Swimmegan
Employees Worked With
Marcus Benitez, and Mike in service
January 23, 2013
Had an issue with a 6 year old Kia. Marcelo Rosales, Finance Manager, stepped in and made things right. Natacha, Service Dept, was also great. Made the 6 year old Kia run like new. Thank you both Finance Manager, stepped in and made things right. Natacha, Service Dept, was also great. Made the 6 year old Kia run like new. Thank you both for your support. Frank T. More
by Frank T Austin
Employees Worked With
2
May 26, 2007
RUDE.....didn't listen to my car concern....got me stuck all of 10 days for a broken off ignition key....my wife towed it to them, I told them I would send a locksmith over to remove the key but when he arr all of 10 days for a broken off ignition key....my wife towed it to them, I told them I would send a locksmith over to remove the key but when he arrived he found that their service department had everything unassembled and also rammed a screwdriver into the ignition and fouled it up....spent thanksgiving without a car and got nothing but bad attitude from a company that just DOESNT LISTEN to it's customers.....a totally lousy experience!!!! More
by dieselslave
Employees Worked With
carlos in service
March 07, 2007
On two separate occassions I had service needs for my Optima (which I had bought elsewhere) and the timeliness and friendliness of the staff was superb. When looking for a Kia I would try them first and Optima (which I had bought elsewhere) and the timeliness and friendliness of the staff was superb. When looking for a Kia I would try them first and have recommended others to them. More
by papastan
