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Kia of North Austin - Austin - Service Center
Austin, TX
871 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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871 Reviews of Kia of North Austin - Austin - Service Center
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January 07, 2019
Oh that RED Stinger I have bought 4 cars through this dealership and love my Kia Optima. While I was waiting for my Optima to be serviced, Colby took me for a test drive I have bought 4 cars through this dealership and love my Kia Optima. While I was waiting for my Optima to be serviced, Colby took me for a test drive in a Stinger and helped me thru the application process. I have never felt so comfortable or enjoyed the process before when buying a car. Colby was friendly, helpful, and knowledgeable and I will definitely work with Colby again. More
by RED021164
Employees Worked With
Colby Edgmon
December 07, 2018
Best Service Advisor in Austin Gene is the best service advisor. I have been taking my cars to him since 2014. I will not go anywhere, prefer to go to dealer as I trust Gene in any Gene is the best service advisor. I have been taking my cars to him since 2014. I will not go anywhere, prefer to go to dealer as I trust Gene in any car repairs. Excellent Customer Service, Professional, knowledgeable and will go the extra mile. “Best Service Award”!!! I just bought another Kia an Ivan was a great salesperson made purchase easy and fun. More
by Ips
Employees Worked With
Ivan Ridriguez, Eugene Penberg, Ivan Rodriguez
October 18, 2018
Service after the sale - excellent! My Kia is only two years old and every time I went in for unusual problems like a critter eating my hoses or cleaning out rats nest causing a noise in My Kia is only two years old and every time I went in for unusual problems like a critter eating my hoses or cleaning out rats nest causing a noise in my air conditioning, the service advisor was always pleasant, accommodating and made sure I was satisfied with their service. Senior citizen who appreciates patience and respect from younger generation like advisor Shawn chamberlin. More
by Marlene t.
Employees Worked With
Shawn Chamberlain,service advisor,Amber Schneider, sales, Todd in finance - Anderson mill center.
August 05, 2018
Great service department Every time I have been in SW Kia (183) they have been great. Very reasonable cost. I think candidly the service department is that dealership’s strong Every time I have been in SW Kia (183) they have been great. Very reasonable cost. I think candidly the service department is that dealership’s strongest asset currently. It is clearly the service manager’s leadership that sets the tone. More
by Jtparsons8
Employees Worked With
Eugene Penberg
August 02, 2018
Warranty replacement of satellite antenna. Service writer Arturo went above and beyond helping me get my satellite antenna replaced under bumper to bumper warranty. Came in back in March 2018 a Service writer Arturo went above and beyond helping me get my satellite antenna replaced under bumper to bumper warranty. Came in back in March 2018 and got paperwork started and part ordered. Had some health issues that prevented me from coming back in till end of July. Part had been returned and we had to start process all over again. Art cheerfully got the ball rolling again and we scheduled service for the following week. Also had a brake light bulb that was burned out and he took care of that as well. Was told at least 2 hour wait time and the shop completed everything in about 1 1/2 hour, including finding out that an oil leak was caused by a missing washer on drain plug that an "oil change" specialty place had left off. Great overall experience at the new facility! More
by Honeyman
Employees Worked With
Arturo
July 14, 2018
Courteous Service Brought my car in for safety recall. Shawn told me about how long it would take. Great customer wait area. Service completed in slightly less time Brought my car in for safety recall. Shawn told me about how long it would take. Great customer wait area. Service completed in slightly less time than forecasted. More
by R914Z3a4
Employees Worked With
Shawn ?
June 10, 2018
Good experience This is my 2nd time to have my car service at the dealership. Good customer service, friendly staff, clean waiting area and timely service. I will co This is my 2nd time to have my car service at the dealership. Good customer service, friendly staff, clean waiting area and timely service. I will continue to use this dealership for my car service. More
by Kia owner
Employees Worked With
Shawn Davis
June 03, 2018
Couldn’t be happier I couldn’t be happier with my Kia Sportage and have always taken it to the dealership for anything she needs. I’ve always been impressed with the qual I couldn’t be happier with my Kia Sportage and have always taken it to the dealership for anything she needs. I’ve always been impressed with the quality of service and staff. What took things up a notch is their new building, I’ve always waited for my car and the new waiting area provides everything you need, even a comfortable area where you can watch them work on your vehicle. Staff are professional, courteous and friendly. I also leave with a clean car! How cool is that!! More
by Twis
Employees Worked With
Even the cashiers were great!, Eugene Penberg
June 03, 2018
Great Service all around! The service department at this location is very helpful and willing to go the extra mile to help out in anyway possible! Very quick and prompt service The service department at this location is very helpful and willing to go the extra mile to help out in anyway possible! Very quick and prompt service! More
by jdskrok2
Employees Worked With
Arturo Silva
May 31, 2018
Top quality service department Shawn Davis is an outstanding service advisor; polite, friendly, personable, and very efficient. He actually RAN to help me and several other customer Shawn Davis is an outstanding service advisor; polite, friendly, personable, and very efficient. He actually RAN to help me and several other customers he was helping. Zac is a premium technician and mechanic; throughly explained every issue and fixed my Jeep in record time. More
by Mscott3819
Employees Worked With
Richard Williams
